Customer Service Sales

Lorraine De Vries Seattle Wa 206-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

Excellent business and sales/marketing skills. Increased the bottom line in

improving the profit/loss of cost center. Targeted large client list,

networking and exceeded in a high volume, high pressure environment. A

team leader, able to work with both persuading and launching teams and

business customers. Competent, self-motivated professional with success in

assuming increasing levels of responsibility. Excellent communication and

organizational skills with a high aptitude for learning new systems and

concepts. Generated and persuaded a large data base of existing and return

clients.

RELEVANT SKILLS

Project Management Exceed annual /monthly sales goal

Documentation/Training System Support/Development

Analytical/Problem Solving Skills Presentation/Public Speaking

Customer Service Advanced MS Office Skills

SELECTED ACCOMPLISHMENTS

0. Accounted for cultivating referral relationships with realtors,

attorneys, financial planners, CPA, business round-table.

1. As project lead for the sales and use tax implementation, organized

workshops, gathered requirements and documented business processes.

2. Represented the accounts payable department in making business process

and system functionality decisions during a company split and several

mergers.

3. Tested and developed interfaces with rent and utility management

programs, banking, credit card and other ERP system and test in order to

meet tight deadlines. Documented issues, resolutions and processes.

4. Researched software and customized new database to enable simultaneous

use by multiple departments. Optimized use of software for recruitment,

communication, tracking and reporting of volunteer data.

5. Expanded and exceeded sales and month end goals increasing volume and

the bottom line. Volunteer and intern program by utilizing the most

efficient and cost effective recruitment and retention strategies to

ensure reliable and consistent help for all aspects of the organization.

EXPERIENCE

Mortgage Consultant

Sterling Bank Seattle Wa

2012-2014

6. Assumed all administrative and management duties including data entry,

compliance, SAFE license.

7. Assessed and analyzed the loan process and funding . Funded consistently

over 1.3 m per month

JP Morgan Chase

Seattle Wa 2009-2012

8. Developed and successfully implemented cross-selling relationships

9. Performed industry training

10. Order AUS findings, analysis of applicants financial status, including

financial statements, tax returns, credit reports, and property

evaluations

General Business System Sales Bellevue, Wa

2004-2009

A T & T

11. Provided primary functional and technical system support and upgrades.

Managed and executed RFP. Escalations and coordinated patches and

upgrades with the system administrators.

12. Supported and maintained all functions of the PeopleSoft accounts

payable module and its interfaces with purchasing and asset management.

EDUCATION

Western Washington Unversity---Bellingham, Wa Business Admin

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