Customer Service Sales
Resume:
AWOMOLO HUMPHREY
Towson, MD 21286
****************@*****.***
OBJECTIVE:
Seeking a position as a Desktop support analyst where my experience using computer software and
hardware technology can be used to increase productivity and enhance the effective running of the
organization.
SKILLS:
• Knowledge of computer hardware and software products
• Assist professional programming staff (system analyst, user support specialist, etc)
• Perform technical support including data analysis, research and maintenance of personal
computers
• Install, troubleshoot and maintain departmental hardware and software
• Good knowledge using Microsoft applications
• Backup and restore of operating systems
• Teach basic computer hardware courses
• Excellent written, communication and analytic Skills.
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EDUCATION:
MedVarsity Online Limited September 2012
Hyderabad, India
Diploma in Health Informatics
June 2012
Manonmaniam Sundaranar University
Tirunelveli Tamil Nadu, India
Bsc. Computer Applications
Aptech Computer Education June 2012
Hyderabad, India
Aptech Certified Computer Professional (ACCP)
Certified Microsoft SQL Server 2008 Database Developer April 2010
Microsoft Certified Technology Specialist (MCTS)
WORK EXPERIENCE:
Douala Information Insurance, Towson Maryland December 2013 – Present
Trainer / Customer Service Associate
• Train Microsoft application and hardware related courses.
• Provide prompt customer service by performing required transactions.
• Create awareness of product and services.
• Prepare required forms and various clerical works within policies and regulations.
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• Handle basic customer inquiries.
Apollo Health City, Hyderabad, India September 2012 – December 2012
Health Informatics Officer (Intern)
Project Name: Informatics Solution Forecasting
• Gathering system requirements by scheduling meeting with doctors, nurses, Surgeons and
accountants on how the application meets users’ requirements.
• Ensuring the Third Party IT consultants developed the application to the hospital’s requirement and standard.
• Integrating the old billing application with the new application.
• Testing the application for Data Governance and Compliance.
• Review patients record for timeliness, completeness, accuracy, and appropriateness of health data.
Heart &Soul Lagos, Nigeria June 2006 – March 2009
Sales Manger
Increasing Customer base by revamping outside sales force relationships.
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Creating new solutions to meet customers demand.
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Selected to mentor members on the sales team, providing guidance and in-field sales
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coaching.
Bringing up ideas on improving the modus operandi of the business.
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Bring up ideas, improving the modus operandi of the business.
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• Fill in as assistant manager as needed.
Hold regular meetings with sales staff.
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REFERENCE:
Name: Jean Claude Njoh
Designation: Managing Director
Organisation Name: Douala Information Insurance
Telephone Number: 443-***-****
Email id: *****@******.**
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