Manager Management

Robert Patrone

** ********* ***. ****** ******, NY. 103032 *******@***.*** 201-***-****

Senior Technology Manager Profile

Results-driven professional with a distinguished career leading the on-time design and delivery of

complex technology and business solutions to position organizations for advanced growth. Combines

expertise in strategic planning with strong technical qualifications. Organized, take-charge professional

with exceptional follow-through abilities and detail-orientation, able to plan and oversee projects from

concept to successful conclusions. Strategic analyst, planner and problem solver with keen negotiation

and communication skills. Successful in building synergy between management, teams, partners and

clients to support strategic business objectives and enhance overall organizational efficiency. Energetic

leader exhibiting high-level of business ethics and performance standards .

Strategic Business Planning / Business Process Analysis / Technology Needs Assessments & Solutions

Risk Assessment / Cost Benefit & Business Impact Analysis/ Best Practices & Continuous Improvement

Team Development & Leadership / Client & Partner Relations / Process Redesign & Change Management

Professional Experience

Manager – Client Benefits – Medicaid – CVS/Caremark, Scottsdale, Az. (5/20/13 – 12/9/13)

Manager Medicaid Client Benefits responsible for the implementation and Maintenance of Business for

CVS/Caremark Medicaid clients. Managed a team consisting of 2 Benefit Specialist, 8 Benefit Analyst and 2 Sr.

Benefit Analyst responsible for implementing and performing day to day benefit maintenance for CVS/Caremark

Medicaid business.

Express Scripts/MEDCO HEALTH SOLUTIONS, Fairlawn, NJ (1997 to Present)

Built an impressive record of achievements and advancements through a series of increasingly responsible

positions for this leading Pharmacy Benefits Management provider.

Senior Manager CDH Triage/Operations.

Sr. Manager responsible for the day to day operations of Express Scripts Consumer Driven

Health Department consisting of over 10.5 million lives, 508 clients and 102 Medical Vendor

connections consisting of Next-Gen, real time and batch feed connections. I manage a staff of

four Senior Business Analysts..

Responsibilities include but not limited to;

• Team building and mentoring

• Complex problem resolutions

Provide temporary work around to complex claims processing issues.

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Heavy client, CST, Vendor and Account Manager interactions

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Provide Severity 1 issue updates to Senior and Executive management

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Medical claims suspense resolution.

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Member/Group claim history reporting

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Medical dollar hyper-station updates

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Oversee HRA set up and accumulation issues

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Single and mass adjustments

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Providing reliability ticket root cause and preventative measure

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Assist Account Teams with eligibility and group setup issues in Client Profile

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Participate in uncovering needed product enhancements

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Reconciliation reporting

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Provide technical support on medical vendor end to end testing

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SOP writing

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Certification testing assistance

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Quarterly/Annual employee reviews

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UHG Senior Technical Consultant (6/2006 to 8/2011)

Sr. Technical Consultant for United Health Care’s Business Requirements and Installations – responsible

for providing Project Management IT technical and business support for UHG new business acquisitions

from their original conception to their production go live release. Implemented several key projects that

spanned multiple releases including; Medco real-time MQ connection to United’s CAMS HRA balance

platform, Medco/UHG RTBE and the sun-setting of United’s GFLX (batch) HRA platform.

• SSR creation/ JAG sessions

• BRD/ FRD review

• Schedule project release date

• work order locking for specific releases

• Attend all interdepartmental meetings during lifecycle of project

• Communicate with Management on all issues impacting the project timeline

• CERT testing review

• Work with SMEs to insure no cross functionality impact

• Work with SMEs to determine no existing Medco product offering impact

• Work with IT and Infrastructure to insure no operational impact

• Post successful implementation verification

SENIOR PRODUCTION MANAGER (2005 to 2006)

Promoted to newly established position to manage operations of Medcos Information Processing Center

consisting of The Resource Management and, Internal Media Groups.

Functional areas of accountability spans strategic planning, release and change management, capacity

planning, team building and leadership, project management, IT strategy and solutions, and customer /

partner relationship management. Direct teams in analyzing, recommending, implementing and

supporting key systems, applications and environments to position organization for advanced growth.

Collaborate with senior business leaders to analyze and implement new processes, procedures and

standards throughout the organization to increase overall efficiency.

Selected accomplishments & projects:

• Member of team credited with planning, developing and implementing long-term strategic initiatives

to support corporate vision and goals.

• Recognized for achieving Top Performer for last 2 reviews, granted to top 4% employees out of

Department; and multiple Exceeds Expectation reviews.

• Successfully trained, mentored and facilitated the promotion of 6 staff members into senior positions

and 2 onto Project Management positions.

• Full accountability for defining and deploying company’s first successful mainframe Disaster

Recovery Plan. Researched, recommended and facilitating the set-up of new Hot Site with IBM

partner. Directed team in deploying a full functional backup Data Center to ensure business

continuity.

• Directed all efforts for company’s 1 st ever successful recovery of all 3 production LPARS, consisting

of 16 Terabyte of data, in real-time and with no service interruptions to primary Data Center.

• Chosen as HIPAA Data Center Coordinator to ensure testing environments were in adherence to SLA

agreements. Led Scheduling and Operations teams in providing support to new enhancement testing

efforts, positioning company as the 1st PBM to capture HIPAA Certification.

• Recognized for increasing overall availability of CICS/DB2 environment from 95.5% to 98.8%.

• Set-up training program for core business areas within the Data Center. Instituted a Learning Library

to educate employees on departmentally utilized hardware and software.

PRODUCTION MANAGER (1998 to 2005)

Promoted within 3 months and given full leadership, negotiating and decision-making responsibility to

manage and enhance Data Center operations.

Provided leadership and framework to actively identify needs and respond to critical issues. Directed

teams in effectively providing 24/7 support to company’s mission critical applications across production

and development environments. Directed all aspects of multiple, simultaneous projects. Defined overall

project scope, budgets, resources and timelines. Tracked all aspects of projects; and delivered status

reports to team members, management and users. Managed risk assessment, issue resolution and change

management initiatives. Introduced new processes and standards to ensure optimal uptime of systems and

applications. Established, trained and mentored team of 11 reports across 4 shifts.

Selected accomplishments & projects:

• Spearheaded all efforts to optimize, monitor and manage high-performance environments to ensure

appropriate uptime of 152 mission-critical applications.

• Introduced job documentation reviews and clarified scheduling requirements, reducing nightly

production abends from 100 to 7 with a batch completion rate of 98.3%.

• Established a Checklist Model for Data Center, minimizing downtime of mission-critical CICS

applications by 33%.

• Planned and led the migration of production environment from OS/390 to Z/OS.

TECHNICAL SUPPORT SPECIALIST (1997)

Member of team accountable for administering and monitoring scheduling initiatives for batch and on-

line systems, ensuring accurate execution and distribution of more than 17,000 nightly jobs.

NOMURA SECURITIES, Staten Island, NY (1990 to 1996)

SENIOR TECHNICAL SUPPORT SPECIALIST / SUPERVISOR

Oversaw the monitoring, scheduling and managing of daily operations of Data Center, consisting of 4

shifts. Directed, trained and mentored team of 15 in successfully integrating new systems and applications

into production environment to support merger and acquisition efforts.

Previous Professional & Military Experience

E 3 for United States Navy Reserves

Education & Credentials

Certificate in COBOL Programming PSI Institute

Certificate in Advanced JCL and IDCAMS Processing New York University

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