Customer Service Project
Resume:
Houston, TX *****
************@*****.***
Megan Goodbeer
To obtain a Document Management position with a company that can utilize my experience and
OBJECTIVE
skills while offering opportunity for growth and development.
Excellent written and oral communication skills
SKILLS & ABILITIES
Outstanding organizational and time management skills
Microsoft Office Suite 2010 (Intermediate)
Detail and quality orientated approach to work
Positive approach to new situations
InfoWorks 6.x (Documentum)
Experience with BecTransfer/eRoom/Box (Data Transfer Applications)
Maintained high accuracy under tight deadlines
Perform work independently and accurately, focusing on safety and quality
EXPERIENCE DOCUMENT MANAGEMENT TECHNICIAN, BECHTEL CORPORATION
(TALASCEND EMPLOYMENT AGENCY)
November 2011 – April 2014
Ensured document control procedures were practiced in accordance with specific guidelines that
support OG&C, Natural Gas and Pipeline Projects. Prepared, uploaded and distributed documents
using Bechtel’s Electronic Document Management System (EDMS) InfoWorks (Documentum
interface) in accordance with corporate and project procedures. Troubleshoot EDMS issues for
project team members. Assisted in developing Technical Project Closeout Data books by gathering
and organizing documents, in both hard copy and electronic form, to create overall indexes and
prepare documents for shipment to jobsite. Collaborated with team members to evaluate and
develop work processes and desktop instructions to increase team efficiency and improve overall
quality. Coordinated with jobsite personnel (Client, Contractor and Bechtel) to support completion
of contract deliverables Administered user accounts for InfoWorks database access. Ensured
documents were assigned appropriate access based on Client security requirements. Performed
frequent quality queries for project database and individual quality purposes. Timely turnaround
for project documents in compliance with project and company procedure. Experience in Project
Feed and EPC.
FRONT END SUPERVISOR, ROSS STORES INC.
January 2009 – September 2011
Participated in grand opening of store. Trained new employees in all of areas of customer service
according to company procedure. Assisted in merchandising and created targeted product displays.
Maintained hourly and daily record of register balances and oversaw end of day money tallies.
Assisted in sales floor remodeling and merchandise arrangement. Stocking and restocking
products, price and security tagging and general sales associate duties.
EDUCATION HOUSTON COMMUNITY COLLEGE
Booker T. Washington/High School for Engineering Professions 2002-2006
Volunteered - 2013 All Star Jam - Kids Jam, Special Olympics, Bechtel Diversity Council (DAC)
LEADERSHIP
REFERENCES ARE AVAILABLE UPON REQUEST.
REFERENCES
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