Customer Service High School

KARIN K CALLAHAN

*** ****** **, ***********, ** *0106

630-***-****: ***********@*****.***

Committed and motivated Administrative Support / Event Coordinator. Energetic, results-oriented

team-player eager to bring strong administrative skills to a growing company in need of top-level

support. Enthusiastic and well-organized with solid background in data entry, schedule management

and event planning.

Areas of expertise

Database management Process development

Excellent planner and coordinator Fundraiser

Customer service-oriented Microsoft Word

Social media knowledge Microsoft Power Point

Inventory tracking Microsoft Outlook

Administrative support specialist Microsoft Excel

Staff motivation

PROFESSIONAL EXPERIENCE

Foresters, Buffalo, NY 2013 –Present

Member Coordinator (MC) – (Part-time)

• Oversee member involvement and engagement through approved programs and plans

• Direct and coordinate community team development and retention, focusing on the member

volunteer relationship, the interaction between members and identifying leaders

Marketing volunteer opportunities to members while identifying potential member

•

involvement and volunteer activity opportunities through member consultation

• Preparation of required detailed member engagement reports with follow up analysis review

call

• Adherence to divisional and organizational process, program, policy and strategy

• Responsiveness to all members and MD contact inquiries within 48 hours

Secondary: Local program testing when required

Research in Motion, Rolling Meadows, IL 2008-2011

Portfolio Administrator

• Organized the Advanced Inventing meeting. Provided the logistic: working with meeting

chairs, setting the meeting date, sending out invite emails, arrange for travel, book

conference room, order lunch, bring supplies for the meeting, copy materials for the meeting,

travel and attend meetings. At the meeting; take attendance, enter inventing ideas into

computer and prepare ideas for the inventors to update. After ideas are updated by inventors,

I entered them in to the Eureka system

• Prepare materials for the patent committees. I travel and attended meetings, all decision and

comments are entered into Eureka and letter sent to inventors

• Co-develop website for our team. Maintain this website

Motorola, Inc., Schaumburg, IL 1990 - 2008

Specialist Project/Program SR 1996 - 2008

• Developed a tool with a team of Patent coordinator: eIntelligence/KOKO

• STAMP coordinator: continued administration of STAMP submissions, conditions, approval

and executed agreements

• Organized Patent and Inventor award program

• Coordination of all IP awards for the corporation

Investigate each submission to clarify the proper awards have been entered. Generate

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payment report. Submit US awards to Special pay (FSS)

Environmental Health and Safety Committee, Emergency Evacuation Committee and

•

Emergency Safety Officer

Clerk SR 1990 - 1996

Set-up new part numbers for all new components; track and record the specification

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approval documentation; obtain vendor qualification status for all components; create and

track MRO purchase orders; maintain ECN activity report; interaction with engineering group

to receive data

Post cash to customer accounts; maintain log books; compose and post coupon adjustments

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maintain weekly revenue reports; maintain monthly reports on MBR, transfers, N.S.F. and

journal entries; coordinate monthly tax returns with tax department; and train new employees

Processed and verified credit orders; approved purchases; developed log sheet for credit

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orders and cash purchased; provide customer service; maintained microfiche files; generated

invoices; generated and processed credit memos; organized tax exempt files; and ensured

timely transmission of monthly reports

Accomplishments:

• Organized volunteering project and events for Foresters

• Organized fundraisers for CCFA & AFSP

• Organized Patent and Inventor award program

• Co-develop a tool for downloading patent agenda and invention ideas Reduce time for

processing by 80%

• Performed administration tasks such as filing, developing spreadsheets, faxing reports,

photocopying collateral and scanning documents for inter-departmental use.

• Successfully trained staff in all office systems and databases, policies and procedures while

focusing on minimizing errors and generating superior results.

• Arranged, scheduled and coordinated all logistics for the Patent meetings

• Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

• 13.1 mile marathon; trained/walk/ran - Dec 2012 Rock & Roll Marathon in Las Vegas, for

the Crohn’s & Colitis Foundation - www.ccteamchallenge.org

• 5k trained/walk/ran the Hot Chocolate in Chicago - Nov 2012

• 2006 Walked 20 miles for Out of the Darkness - American Foundation for Suicide Prevention

- www.afsp.org

Education

U.S. Career Institute, Fort Collins, CO - Medical Coding Specialist - Present

Harper College, Palatine, IL - General Classes – 2 years

Fenton High School, Bensenville, IL

Volunteer

Crohn’s & Colitis Foundation - www.ccteamchallenge.org

• There is no cure for Crohn's or Ulcerative Colitis. I raised money for research, patient

education and awareness. I trained and run/walk 13.1 mile marathon

Out of the Darkness - American Foundation for Suicide Prevention - www.afsp.org. I raised money

for research, patient education and awareness. I trained and walk 20 miles

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