Customer Service Data Entry

GREG M. CARTHEW

***** ******* ***. – Victorville, CA 92392 –Home: 760-***-**** – Cell: 760-***-****

EMPLOYMENT HISTORY

DIRECTV HOME SERVICES – Oak Hills, CA July 2010 to Present

DISPATCH 1 AND DISPATCH 2 SERVICE ASSOCIATE

Manage tracking of and communication with technicians and their supervisors in order to attain estimated

times of arrival and convey information in response to customers’ requests. Provide technician support

and assistance in closing and modifying work orders, convey pertinent information to customers.

Respond to customer requests and service issues and ensure resolutions, including estimated times of

arrival, rescheduling of appointments, ensure that service issues are resolved in a timely and concise

manner.

Extensive and excellent communication and customer service to technicians, supervisors and

DIRECTV service customers.

Site designated advisor for dispatch 2 employees which entails up-training and refreshing the

knowledge base of existing employees and direct training with new employees in the duties and

tasks of dispatch 2 responsibilities.

GOLDEN OASIS CLEANING SERVICES – Columbia, TN February 2006 to July 2010

OWNER

Administered to the cleaning needs of customers’ homes on a daily basis. Performed all duties

necessary to maintaining a clean environment for full service house cleaning. Purchased and maintained

all company equipment and supplies. Organized logistics of customer schedule on a weekly basis.

Oversaw various advertising marketing and payroll duties including design, implementation and

distribution.

H & E DO IT YOURSELF CENTERS (CORPORATE) – Victorville, CA Nov. 1995 to Nov.2005

COMPUTER SYSTEMS ADMINISTRATOR

Executed daily administration of computer systems including: system integrity, purging of files, regular

shutdown and full back-up of systems, allocation of file space, excellent customer service for six store

locations and two warehouses and the corporate office. Directed troubleshooting of problems such as

printer locking, terminal failure and credit card processing issues. Managed inventory control research

and adjustment maintenance. Created and ran various management reports and completed accounts

receivable duties including daily posting of cash receipts and check deposits

Continued Page 2

Resume for Greg M. Carthew

Page 2

Printed and distributed customer statements, invoices and month-end procedures.

Extended phone customer service with company charge account customers

PREVIOUS EMPLOYMENT

BIG O TIRES – Ontario, CA April 1994 to May 1995

CUSTOMER SERVICE REPRESENTATIVE AND ORDERING CLERK

SOUTH COAST TITLE COMPANY – Garden Grove, CA April 1985 to June 1992

ESCROW CLOSER AND SUB ESCROW SPECIALIST

SKILLS

Excellent written and verbal communication and customer service skills, typing 75 w.p.m., 10-key by

touch, extensive office experience. Adaptive to unfamiliar computer systems and extensive experience in

data entry.

EDUCATION

VICTOR VALLEY COLLEGE – Victorville, CA

CIS Computer Science (2002 to 2005)

CHAVEZ INSTITUTE – Garden Grove, CA

Advance office procedural skills; data entry, word processing, typing (1984 to 1985)

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