Customer Service Manager
Resume:
SHEILA OLIVIER
Foxboro, MA. 02035
*********@*****.***
OBJECTIVE: I AM SEEKING AN OFFICE ADMINISTRATIVE POSITION IN WHICH I CAN UTILIZE MY NEWLY ACQUIRED SKILLS OBTAINED THROUGH MY CAREER TRAINING AND EXPERIENCE. POSSESSING SKILLS SUCH AS, INTERPERSONAL, ORGANIZATIONAL AND MULTI-TASKING WILL ALLOW ME TO PURSUE A CHALLENGING CAREER IN WHICH I CAN CONTINUE TO DEVELOP BOTH PERSONALLY AND PROFESSIONALLY.
SKILLS: ~ MEDICAL BILLING & CODING ~MICROSOFT OFFICE (ACCESS, EXCEL, POWERPOINT, WORD)
~ HEALTH INSURANCE PROCESSING ~BILINGUAL (HAITIAN-CREOLE)
~ ELECTRONIC HEALTH RECORDS ~3+ YEARS CUSTOMER SERVICE/CALL CENTER REP.
~KEYBOARDING (60 WPM) ~MEDICAL OFFICE PROCEDURES/TERMINOLOGY
~SCHEDULING ~INTERPERSONAL/ORGANIZATIONAL
EDUCATION
FRANKLIN PIERCE UNIVERSITY RINDGE, NH. JANUARY 1995-FEBRUARY 1999
BACHELOR OF ARTS IN PSYCHOLOGY CANDIDATE (60+CREDITS)
SULLIVAN & COGLIANO TRAINING CENTER INC. BROCKTON, MA. JANUARY 2013-OCTOBER 2013
CERTIFICATE IN MICROSOFT OFFICE SPECIALIST & MEDICAL OFFICE TRAINING
EXPERIENCE:
RIGHT AT HOME IN-HOME CARE & ASSISTANCE FOXBORO, MA SEPTEMBER 2013-FEBRUARY 2014
STAFFING COORDINATOR
• COORDINATED SCHEDULES FOR HHA’S, PC’S AND CNA’S STAFF TO THE ELDERLY’ HOMES FOR HOMEMAKING, COMPANIONSHIP AND PERSONAL CARE ASSISTANCE
• PERFORMED ADMINISTRATIVE DUTIES, SUCH AS ANSWERING PHONES, SCANNING, FILING, ETC.
• COORDINATED CLIENT’S PLAN OF CARE THROUGH STATE AGENCIES, I.E VNA’S AND REHABILITATION FACILITIES
• PERFORMED ON-CALL DUTIES THROUGHOUT EVENINGS AND WEEKENDS TO ENSURE SERVICES FOR CLIENTS
DALTON’S KITCHEN CRANSTON, RI. JUNE 2012-NOV. 2012
MANAGER
• SCHEDULED EMPLOYEES ON WEEKLY BASIS
• MAINTAINED INVENTORY OF GOODS AND PRODUCTS
• ESTABLISHED POLICIES AND PROCEDURES FOR ALL STAFF
• PERFORMED ADMINISTRATIVE DUTIES AS NEEDED
• TRAINED EMPLOYEES ACCORDING TO RULES AND REGULATIONS OF ESTABLISHMENT
LEGAL SEAFOOD’S RESTAURANT INC. BOSTON, MA. APRIL 2006-JUNE 2008
SERVER/TRAINER
• PROVIDED CUSTOMER SERVICE TO PATRONS OF RESTAURANT
• COMMUNICATED EFFECTIVELY WITH RESTAURANT PERSONNEL TO IMPLEMENT EFFECTIVE CUSTOMER SERVICE
• ASSISTED IN COORDINATING SPECIAL EVENTS FOR FUNDRAISING PURPOSES
• MANAGED RESTAURANT AND OFFICE IN SUPERVISOR’S ABSENCE
LIFESTREAMS INCORPORATED NEW BEDFORD, MA. FEBRUARY 2001-DEC. 2002
DAY REHABILITATION COUNSELOR
• ASSISTED MENTALLY CHALLENGED ADULTS WITH BASIC DAILY LIVING
• INSTRUCTED ADULTS IN MONEY MANAGEMENT, LIFE, SOCIAL AND SAFETY SKILLS
• TRANSPORTED CLIENTS TO DAILY REQUIRED PROGRAMS AND VOLUNTEER WORK SITES
• GENERATED DAILY AND WEEKLY PROGRESS REPORTS OF CLIENTS
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