Customer Service Sales
Resume:
Amanda L. Hightower
Bear, Delaware 19701
Home Phone 302-***-****
Email Address ***********@*******.***
EDUCATION
Glasgow High School 08/98 - 06/04
Newark, DE
High School Diploma
EXPERIENCE
Carman Chrysler Jeep Dodge 05/11 - 09/12 New Castle, DE
Shipping & Receiving/Automotive Parts Sales
-Delivers parts to customers, including loading and unloading of parts.
-Greet customers, vendors and employees with a pleasant and professional attitude
-Assist the customer (service department and outside) in obtaining parts in an accurate and efficient
manner.
-To assist in maintaining an orderly and well-kept parts department in accordance with company policies
and procedures.
-Perform inside sales duties as assigned
-Accurately record and process phone and walk-in orders
-Accurately enter and maintain orders in system
-Communicate with customers and vendors on a regular basis
-Process and follow through with returns, sales, credits, claims and warranties.
Advance Auto 10/09 - 11/12 North East, MD
Commercial Parts Driver/Sales
-Delivers parts to customers, including loading and unloading of parts.
-Completes vehicle safety checks per company policy and constantly operates the vehicle within safety
guidelines; immediately reports any safety concerns.
-Consistently assist customers in a professional, courteous, and prompt manner.
-Works closely with the commercial parts pro on account management, including distribution of invoices,
account management, cash handling, and the processing of returns.
-Responsible for maintaining, cleanliness, appearance, and the safe operation of all commercial delivery
vehicles on a daily basis.
-Assists other store personnel in keeping the back room area clean, organized, and stocked.
-Complies with all aspects of the fleet safety program.
Comcast Cable Services 11/07 - 05/08 Newark, DE
Customer Service
-Support customers in locating discrepancies on their account.
-Resolving complications that the customer might be encountering with their service.
-Offering customers additional products to benefit their cable and internet needs.
-Answering calls in a timely manner.
-Maintained a computer log on the customer’s account, the reason for inquiring and how they were
assisted.
-Handled and guided customer throughout any complaints or problems they might have.
-Connected Customer to appropriate department for further support.
-Recorded and followed any new products offered through the corporation.
HSBC 11/06 - 08/07 New Castle, DE
Account Representative
Contact this candidate