Customer Service Manager

Chet Manning

** ********** *****

Covington, Georgia 30014

Cell: 770-***-****

Email: **************@*****.***

Over 15 years Purchasing experience. Extensive background includes product acquisition, inventory control, contracts,

data systems management, customer service, business management, sales, staff supervision and training, and policies

and procedures. Energetic professional with exceptional analytical, organizational and people skills. Strong personal

ethics and integrity. Work well under pressure and deadlines. Highly organized team-builder with strong leadership

experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Experience

Research / Pricing 1/21/2014 – 4/2/2014

S&K Aerospace, Stockbridge, GA

• Identified parts and supplies for foreign military applications.

• Obtained data for pricing including approved vendors, correct description and part number.

• Selected approved vendor with lowest possible price and required lead time.

• Verified pricing in line with previous purchases.

• Provided customers with maintenance and supply support to meet unique requirements.

Engineering Support / Purchasing 12/2010 – 1/17/2014

McCann Aerospace, Athens, GA

• Created and maintained Excel spreadsheets indicating current processes and pricing for all

manufactured parts.

• Verified quotes for accuracy, including proper processes unique to parts.

• Checked and verified parts to ensure completion of proper steps via CAD system.

• Prepared and distributed Purchase Orders to vendors with explicit instructions for processing.

• Consistently met and exceeded performance goals.

• Followed-up with vendors for accuracy.

• Conducted extensive vendor negotiations to obtain best service and price.

• Worked closely with Engineering Department to ensure accuracy and meet timelines.

• Extensive working knowledge of Visual purchasing software.

• Excellent performance evaluations.

Apartment Property Manager 10/2009 - 6/2010

Glass Ratner, Atlanta, GA

• Maintained 98% rental level through creative marketing.

• Hired as Customer Care Coordinator; promoted to Apartment Manager.

• Converted foreclosed/neglected property to positive cash flow within 3 months.

• Responsible for rent collections, leasing, credit checks, property maintenance, evictions.

• Coordinated maintenance contractors and vendors (plumbers, carpenters and landscapers).

• Skilled in resolving customer service issues and finding “Win Win” solutions.

Buyer / Purchaser 2003 - 2009

Durgin and Crowell Lumber, New London, NH

• Buyer for $1M parts and supplies annually.

• Achieved $200K annual savings through alternate vendor sourcing.

• Achieved $250K vendor credit by reorganizing warehouse and obtaining credit for un-used

inventory.

• Extensive experience researching vendors and successfully negotiating prices and terms.

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• Worked closely with all company departments to identify needed parts.

• Ensured accuracy of vendor invoices prior to payment.

• Maintained comprehensive vendor database; accurately documented all purchases.

CAD Operator / Engineering Administrator 2001 - 2003

Oldenburg Cannon, Claremont, NH

• Responsible for assuring accuracy and completeness of drawing changes.

• Utilized Max ECO Manager software to complete ECR and ECOs.

• Prepared new drawings and revised existing drawings utilizing Anvil and Solid Works.

• Updated information on projects utilizing MS Excel and MS Access.

Inside Sales 1999 - 2001

Fastenal Industrial, Claremont, NH

• Buyer for $500K industrial supplies.

• Consistently exceeded sales targets of products to diverse industrial accounts.

• Skilled in cold-call sales and presentation sales.

• Generated 20% of all new business through referrals from satisfied previous customers.

Assistant Store Manager 1980 - 1999

Kmart Corporation, Claremont, NH

• Buyer for $2M general merchandise.

• Recruited, interviewed, hired, trained and managed 50 staff.

• Maintained low staff turnover through effective motivational management.

• Responsible for inventory control, merchandising, sales performance, customer service.

• Hired as Door Greeter; promoted to Home Center Manager; promoted to Assistant Store

Manager.

Education and Credentials

Stevens High School - Graduate

Total Quality Management and ISO-9001:2000 (2001)

ISO 9001-2000 Internal Auditing Education (2002)

Computer skills include Microsoft Office Suite (Outlook, Word, Excel & PowerPoint),

POS Applications, Visual and other specialized Purchasing Software.

1 year Drafting & Electronics Coursework - NH Vocational Technical College

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