Manager Customer Service
Resume:
SHOHNDA L. BENJAMIN
*** *. ****** **. ? Pontiac, MI 48341
248-***-****/248-***-**** ? *******@*****.***
PROFESSIONAL SUMMARY
Seasoned property management professional, with several years of
progressive experience in various facets of property management.
o Exceptional team building/leadership, marketing, training and financial
management skills
o Strong client orientation, with emphasis on building satisfaction and
retention
o Extensive sales & customer service experience, as well as ability to work
well under pressure
o Professional presence with excellent written and oral communication
skills
PROFESSIONAL EXPERIENCE
The Matrix Group Windsor Tower Apartments Detroit, MI
Property Manager January 2013-April 2013
o Owner Takeover Acquisition - Managed a 323-unit hi-rise community; built
in 1950, rents to $800
o Lead a10-person leasing/maintenance team - responsible for personal
training and development of each team member
o Process all accounting -rent receivables, vendor payables, security
deposit refunds, collections, etc.
o Inspect property for liability hazards and site violations; Inspected
individual apartments for damages
o Execute new marketing, outreach and retention programs to rebuild brand
identity for property and establish new reputation in order to generate
qualified traffic as well as quality residents. [Property Grade=D]
Forest City Residential Autumn Ridge Village
Sterling Heights, MI
Assistant Property Manager November 2011-
January 2013
o Section 8 New Construction - Assists in the management of a 251-unit hi-
rise & townhome community;
o Responsible for all administrative office duties
o Process all recertifications, including third party verification,
accounting -rent receivables, etc.
o Inspected property for liability hazards and site violations; Inspected
individual apartments for damages
o Assisted in the execution of marketing, outreach and retention programs
to build brand identity for property to generate qualified traffic.
[Property Grade= B]
The Matrix Group Windsor Tower Apartments Detroit, MI
Property Manager October 2007-May 2008
o Owner Takeover Acquisition - Managed a 323-unit hi-rise community; built
in 1950, rents to $800
o Lead a10-person leasing/maintenance team - responsible for personal
training and development of each team member
o Processed all accounting -rent receivables, vendor payables, security
deposit refunds, collections, etc.
o Inspected property for liability hazards and site violations; Inspected
individual apartments for damages
o Executed new marketing, outreach and retention programs to rebuild brand
identity for property and establish new reputation in order to generate
qualified traffic as well as quality residents. [Property Grade=F]
Lincoln Property Company Trolley Plaza Apartments
Detroit, MI
Assistant Manager April 2007 - July
2007
o $21MM Takeover Acquisition - Assisted in the management of a 351-unit hi-
rise community; built in 1980, rents to $1,500
o Lead a10-person leasing/maintenance team - was responsible for personal
training and development of each team member
o Processed all accounting -rent receivables, vendor payables, security
deposit refunds, collections, etc.
o Inspected property for liability hazards and site violations; Inspected
individual apartments for damages
o Assisted in the execution of marketing, outreach and retention programs
to build brand identity for property to generate qualified traffic.
[Property Grade= C]
Lincoln Property Company The Lincoln at Fairlane
Dearborn, MI
Property Manager March 2006 - March 2007
o $25MM Acquisition (Built in 2001) - 200 luxury apartment homes; rents to
$1,910
o Lead a 6-person leasing/maintenance - was responsible for personal
training and development of each team member.
o Provided detailed corporate/ownership reporting including weekly box
scores, marketing surveys, monthly variance & executive summary, etc.
o Inspected property for liability hazards and site violations; Audited
lease files consistent with policy
o Executed marketing, outreach and resident retention programs to build
brand identity for property to generate qualified traffic. [Property
Grade = A]
Eagle Award - Promoted to Business Mgr. in 2006, Lincoln Property Company -
February 2007
Lincoln Property Company The Lincoln at Fairlane
Dearborn, MI
Asst. Manager/Leasing Professional February 2004
- March 2006
o $25MM Acquisition (Built in 2001) - 200 luxury apartment homes; rents to
$1,910
o Lead a 2-person leasing team - stabilized community after its lengthy
Lease-up
o Qualified clients in compliance with Fair Housing Laws
o Thoroughly trained leasing staff of company policies as it relates to
application criteria, on-site & telephone mystery shops, importance of
accuracy in lease/application paperwork, appropriately recording monies,
etc.
The Habitat Company Lexington of Southfield
Southfield, MI
Resident Services Coordinator & Accounts Payable February 2002
- August 2002
o 1,135 apartment homes; rents to $1,099
o Processed all accounts payables & receivables for all contractual vendors
o Scheduled & supervised vendors for apartment redecoration (turns).
[Property Grade= D]
The Habitat Company Lafayette Towers Detroit, MI
Resident Services Coordinator (Asst. Mgr.) June 2001 -
February 2002
o 584 apartment homes; rents to $1,250
o Performed Assistant Manager duties, i.e., lease renewals, supervised
maintenance personnel, handled resident concerns and coordinated
contractors for apartment turns. [Property Grade= A]
The Habitat Company Lafayette Towers Detroit, MI
Leasing Consultant/Admin. Asst. March 2000 -
June 2001
o 584 apartment homes; rents to $1,250
o Administered apartment tours and processed applicants according to
company policy
o Was responsible for filing, typing, organizing property bills, responding
to telephone requests.
EDUCATION
Bachelor of Business Administration Expected
Graduation Date: 3/2015
American Intercontinental University Hoffman
Estates, IL
Concentration: Management
Associate of Art in Business Administration 2011
American Intercontinental University Hoffman
Estates, IL
Accredited Residential Manager (A.R.M) Certification 12/2009
Certified Occupancy Specialist (COS) Certification 3/2012
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