Customer Service Sales

JAMES R. JENSEN

**** ********** **.

Columbia, Maryland 21045

Phone: 443-***-**** Email: ***********@*****.***

QUALIFICATIONS SUMMARY

Experienced working in diverse environments including sales and insurance investigator; demanding

strong investigation, interpersonal and technical skills. Self directed and self motivated commitment to

excellence.

Skills include:

Investigation/ Sales/ Customer Audit & Reconciliation

• • •

Adjusting Service

Quantitative MS Office/Acrobat Pro Excel Formulas/ Pivot

• • •

Analysis Tables/ Data Trending

WORK EXPERIENCE

Outside Adjuster/ Insurance Investigator- Compass Adjusters & Investigators

February 2011 – Present

Handle general liability and lead cases, covering the Baltimore, Newark, Trenton and

•

Philadelphia metro areas for a medium sized independent adjusting firm.

• Scene investigation; taking photographs, diagramming, interviewing witnesses and

taking recorded statements.

• Interaction with insured clients such as landlords and property managers, claimants,

plaintiffs and defense council.

• Obtain records from various government agencies and private databases.

• Prepare reports summarizing investigation and analyze liability and subrogation

possibilities for client(s).

Sales – Bill’s Carpet Fair

August 2012 – July 2013

• Consulting with customers on flooring solutions (i.e. carpeting, hardwood, vinyl or tile)

and selling products in a 100% commission environment.

• Measuring homes for flooring products and providing detailed estimates and proposals

to residential and small business customers.

• Working with mill and wholesale reps, company staff and installation crews to make

sure product is installed on time and accurately.

• Attending product training workshops and seminars in order to keep current on products

and trends in the industry.

Sales - Hhgregg

August 2011 – August 2012

• Selling electronics and appliances on a 100% commission salary.

• Processing transactions, tracking orders and following through with customers through

product delivery.

Reconciliation Specialist/Operations Assistant – Brown Advisory

December 2009 – March 2009, Temporary Employee

• Researched and corrected transaction discrepancies between off site custodian holding

reports and company databases for 120 accounts on a daily basis.

• Assisted operations department with daily duties, including reconciliation and account

maintenance.

Accounts Payable Clerk - Maryland DHMH Department of General Accounting

August 2008 – September 2009, Temporary Employee

• Reconciled a high volume of unpaid and duplicated invoices for a single vender within a

narrow time frame.

• Processed paper invoices by inputting them into the legacy system used by the DHMH.

Technical Customer Service/ Operations Assistance/Sales- Stewart Directories

Oct 2003 – Aug 2005

• Assisted operations and provided customer support for B2B technology products.

• Sold direct mail/ telemarketing products, lists and direct mail fulfillment services to

business customers.

EDUCATION

The Institutes, AIC Program, In progress

Towson University, Economics/Business Administration, 2003-2008

*References Provided Upon Request

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