Customer Service Administrative Assistant

DONNA M. PEIRSON

* ******** **.

Mystic, CT *****

860-***-**** ********@***.***

OBJECTIVE:

Seeking an Administrative position with a company that will allow me to

fully and effectively utilize my communication and organizational skills

to benefit the company.

HIGHLIGHTS OF QUALIFICATION:

. Over 20 years experience performing a variety of office duties.

. Supervisory experience, effective training techniques.

. Excellent customer service.

. Team player, able to lead or collaborate with others.

. Excellent attendance record and evaluations.

. Associates Degree

PROFESSIONAL EXPERIENCE:

Supervisor

. Effectively managed a staff of employees including scheduling,

evaluations, hiring, firing, and training.

. Managed timekeeping cards.

. Supervised a budget in excess of $80,000.00 annually.

. Authored a protocol book for reception department on procedures.

. Responsible for ordering all supplies, making all travel and meeting

arrangements, arrange teleconferences, mail distribution and

transcription.

. Compiled information for a bi-annual brochure

Customer Service

. Meet, greet and direct visitors, clients, and vendors in a friendly

manner.

. Register participants and receive fees for a variety of programs.

. Take reservations and schedule facilities for events.

. Excellent telephone and interpersonal skills to facilitate the

information process quickly and effectively.

. Taught customer service to employees to ensure customer

satisfaction.

Computer Skills

. Instructed employees on use of job specific computer system in large

hospital.

. Maintained and coordinated data entry and retrieval, registration,

admission and discharge.

. Internet research, Microsoft Word, Excel, Outlook, and Publisher,

Adobe Acrobat and Palm Desktop.

. Proficient at online shipping with UPS, FedEx, DHL, USPS-Domestic

and International.

. Editing and transcribing video

EMPLOYMENT HISTORY:

Administrative Assistant, City of Groton Parks and Recreation, Groton, CT

2008-2013

Administrative Assistant/Office Manager, Outthink, LLC, Essex, CT

2005-2007

Reception/Switchboard, Sonalysts, Inc., Waterford, CT

2000-2003

Directory Assistance Operator, SBC, New London, CT 1998-2000

Supervisor of Reception, Lawrence & Memorial Hospital, New London, CT 1977-

1998

REFERENCES:

Professional and/or personal reference provided upon request.

Contact this candidate