Project Manager Management

Resume Profile

Exceptional contract Sr. Project Manager with 20-years+ diverse and cross-

functional experience in IT and accounting. Proven track record in

achieving on-time, on-budget, meeting expectations and creating high

stakeholder and executive satisfaction. Managed all aspects of project

life cycles from project definition, vendor selection, to implementation

and post production support using standard PMO methodologies. Leadership

demonstrated via managing multiple projects, large multi $M projects,

international teams, up-to 15 team members, and project management

mentoring. Brings unique focus to bottom line results.

Professional Experience

March 2013 - January 2014: Sentry Data Systems, Deerfield Beach

(Contract Sr. Project Manager/Sr. Auditor)

. Managed a medium size accounting system replacement project

(QuickBooks to Intacct) thru data migration planning. Worked

closely with CFO and Controller to document business requirements

and performed vendor research and analysis to identify system that

best meet business needs. Developed comprehensive project charter,

RFP/analysis/selection, end-to-end project plan, as-is and to-be

data flows, and all accounting processes and flow documentation,

including project budget, issues and risk log, so Finance team could

assume role for data validation and testing, reducing overall cost

of project. Defined key corporate billing processes and controls and

identified $1.5M missed billing opportunities. Develop key

requirements and controls for future integration of new accounting

system with SalesForce and a needed commission management system.

Received training to ensure HIPAA compliance.

. Utilized MS Project, Visio, SalesForce, QuickBooks, ClearSpace.

June 2012 - February 2013: Doral Bank, San Juan, Puerto Rico

(Contract Compliance Program Manager)

. Managed a large international project and 14-member team responsible

for tracking and ensuring closure of organization-wide remediation

of multiple banking regulatory high-risk audit findings

(requirements) working closely with Compliance and Internal Audit on

control identification and development. Ensured executive and

stakeholder involvement and participation. Developed and issued

weekly status reports / metrics to the President and Chief

Regulatory & Compliance Officer and issued budget to actual project

cost reports. Provided periodic in-person project scorecard

compliance updates to the Corporate Board, Federal Reserve Board,

and FDIC auditors. Achieved high executive satisfaction.

Defined and implemented standardization processes for executive policy

review, approval, and management. Defined centralized system for board and

management committee charter and documentation storage management.

Developed IT project plans for financial remediation efforts including

systems integration and reconciliation and for compliance (BSA).

Utilized MS Project, Visio, SharePoint.

September 2006 - June 2012: Tyco (ADT), Boca Raton, FL (Contract Sr.

Project Manager/Program Manager)

. Managed multiple large and medium-size, end-to-end, IT application

projects and teams, including projects for commissions, accounts

receivable dialer, new agency permitting, web, customer refunds,

technical infrastructure, and help desk outsourcing of 34K employees

in US, Puerto Rico, and Canada to Dell Systems. Developed and

managed project charters, RFP/analysis/selection, scope, budgets,

issues/risks/dependencies, schedule, status reporting,

implementation planning and execution, vendor management, and

communication and training plans. Documented as-us and to-be process

flows and ensured stakeholder participation with emphasis on

business collaboration and ownership. Lead and participated in

vendor and analysis and selection, systems implementation, and

monitoring of vendor SLAs. Managed up to 12-team members including

external developers. Initiated use and design of SharePoint as

requirements management tool. Project budgets ranges were $500K to

$1.5M with 5 small-to-medium simultaneous projects.

. Guided a PMO responsible for designing an enterprise SDLC; phase

deliverables and tollgate processes. Developed uniform project

management processes and templates; life cycle phase entry/exit

criteria; project benefits, risk, issue, change management

processes, cross-dependency management, project actual to forecast

financial analysis; ROI validation process; and total cost of

ownership. Implemented requirements management and adaption of Scrum

into ADT existing project processes. Established ITIL Roadmap.

Mentored large team of project managers.

. Established the IT business application portfolio (400+ systems),

provided analysis for the consolidation and reduction of existing

systems, and participated in very large, long term systems

conversion and reduction program. Participated in the definition

and/or implementation of IT governance, project portfolio

management, resource/demand, vendor, and release management

processes.

. Utilized MS Project, Visio, HP-PPM, SharePoint, Access, ITIL

January - August 2006: AeroTurbine Aviation Solutions, Doral, FL

(Contract Sr. Project Manager)

. Managed a successful Quantum ERP on-time implementation project with

very minimal post-production defects and usability issues after

previous internal unsuccessful attempts. Generated team (internal /

external) and business focus, developed data mapping approach;

defined an approach to ensure deliverable quality assurance; ensured

engagement of key stakeholders; and planned and implemented data

conversion rehearsals, and documented results for future audits.

Achieve high end user and senior management satisfaction.

Documented original business and IT processes, key accounting

controls, and created system implementation documentation to comply

with Sarbanes-Oxley and COBIT.

May - December 2005: MetLife Insurance, Jersey City, NJ (Contract

Program Manager)

. Directed an international virtual internal / external team

responsible for implementing a new global general ledger project

within 18 countries. Established a PMO charter and enabled

consolidated project / risk/ issue management. Developed a

consolidated IT / Finance program office and implemented executive

stakeholder communications. Mentored IT and finance teams in project

management practices.

November 2003 - November 2004: Tyco (TSP & TFS), Boca Raton, FL

(Contract Sr. IT & Network SOX Audit Manager)

. Managed multiple IT SOX international audit project teams for Tyco

International. Defined and implemented IT high risk mitigations.

Analyzed large, highly complex global security networks to identify

control deficiencies. Achieved zero findings by external auditors,

eliminating the need for allocation of funds and management time to

remediate external audit findings. Produced weekly compliance

scorecard for executive review and achieved high executive and

corporate Audit Committee satisfaction.

. Developed standardized global IT and network processes to ensure

post-audit compliance by multiple Tyco international data centers.

Developed foundation for continuous process improvement.

November 2002 - October 2003: Plato Consulting, Palm Beach, FL

(Contract Sr. Consultant)

. Completed Discovery Phase for a water management district focused on

implementing a centralized, agency-wide Content Management System.

Issued a report detailing proposed approach, prioritized

implementation schedule, identified issues, risk, and dependencies,

and related budget.

. Conducted a fact-finding mission focused on streamlining specific

Everglades refurbishment projects for a water management district.

Issued a report detailing recommendations on elimination of

unnecessary water and environmental audit sampling and testing

procedures.

March 1991-June 2002: IBM, Armonk, NY (Consultant / Program Manager /

Sr. Project Manager)

. As part of an internal IT Governance, managed new large internal

projects in the achievement of SEI/CMM Levels 4/5, including

international project team members. Established and leveraged a

SEI/CMM 4/5 mentor team of internationally known and published CMM

professionals. Defined and managed scope, budgets, earned value

reporting, and schedule, issues, and risks for all projects.

. Managed an internal enterprise-wide IT Governance and SEPG (PMO),

collaborating and establishing uniform IT project management

processes, project performance metrics, validation of process

adherence, and an infrastructure for continuous process improvement.

. Working with external clients, assessed, issued recommendations, and

guided multiple corporate clients in the achievement of project

management SEI/CMM Levels 2/3 and establishing SEPG (PMO). Developed

and provided client training on Project Management Planning,

Requirements Management, Vendor Selection, and Project Metrics.

. Prepared, presented, and negotiated full-scoped IT outsourcing

proposals up to $1B budgets with corporate executives of

transportation, utilities, and health firms. Defined function

point methodology for output pricing for IT outsourcing contracts,

working directly with industry recognized metrics expert Capers

Jones.

Technical Summary

MS Project, MS Project Server, MS Office, Visio, Access, SharePoint /

Clearspace, SalesForce, HP-PPM, Clarity-PPM, HTML, Lotus Notes, SmartSuite,

COBIT, ITIL, CMMI, HIPAA

Education

University of South Florida, BS, Accounting

Project Management Masters Certificate, George Washington University

Certifications Industry Experience

Project Manager Professional (PMP) Banking

IBM Certified Project Manager Electric Utilities

Black Belt MS Project 2003 Insurance

ITIL Foundation Level Medical / Health

Certified Public Accountant (CPA) Professional

Services

Certified Internal Auditor (CIA) Security Systems

Certified Information Systems Auditor (CISA) Technology

IBM Certified Senior Consultant Transportation

(Air, Auto, Train)

Water Management

Functional Experience

Accounting/Financial Systems

Audit and Controls - IT and Financial Systems

Banking Regulatory Controls

IT Governance

Communication Management

Vendor Management

Data Management & Migration

Help Desk Outsourcing

Budget and Cost/Benefit Validation

IT and Organizational Change Management

IT Full-Scope Outsourcing / Restructuring

Package Research & Selection

Portfolio Management (Systems and Projects)

Process Definition, Improvement, Flow, Metrics, & Implementation

Requirements and Scope Management

Scrum Program Management

Sarbanes-Oxley Act (SOX)

Systems Integration & Implementation

IT Life Cycle Methodologies

International Team Management

Annette Frisbie, PMP, CPA, CISA, CIA

8740 SW 56th Place; Cooper City, FL 33328

********@*********.*** 954-***-****

Annette Frisbie, PMP, CPA, CISA, CIA

8740 SW 56th Place; Cooper City, FL 33328

********@*********.*** 954-***-****

Annette Frisbie, PMP, CPA, CISA, CIA

8740 SW 56th Place; Cooper City, FL 33328

********@*********.*** 954-***-****

Annette Frisbie, PMP, CPA, CISA, CIA

8740 SW 56th Place; Cooper City, FL 33328

********@*********.*** 954-***-****

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