Customer Service Sales

James P. Warner, IV

* ******* **** . ********, ** 02135 . 617-***-****. *********@*****.***

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Dynamic, polished, well-spoken, versatile Customer Service Specialist /

Sales Professional with demonstrated record of success in corporate

customer service, e-commerce call center projects, and high end retail

sales. Exceptional customer service ability. Able to quickly adapt, master

complex client needs in relationship to organizational goals. Strong

technical abilities.

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> 2007 and 2008 "Platinum Club" member for sales exceeding $750K yearly.

> Consistently excelled in SPIFFs (200 vs 40) resulting in company

restructuring commission structure to fit me. Top corporate sales

trainer to coach CSR to attain department goals.

> Led Toys-R-Us national response at introduction of company's e-

commerce website. Supervised 45 CSRs in answering over 45K customer e-

responses in two months. Recognized by management multiple time for

consistently achieving client's time goals and project objectives.

Professional Experience

HOME DEPOT - Watertown, MA

2011- Present

Lead Generator / Appliance Associate

o Responsible for booking at home services for all departments.

o Training all associates about the home service programs, coaching them

how to ask the right questions to book a project and how to enter them

in the system.

o Booking vendor events weekly, also managing monthly community outreach

events.

ANNABELLE JONES VINTAGE - Boston, MA 2010 -

2011

Store Manager / Consultant

o Represented over 70% of total store sales.

BANANA REPUBLIC / COPLEY PLACE - Boston, MA 2006 -

2009

Personal Stylist/Fitting Room Specialist

o One of only 1% of all Banana Republic East Coast stylists to keep a

personal Client Book.

o 2007 and 2008 "Platinum Club" member for sales exceeding $750K yearly.

o Leader in opening consumer credit accounts: 20% total sales in 2007,

15% in 2008.

POTTERY BARN - Boston, MA 2005 - 2006

Sales Associate

o Recognized as top 10% in store sales.

CIS US INC. (SCHERING OF BERLIN) - Bedford, MA 2000 -

2004

Sales Specialist / Nuclear Medicine Products

o Promoted sales of nuclear medicine products to physicians, hospitals

with special focus on extensive line of iodine and blood irradiation

products via trade shows, outbound telemarketing, and educational

conferences focused on health care professionals.

o Maintained comprehensive knowledge of products to educate scientists,

physicians, buyers.

o Liaison between licensing division and regulatory agencies to ensure

licensing of sales.

o Administered annual equipment service program in compliance with post-

9/11 regulations.

Additional Experience

PROTOCOL COMMUNICATIONS - Boston, MA

Team Leader / E-Commerce Call Center

MICRO WAREHOUSE - Norwalk, CT

Team Leader; Senior Sales Representative; Sales Representative

SAKS FIFITH AVENUE - Short Hills, NJ

Assistant Sales Manager - Men's Department

.

Education

ASSUMPTION COLLEGE - Worcester, MA

Bachelors Degree - dual major: History; Rehabilitative Services; minor in

Fine Arts

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