Customer Service Sales

Emanuel Balaj

Address: Croydon,London, St Peters Road 7-9 flat 5 CH0 1HL

Mobile: 078********

Email: ***.*****@*****.***

Skills

* . Knowledge of auto norms ISO 6722 ISO 4141 ISO/TS 16949, ISO 14001

* . Administration, team work, punctual, dedicated, hard-worker

* . Computer knowledge ( windows xp/vista/7/ubuntu, word/ excel/

PowerPoint/

* Photoshop/light room)

* . Communication and negotiation skills

* . Dynamic person willing to continuous improvement

* . Spirit of initiative, customer orientation

* . Team spirit, stress resistant

* .Ability to summarize and take decisions under pressur

* . Photographer(digital photography), Cameraman, Producer

* . a knowledgeable use of a digital camera and a video camera

* . Versatile and adaptable; thrive on opportunity to solve problems.

* . Dependable and conscientious; accurate at detail work.

* . Special talent for identifying client's needs and presenting effective

solutions.

* . Skilled in techniques of closing a sale.

* . Readily inspire the trust and confidence of clients.

* . Successful, varied experience in buying and negotiating.

* . Ambitious, adventurous, goal and profit oriented.

* . Sincere enthusiasm and enjoyment of sales.

* . Self motivated and confident in making independent decisions.

* . Very well organized able to meet deadlines.

* . Highly inquisitive, creative and resourceful.

* . Sincerely enjoy the challenge of providing high-quality direct service

to clients

* . Goal oriented

* . Committed to excellent service and customer satisfaction.

Work Experience

Coficab Eastern Europe, Romania 12/2013 to 03/2014

Team leader Quality Technichian

Job Description: Approves in-process production by confirming

specifications; conducting visual and measurement tests; communicating

required adjustments to production supervisor.

. Approves finished products by confirming specifications; conducting

visual and measurement tests; returning products for re-

work;

. Documents inspection results by completing reports and logs; summarizing

reworkand waste; inputting data into quality database.

. Carried out inspections and solved issues related to purchased parts;

. Facilitated and wrote work instructions and procedures for Incoming

Inspection;

. Followed-up and close supplier's complains;

. Completed reports regarding incoming parts quality;

. Solved quality-related issues in the manufacturing process, take part in

the resolving of non-conformity together with other departments;

. Carried out and responsible for product audits;

. Performed quality engineering tasks involving 8D, FMEA,

. Performed monthly supplier evaluation

Coficab Eastern Europe 05/2013 to 12/2013

Quality Technician

Job Description: . Approves in-process production by confirming

specifications; conducting visual and measurement tests; communicating

required adjustments to production

supervisor.

. Approves finished products by confirming specifications; conducting

visual and

measurement tests; returning products for re-work;

Self-employed, Romania 05/2009 to present

Photographer, Cameraman

Job Description: Providing customers with Wedding photography, fashion

photography & cameraman services

FLANCO RETAIL SA, Romania 07/2011 to 04/2012

Sales advisor

Job Description: Help customers find the right Household Appliance for

theyer needs

SONY, Romania 01/2011 to 03/2011

Sales Advisor

Job Description: Promoting and selling Sony products and accesories

Bosch Comunication Center,Romania 04/2009 to 10/2010

Customer service Orange

Job Description: Answering queries and offering information, keep up-to-

date with all the latest products and promotions so you can explain it to

customers who may be interested.Resolving clients situations(problems)

Three bean coffe shop 06/2008 to 04/2009

Barista

Job Description: Preparing & serving both hot drinks (such as espresso and

other coffe type drinks), and cold alcoholic and non-alcoholic beverages,

smoothies.

Electronic Shop, Romania 07/2008 to 08/2009

It Sales Advisor

Volunteering

LIVE filming Cameraman - at Metanoia church Arad www.bisericametanoia.ro

Job description: responsible for operating a variety of technical equipment

including single and multiple portable, remote-control and electronic

cameras, cranes and mobile mountings. Other responsibilities include:

assembling and setting up equipment

LIVE Video Producer- at Metanoia church Arad

Job description: Broadcasting live footage, video mounting preparation,

installation of video equipment for conferences and other events, training

new moviemakers in the use of video equipment

Education

Alexa Popovici- high shool 2001 to 2005

English-Mathematics-Computers

Arts & Design University, 2006 to 2009

Romania

Design graphic

Certifications

Certificate of professional competence - Mathematics and Computer Science

Certified professional skills - Language skills in English

Graduation Certificate for entrepreneurial-skills

Spoken foreign languages:

English - Advanced (writing and speaking)

Italian - Medium (writing and speaking)

Spanish - Medium (writing and speaking)

Romanian -Advanced (writing and speaking)

Hobbies and Interests

Mountain climbing, biking, traveling,music, extreme,

sports,paintball,dodge ball,photography.

References

References are available on request.

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