Mike DiGenova **** Paul mile Petit, Montr al (Qu bec) H1R 3Z4

( 514-***-**** // acdlep@r.postjobfree.com

professional Summary

IT Business Analyst / ERP and CRM Implementation Professional

Specialized in software maintenance and implementation projects of all

complexities. A great liaison between IT and the business having balanced

mix of business knowledge, technical competence and resource management

skills needed to build strong working relationships, gain credibility at

all levels of the organization and deliver high quality results.

Qualifications summary

> 7+ yrs as a Business Analyst, 4 yrs Project implementation, 10 yrs in IT

development

> Organized, collaborator, and visionary at all phases of the SDLC

> Strong analytical skills at identifying and articulating business

requirements

> Respected facilitator at all levels of the organization (technical to

business decision makers)

> Expert at managing resources; from work allocation through respected

timelines and obligations

> Proficient in Agile (Scrum) and Waterfall development methodologies

> Driven by objectives, meeting stakeholders' expectations, and meeting

project deadlines

> Fluent in English and French

Industries

> ERP Systems: Distribution, Logistics, CRM, Supply Chain Planning,

Production, Finance

> Retail Systems; POS, E-Commerce, Inventory and Warehouse Management

Systems

> Mobile software technologies

Professional Experience

AFS Technologies, Montreal 2013-present

A global end-to-end solution provider to the Food & Beverage and CFG

industries

offering complementary software solutions at every point of the supply

chain which

include ERP, CRM, warehousing, manufacturing, TPM, SFA, DSD, BI and more.

IT Business Analyst -Trade Promotions Management division

. Gather business requirements from product owner, business users, story

backlogs, and internal teams in effort to group into release and sprint

planning sessions

. Translate business needs to technical solutions in an agile environment

by creating user stories, usage scenarios, mockups, functional

specifications and just-in-time analysis for local and offshore

development teams. Maintain best practices in Sharepoint or other

collaborative tools.

. Prepare test plans, user acceptance tests, internal test scripts and user

guides

. Deliver a web-based SaaS solution to over 1500 users, linking interfaces

to external ERP applications, ETL to analytical tools, and collaboration

tools through our user advisory panels

Solutions Metrix, Montreal 2012-2013

Software firm, specialized in the configuration and implementation of CRM

solutions (example SugarCRM), catering to improve processes set forth

for Sales Reps, Marketing, Forecasting, and Customer Support services.

CRM Implementation Consultant

. Initiating Process: Sales hand over of the project along with a statement

of work, RFP responses, or contract. Met with stakeholders becoming the

central point of contact in leading project

. Planning Process: Gathered requirements through workshops, defined

specification requirements, obtained estimates, identified risks, revised

the costs, and produced scheduled plan

. Execution Process: Applied configuration changes, assignment of work to

development team, managing client expectations and timelines, coordinating

and motivating teams, producing progress reports, insuring the quality of

deliverables

. Monitoring Process: Occurred throughout the project life cycle by

controlling costs, quality and results against the scope, budget and

requirements while administering change management

. Closing Process: Deliver on time, on budget within quality standards,

while meeting client satisfaction and set expectations

GTechna / GMobile45, Montreal 2009-2012

Software firm, specialized in the development of leading edge technology

for mobile

devices used in Enforcement, Sales, Logistics, and Field Services while

providing live

connectivity with Web-based back end systems having E-Commerce solutions,

and

client specific ERP/CRM systems (Acomba, Dynacom, Avantage, Maestro).

IT Project Manager / Business Analyst (Order-to-Cash, E-commerce, and

Mobile technologies)

. For my Stakeholders

o Defined project scope, captured and defined functional

requirements and provided recommendations for better usage of

mobile business processes and ERP systems.

o Facilitated meetings to update the project status, timelines, and

change management while adhering to the stakeholders'

expectations.

o Managed training sessions along with quality assurance testing

guidelines, provided user support, and managed support transition

to production and beyond, while ensuring that contractual

obligations were properly met.

. For my Technical Resources

o Challenged the technical staff into converting initial

requirements into technical analysis with estimates. Provided

guidance in Web based applications, ERP and E-commerce business

requirements, driven by the corporate vision and roadmap

o Planned timelines, allocated and prioritized technical work,

measured quality and performance, took corrective measures by

aligning objectives

o Facilitated Sprint planning sessions and mastered daily Scrum

meetings to ensure proper alignment of requirements and issues

against committed timelines. Made adjustments through sprint

reviews in either Waterfall or Agile methodologies along full

development life cycle.

. For My Directors

o Managed 5-8 projects, key communicator with the Business Owners;

objectives achieved as measured through successfully attained

milestones and client satisfaction

o Identified risks and new opportunities, while distributing

appropriate weekly status updates for entire project on costs,

priority conflicts, challenges and profitability

o Managed IT resources: set employee objectives, evaluations,

hiring and dismissals

o Raised the bar at delivering more projects with increased level

of formality and setting expectations and satisfaction at all

levels, while increasing profitability.

Groupe Conseil ERA, Montreal 2007- 2009

Consulting firm specialized in providing professional IT services towards

the

implementation and maintenance of finance, logistics, manufacturing, and

distribution

solutions, specifically for JDEdwards and Microsoft Navision ERP systems.

ERP Consultant / IT Business Analyst (ERP - Distribution and Finance)

. Research and analysis: validated the distribution and financial systems

to identify process gaps. Validated modules: Procure to Pay, Order to

Cash, Inventory Management, Assembly, CRM, Retailing and POS Modules,

Logistics, Replenishment, and Accounting.

. Analysis: wrote functional requirements in collaboration with technical

partners from France, and with local subject matter experts and project

directives

. Quality Assurance: Prepared test plans and execution of test scripts to

assure development changes accurately delivered with expected quality

results

. Marketing: Prepared documentation, demo module dataset, validation

steps, and internal training for marketing before moving on to market.

. Localized (modified to meet local market demands) and commercialized a

leading French ERP software adapted to North American Market.

Lafarge North America, Montreal / Washington, DC 2003- 2007

Leading international supplier and distributor of concrete, cement-related

products and construction materials, the IT department maintains its

diverse

applications / infrastructure to thousands of its employees in North

America.

ERP Distribution Business Analyst - Integration Specialist (2005-2007)

. Participated in ERP integration project based in Washington DC to

analyze and improve supply chain planning business processes, and

replace it with new JDEdwards and BI solutions

. Information Gathering: Organized review sessions (as-is, to-be, gap)

with stakeholders to gather business needs for existing Distribution,

Manufacturing, and Sales Forecasting processes

. Research and Analysis: Collaborated and liaison between technical

teams and business experts to improve existing business processes to

recommend innovative IT solutions

. Created technical detailed specifications for following:

o Cognos Cubes and Cognos Impromptu reporting solutions

o Interfaces with other applications, JDEdwards, Manugistics, VPM,

BI Datawarehouses

o Distribution and planning tools (JDEdwards: APS, PDP, Strategic

Network Optimisation)

. Quality Assurance: Planned and validated development changes through

structured test plans

. Revised issues list with development team, while prioritizing

deliverables and assuring other project dependencies or adjoined

deadlines were not jeopardized

. Signed off quality application changes with business users (through

QAT workshops) before administering and implementing changes to

production

. Supported implementation and post implementation encountered issues,

and cross-trained implied applications and interfaces to IT supporting

teams

Logistics and CRM Business Analyst (2003-2005)

. Established channels of communications with Business Owners and

primary contact

. Managed IT resources and development priorities

. Developed application and database changes (PowerBuilder and Oracle

SQL scripts)

. Planned acceptance testing and provided quality assurance for new

development

. Managed production deployments for new application releases

. Provided 2nd level Support; CRM, Transportation and Distribution

Planning, Manugistics (supply chain planning), AMS (production

scheduling)

Raymark Xpert Business Systems, Montreal 1991-2003

International supplier of retail solution software, which manages both

point-of

sale (POS) and centralised head office merchandising systems (ERP) for

large retail

chains. Some clients included; Groupe San Francisco, Bentley, LVMH,

Parasuco

Systems Analyst - PowerBuilder Development Manager (2000-2003)

. Prioritized development projects, planned deliverables and assigned

tasks to developers (3-6)

. Analysed client requirements and converted those to functional

documentations with estimates

. Participated in the full software development life cycle (SDLC)

PowerBuilder Team Lead / Systems Analyst (1995-2000)

. Planned and coordinated development work (up to 10 PowerBuilder

developers) analysis (45%), technical revision and support

(30%), coding or code review (25%)

. Led the development team with ERP back office functionalities such as

procurement, inventory management, distribution, reporting,

configuration, external interfacing and more

. Met with clients in European and South American countries to discuss

business process and design requirements.

Software Developer - Clipper 5.0, C (1991-1995)

. Team player for first large surface store (Les Ailes de la Mode: 45

POS terminals, 65 000 sq. feet) and converted POS system to a network

of 100+ boutiques.

. Provided on-site installation and training to end-users

Education

Bachelor Computer Science, Commerce option

> Concordia University, Montreal

* Awarded a faculty scholarship

Personal Interests

> Participate in leisure activities: sports, poker, social events

> Manager; junior athletic Baseball club

Languages

> French, English, Italian

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