RIKESH CHAWDA

** ********* ****, ********, *********, LE55QE

MOBILE: 078********

E-MAIL: acdlj3@r.postjobfree.com

Working Achievements

I was awarded Customer Service/Sales agent of the year for British Gas

Services 2007-2008 & 2008-2009. I have been nationally ranked overall as

one of the top 10 sales agents for British Gas homecare sales included

F.S.A related insurance products and energy sales out of all customer

service agent across the UK. I have won numerous monthly top agent awards

for sales nationally over a 4-year consistent period and I currently hold

all the Leicester daily volume sales records for insurance and non-

insurance based products as well as energy sales of gas and electric.

Career History

January 2013 - Present Day Unemployed

January 2012 - December 2012 Self Employed, Leicester

October 2011 - December 2011 Talk Talk, Leicester

Telesales & Customer Service Sales Advisor (Outbound)

Making outbound calls to various people from gathered surveys and to

promote TalkTalk Services to get them to

switch their home phone and broadband.

Making outbound calls to various people from gathered surveys and to

promote TalkTalk Services to get them to switch

their home phone and broadband.

Inputing customer data onto the computer systems.

Emailing customers quotes and product ranges and building rapport with new

customers.

July 2006 - September 2011 British

Gas Services, Leicester

Specialist Customer Service Advisor / Sales (F.S.A. Regulated)

Taking inbound calls and booking out jobs for all British Gas customers

with homecare and energy related products.

Promoting / selling various products & services to all customers through

the homecare and insurance product range.

Dealing with all customer complaints & keeping on top of various

performance targets set

managing a team of 14 employees when the team manager is absent and

maintaining our high performance levels.

Coaching fellow colleagues on how to promote & sell British Gas products.

Coaching new employees on best business practices and various productivity

methods.

Chasing up parts and manager callbacks for customers whom have request a

manager callbacks.

October 2005 - March 2006 Halifax Collections,

Leicester

Collections & Debt Advisor

Making outbound calls to collect payments on various credit card accounts,

which have missed monthly payments.

Dealing with any Halifax queries & complaints

Design and development of promotional material

October 2001 - October 2005 Next Directory,

Leicester

Call Centre Representative

Dealing with incoming calls and processing data using internal systems

Communicating with customers via the telephone

Handling customer complaints

October 1998 - October 2001 Hayes Customer

Solutions, Leicester

Call Centre Representative

Customer services and complaints handling

Selling NTL & Auto glass products via tele marketing

Communicating with customers via telephone

Dealing with incoming calls and processing data using internal systems

Education & Qualifications

April 2010

Apprenticeships In Customer Service British Gas

Services, Leicester

February 2010

NVQ Level 2: Customer Service British Gas

Services, Leicester

October 2001 - June 2005 De

Montfort University, Leicester

BSc Business Information Systems/Computing Pass (hons)

Components studied include:

Operations Management

Principles of Marketing

Database Designs

International Marketing

GNVQ Advanced Level 3 Business, (Grade Merit - C, C) Regent College,

Leicester

Components studied include:

Marketing (Unit 3)

Communications (Unit 7)

Promotions (Unit 2)

Interests

I have a keen interest in events management and have successfully organized

and managed a number of my own large-scale concerts and shows. This has

included events with large investments from various individuals and high

targets for success. All projects have proven to be profitable. I

therefore have the ability to undertake the full life cycle of events

management and will continue to build this expertise through the

organisation of future events.

Contact this candidate