Customer Service Data Entry
Resume:
Shelia D. Sampson
Houston, TX 77020
*************@***.***
Objective: Clerical
Profile: Dependable office professional with a passion to support a productive environment.
Dedicated to providing excellent customer service and being a positive team player. Basic
computer skills using Microsoft applications; MS Word, Excel, Data Entry and Internet Research.
Licenses: Property Insurance and Casualty License expires: 2013
Highlights of Qualifications:
• High proficiency in analytical, statistical and mathematical evaluations
• Ability to communicate professionally, concisely and effectively both written and verbal
• Comprehensive knowledge of a wide range of office equipment including copiers,
shredders, calculators, postal meters
• Strong back ground in customer service and support
• Type 35wpm
• Experienced addressing customers of a diverse background in a professional and
courteous manner
• Able to manage multiple tasks with competing deadlines
• Punctual, accurate, and highly professional in both appearance and demeanor
• Vast knowledge of insurance plans and the crucial federal regulations
• Critical thinking and logical analyzing skills
Professional Experience:
Clerical
• Maintained accurate and timely documentation in confidential files; heavy data entry;
answered multi-lined phone system
• Typed letters, memos, and correspondence
• Supported management in everyday business activities
• Provides inbound telephone support for customers by troubleshooting, investigating and
resolving questions and challenges
• Knowledge of creating and arranging travel itineraries and schedules
• Able to correlate, sort and distribute mail and packages
• Verify hospital authorizations and physician precertification referrals
• Generate/distribute reports
• Scheduled and verified patients appointments
• Analyze the data in the insurance application forms and determine the credit worthiness
of the applicant in complex and intriguing cases.
• Documented, scrutinized and applied the underwriting policies to the best of my
abilities. Calculated the risk involved as per my company’s code rules and submitted
the report to management.
Employment History:
The Hawkins Law Firm Houston, TX Law Clerk
Farmers Insurance Houston, TX Underwriter/Agent
Baylor College of Medicine Houston, TX Senior Clerk
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