Manager Human Resources
Resume:
Kristine Iverson
Winter Park, FL 32792
April 3rd, 2014
To Whom It May Concern:
I am an enthusiastic, self motivated, creative problem solver who has 12 years experience in
training, facilitation, public speaking, human resources and events. In January 2014 I received my
PHR certification after being a Training Manager with Norwegian Cruise Line. Our corporate
office used my expertise and guidance to create a departmental needs analysis for our shipboard
teams. I have trained over 100 managers in leadership and facilitated meetings with our ship board
senior management. I presented on numerous occasions to our entire shipboard crew on Platinum
Standards and guest satisfaction scores. I recruited all of our PBT, Position Based Trainers.
Previously as an Assistant Cruise Director for Celebrity Cruise Lines, I not only lead our team to
excellent ratings, I created and implemented numerous new activities. I held the position of
Executive Director for Mills 50 Mainstreet, acting as the key coordinator for the City of Orlando,
area businesses, and residents to revitalize the district. I was an instrumental player in building a
non profit organization from the ground up to become a 501C3 organization. Prior to Mainstreet I
held the title of Conference Center Sales Manager at Rosen Shingle Creek. I opened more new
accounts than any of my counterparts. When I was with the Heart of Florida United Way I created
and conducted a week of Loaned Executive training. The ‘LE training’ focused on presentation
skills and team building. In addition to training the Loaned Executives I trained over 200 Federal
Employees in their work place giving campaigns. I spoke publicly on behalf of the Combined
Federal Campaign raising over $700,000.
Prior to my career in the cruise industry, my background in recreation allowed me to further
develop my strong personal communication skills while working with diverse groups varying in
socioeconomic backgrounds, ethnicity’s, age groups and religious preferences. My passion for
people led me to the non profit sector where I myself was a Loaned Executive for United Way.
Later I became a full time employee and the Florida State Employee Charitable Campaign Director
(FSECC) Director.
I have a broad background in training and development, public speaking, sales, coordinating large
scale private parties, and directing corporate and community events. I have extensive experience in
team building. My team management experience has allowed me the ability to delegate
responsibilities when necessary. I am well organized and enjoy structure; however, I am flexible
when changes arise. My academic studies in the area of human communications have provided me
with excellent group dynamic, inter cultural and relationship building talents.
Sincerely,
Kristine Iverson
kristine iverson
2780 Cypresshead trail
PHONE: 407-***-****• E MAIL: *******.***@*****.***
objective
To obtain a position in Recruiting/Human Resources.
Education
PHR Certification January 2014 2017
Bachelor of Arts / Communications May 2001
Palm Beach Atlantic University 3.8 GPA
•
• Minor / Religious Studies
Work Experience
Training Manager
2010 Current Norwegian Cruise Line
•
Recruited all of our PBT Position Based Trainers
•
Created fleet wide standard for department coaching sessions.
•
Conduct weekly coaching sessions with various departments
•
Certify Position Based Trainers, maintaining constant communication with the trainers, ensuring new
•
hires receive the proper training and support
• Facilitate the Compass Survey Action plans for 2013 to Senior Management
• Facilitate monthly Vacation Hero Committee Recognition Meetings along with various recognition
programs such as Top Comment Card Earners and Be A Hero Program
•
Assistant Cruise Director
2009- 2010 Celebrity Cruise Lines
• Serve as a Master of Ceremonies to motive, inform, and entertain both small and large groups of guest
• Host, organize and participate in shipboard recreation, entertainment, and social programs
• Maintain continual interaction with guests during embarkation and debarkation
• Schedule and manage the activity staff plus disk jockey daily
Executive Director
February 2008 September 2009 Mills 50 Mainstreet Orlando
• Recruited and selected our board members
• Created a 501 C 3 non profit organization from the ground up
• Developed a business plan and strategy for Mills 50 working along with the business community,
government leaders and community liaisons.
• Led a team that surpassed our goals on a consistent bases for business and individual memberships, event
attendance, and fundraising
• Writing grants, preparing budgets and managing finances
• Oversee, manage and direct hundreds of business owners, community leaders and volunteers within
committees and sub committees
Sales Manager
February 2007-February 2008 Rosen Shingle Creek Orlando
• Developed new business by prospecting, cold calling and responding to leads within my assigned
territory in a timely manner
• Checking all crucial information: competitors in house, no lower rates, and space availability
• Conducting sites for interested clients and marketing our product
• Continuing to build client relationships and solicit future business. Excelled at building client
relationships that brought in repeat business and led to “word of mouth” referrals
(FSECC) Director
Florida State Employees Charitable Campaign
2004- 2008 United Way Orlando
Headed the hiring for the Loaned Executives, conducted interviews and trained the Loaned Executives
•
Created and implemented the Loaned Executive Training focused on sales and presentation skills
•
Meet with CEO’s and company leaders to set campaign strategies and goals
•
Presented to corporate sponsors and state employees
•
Managed and oversaw 50 committees as well as provided recognition
•
•
Program Manager
2004-2001 Hello Florida Orlando
• Organization and management of corporate clients (McDonalds, Bayer, Johnson and Johnson, Pfizer)
transportation and high end events
• Maintaining consistent contact with the clients pre conference, throughout the program, and post
program
• Management of sub contractors and vendors
• On site management and coordination of programs
Contact this candidate