Customer Service Sales
Resume:
RIKESH CHAWDA
** ********* ****, ********, *********, LE55QE
MOBILE: 078********
E-MAIL: ********@*******.**.**
Working Achievements
I was awarded Customer Service/Sales agent of the year for British Gas
Services 2007-2008 & 2008-2009. I have been nationally ranked overall as
one of the top 10 sales agents for British Gas homecare sales included
F.S.A related insurance products and energy sales out of all customer
service agent across the UK. I have won numerous monthly top agent awards
for sales nationally over a 4-year consistent period and I currently hold
all the Leicester daily volume sales records for insurance and non-
insurance based products as well as energy sales of gas and electric.
Career History
January 2013 - Present Day Unemployed
January 2012 - December 2012 Self Employed, Leicester
October 2011 - December 2011 Talk Talk, Leicester
Telesales & Customer Service Sales Advisor (Outbound)
Making outbound calls to various people from gathered surveys and to
promote TalkTalk Services to get them to
switch their home phone and broadband.
Making outbound calls to various people from gathered surveys and to
promote TalkTalk Services to get them to switch
their home phone and broadband.
Inputing customer data onto the computer systems.
Emailing customers quotes and product ranges and building rapport with new
customers.
July 2006 - September 2011 British
Gas Services, Leicester
Specialist Customer Service Advisor / Sales (F.S.A. Regulated)
Taking inbound calls and booking out jobs for all British Gas customers
with homecare and energy related products.
Promoting / selling various products & services to all customers through
the homecare and insurance product range.
Dealing with all customer complaints & keeping on top of various
performance targets set
managing a team of 14 employees when the team manager is absent and
maintaining our high performance levels.
Coaching fellow colleagues on how to promote & sell British Gas products.
Coaching new employees on best business practices and various productivity
methods.
Chasing up parts and manager callbacks for customers whom have request a
manager callbacks.
October 2005 - March 2006 Halifax Collections,
Leicester
Collections & Debt Advisor
Making outbound calls to collect payments on various credit card accounts,
which have missed monthly payments.
Dealing with any Halifax queries & complaints
Design and development of promotional material
October 2001 - October 2005 Next Directory,
Leicester
Call Centre Representative
Dealing with incoming calls and processing data using internal systems
Communicating with customers via the telephone
Handling customer complaints
October 1998 - October 2001 Hayes Customer
Solutions, Leicester
Call Centre Representative
Customer services and complaints handling
Selling NTL & Auto glass products via tele marketing
Communicating with customers via telephone
Dealing with incoming calls and processing data using internal systems
Education & Qualifications
April 2010
Apprenticeships In Customer Service British Gas
Services, Leicester
February 2010
NVQ Level 2: Customer Service British Gas
Services, Leicester
October 2001 - June 2005 De
Montfort University, Leicester
BSc Business Information Systems/Computing Pass (hons)
Components studied include:
Operations Management
Principles of Marketing
Database Designs
International Marketing
GNVQ Advanced Level 3 Business, (Grade Merit - C, C) Regent College,
Leicester
Components studied include:
Marketing (Unit 3)
Communications (Unit 7)
Promotions (Unit 2)
Interests
I have a keen interest in events management and have successfully organized
and managed a number of my own large-scale concerts and shows. This has
included events with large investments from various individuals and high
targets for success. All projects have proven to be profitable. I
therefore have the ability to undertake the full life cycle of events
management and will continue to build this expertise through the
organisation of future events.
Contact this candidate