Administrative Assistant Customer Service

Margarita (Maggie) Wilcox

**** ***** ***** *****, *** Vegas, NV 89134

Home 702-***-****, Cell 510-***-****, ************@*****.***

OBJECTIVE

Seeking a position as an Executive/Administrative Assistant in a

challenging environment to provide strong organizational and multi-tasking

skills, professionalism, a sense of urgency, and a high level of integrity.

SKILLS AND ACCOMPLISHMENTS

. Microsoft Word, PowerPoint, Excel, Outlook, Lotus Notes; fast accurate

typist, as well as shorthand skills.

. Proven ability to effectively provide administrative support to senior

level executives in fast-paced corporate and litigation environments

utilizing organizational and multi-tasking skills with professionalism

and a high level of integrity.

. Ability to compose, edit, and complete correspondence and written

reports; utilize company confidential databases; and keep up to date on

firm policies and procedures.

. Heavy calendar management, travel, expense report preparation;

meeting/conference planning including researching for venues and

coordinating logistics for executive training sessions, retreats, and

social functions.

. Monitored accounts receivable reports and followed up to ensure timely

account collections.

. Developed and maintained office and highly confidential files.

. Initiated and wrote Administrative Task/Procedure Manuals; instituted an

effective work flow and responsibilities for a team of administrative

assistants and executives; and acted as a resource and mentor for other

executive assistants when requested.

. Excellent customer service to clients and staff, and a positive team

player.

. Took and transcribed minutes of meetings.

. Received consistently outstanding performance appraisals from executives.

WORK HISTORY

Nosal Partners LLC (INSPERITY), San Francisco, CA 07/2010

to Present

Administrative Assistant/Project Coordinator

Nosal Partners is an international executive search firm.

Supported three senior partners: Managing Partner and Head of Global

Financial Services Industry, Founder and Chief Marketing Officer, and

Senior Partner and Head of Global Infrastructure and Sustainability

Practice.

Coordinated the administrative process from beginning of a new search to

closing, including scheduling candidate interviews with internal partners

and clients, preparing all candidate profiles and required evaluation and

status reports, preparing initial proposal and engagement letters and

closing documents to complete a search.

Managed candidate interviews with partners and clients including degree

verification and travel management.

Created, modified and formatted documents including candidate status

reports and evaluations, resumes, PowerPoint presentations, position

descriptions, candidate reference reports, and other documents as

required.

Updated firm's database including business development activities,

confidential client and candidate information.

Managed heavy calendar including scheduling meetings, interviews, and

prepared detailed schedules.

Prepared expense reports ensuring expenses were appropriately documented

and submitted for reimbursement.

Currently working from home part time as needed.

Korn/Ferry International, Redwood City, CA 11/2004

to 11/2007

Administrative Assistant/Project Coordinator

Korn/Ferry is the world's largest executive search firm.

Provided administrative support to partners and associates in the

healthcare practice of a worldwide executive search firm placing executives

in hospitals and medical centers (CEOs, CFOs, and Department Heads).

Prepared written materials including proposals, position specifications,

PowerPoint presentations, appraisals, reference reports, proposal and

engagement letters.

Managed and coordinated detailed travel and interview schedules for

candidates involving heavy scheduling and calendar management; prepared

detailed expense reports; and monitored accounts receivables.

Moved to Texas after husband passed away and worked from home for a year

before resigning.

Jones Day, Menlo Park and San Francisco CA 10/2002 to

10/2004

Legal Secretary

Jones Day is an international law firm.

Provided administrative support to labor and employment senior partners and

associates in a fast-paced corporate and litigation environment including

heavy calendar management.

Typed pleadings, filed, and drafted correspondence.

Prepared time sheets and expense reports, and handled travel and meeting

arrangements.

Served as a corporate legal secretary in Menlo Park and then transferred to

San Francisco to assist in the opening of a new office, beginning with six

people and growing to almost 80; responsibilities included organizing new

offices, procurement and management of supplies, assisting new attorneys

and ensuring their seamless transition.

Left the firm when recruited by Korn/Ferry.

Arthur Andersen LLP, San Francisco and Los Angeles, CA 02/1985

to 08/2002

Executive Assistant to the Regional Managing Partner

Serving as a right-hand executive assistant, and personal assistant,

supported five different managing partners within a 17-year period,

adapting easily to different personalities and expectations and effectively

collaborating with all levels of management.

At the request of the firm, transferred to the Southern California office

for three years to assist new Managing Partner of the Western Region.

Managed heavy scheduling of meetings, travel, speeches and presentations,

creating detailed domestic and international travel itineraries.

Formatted, edited, and finalized speech material and PowerPoint

presentations.

Developed and maintained office and highly confidential partnership and

personnel files.

Assisted with the coordination of the annual partner nomination, evaluation

and compensation process for over 120 partners in seven offices in the

Pacific Northwest, creating spreadsheets and flow charts as tools.

Acted as gatekeeper for all calls to the Managing Partner using excellent

judgment in responding to callers and appropriately referring calls when

necessary.

Responsible for high level meeting planning including researching and

finding venues and coordinated the logistics for partner training sessions,

retreats, and social functions for partners and spouses.

Received consistently outstanding performance appraisals from all managing

partners.

The firm went out of business; stayed and helped close down the office.

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