Management Manager

Ashish Dave

**** ********** ****** ***. **** Mississauga, Ontario L5B 1N2

Tel: 905-***-****, email: *******@*****.*** (preferred)

OBJECTIVE

Career as SAP Business Objects Administrator

SUMMARY

Total 15+ years of experience in IT support industry of which currently 3+

years as Business Objects Administrator

SKILLS

Business Objects 4.x and 3.x.

Other Busines Applications Administration:

RCM (Reconciliation), ImageMark and NetQ

Application Life Cycle Management:

STAT, Serena Version Manager and Serena Mover

Subversion

Application Performance Testing:

JMeter

Methodologies:

Business System Analysis, LEAN, TQM, SDLC, Agile Methodology

Databases:

Oracle 8, 9i and 10G

Hadoop 1.0/2.0 Administration

MongoDB Administration

Operating Systems:

RedHat Entperpse Server 5.x and 6.x

Solaris 9/10

Ubuntu Server

OpenStack

PROFESSIONAL EXPERIENCE

October 2013 to Present SatCan Infotech, Brampton

Ontario

Position: Sr. Consultant

Duties: Business Objects 4.0 Administration

Project: Telecom/Banking Project

Duties:

SAP business objects administration

User administration (CMC)

- Administer and configure business objects as per change management (CMC)

- Troubleshooting reports issues, response time issues, availability and

upstream

dependencies, utilizing management console for monitoring, requesting

start and stop

servers as required from infrastructure team.

- Code Promotion using Promotion Manager

- Tested migrating reports from version 2.x to 4.x

- Coordinate with testing and production migration porcess

- Interact with stake holders for availibility of reports and reports life

cycle

- Documents all business objects data and Meta data

- Security

- Ensure compliance with Audit standards

- Coordinate with the AD team for code and universe promotion

- Vendor Management - open case with SAP for resolving higher level issues

- SLA Compliance

August 2013 to October 2013 CIBC Application Support Analyst:

Project: GlobalOne (Sun Guard Product) Business Objects Upgrade and

Administration:

Business Objects is packaged with GlobalOne application as reporting tool

by Sun Gard. This was time critical live trading environment where very

mission critical reports were generated before during and after trading

hours.

Plan and coordinate with Sun Guard for implementing upgrade of GlobalOne,

including participating in testing, process mapping, requirements

management, beta testing and Business Objects upgrade from version 2.x to

3.x (GlobalOne managed).

Vendor management

Manage consultant team upgrading GlobalOne

Planned and tested moving reports from Business Objects Version 2.0 to 3.1

Business Objects Administration:

- Prioritizing critical treading desk reports before the opening of

the Stock Market

- Monitor and trouble shoot critical reports being generated during live

trading hours

- User administration

- Managing reports life cycle

- Security

- Audit compliance

- SLA Compliance

- Coordinate with the AD team for promoting universe code etc.

February 2013 to July 2013 Groundswell Group, Calgary

Alberta

Position: Sr. Consultant

Client: AESO (Alberta Electric System Operator)

Projects: SAP Business Objects Administration

Duties:

Planned, Analyzed and implemented Business Objects reports and universe

promotion process, by coordinating with the AD team, EDW team and Business

Trouble shooting Business Objects reports issues, performance issues and

other infrastructure related issues

Coordinate with business stake holders for reports related changes and

issues in Business Objects

Ensure reports availability and coordinate start and shutdown of Business

Objects server during infrastructure changes and upgrades as per change

tickets

Support and troubleshoot feeds from TIBCO and EDW for generating Wind Power

Forecast reports

Performed Server Management Tasks, using Central Configuration Manager

(CCM) and Central Management Console (CMC)

Jboss administration on OpenStack Cloud (10%)

December 2011 to January 2013 INTRIA (CIBC),

Mississauga

Position: Contractor

Duties: Intria Command Centre - Business Objects Administrator

Intria is as subsidiary of CIBC Bank, handling currency and cheque

processing. The environment had multiple applications for currency, cheque

processing and electronic statements generation. Reporting was handled by

Business Objects, following support tasks were performed:

Troubleshoot Business Objects user and serer issues

Monitoring and Managing Business Objects security and access privileges

Assist end users with access and data issues

Perform root cause analysis and following up on action item.

Manage the promotion of SAP BI artifacts (Crystal, Web Intelligence, and

Dashboard reports) through the Development, Integration, and Production

environment.

Define and maintain SAP BI Platform groups and folders

Support and maintain the SAP BI Platform physical servers

Ensure stringent Audit and SLA compliance

August 2011 to December 2011 TD Securities, Toronto

Ontario

Position: Business System Analyst (Contractor)

System Background: RCM is used by TD Securities performing reconciliation

of cash transactions between TD Securities and other financial institutions

world wide. On the retail banking side it used for drafts issued or

presented.

Duties:

Support Reconciliation team on RCM (Fiserv product)/RCM Reports

Administrator:

RCM reports server administrator

Implementing changes as per recommendation from business users mainly

adding new accounts, absorbing fallout's, moving accounts and editing OSI,

Recon and Escalation scripts to generate necessary reports applying

business rules.

Troubleshooting external feeds issues feeding into RCM from external

sources via ebx amilbox and host jobs

Implementing projects as assigned.

RCM User administration and \

Created Back up Policy document, Incident Management document and process

flow document for RCM Audit process.

Prepare BRDs and/or Assist in preparation of BRDs.

January 24 to March 30 CIBC Bank Toronto

Position: Sr. Technical Analyst

Duties: Unix Support

Following tasks were performed:

Attending to alerts, taking corrective action for seamless functioning of

Unix infrastructure, databases and applications

Vendor Management and SLA tracking

Auctioning IMAC requests, change tickets

Creating Incidents and managing the life cycle of incidents.

Participating in Bridges as and when required

Special projects

June 2010 to January 15, 2011 Keane Systems, Halifax

Nova Scotia

Client: Morgan Stanley

Position: Business System Analyst

Job Description:

Morgan Stanley was developing an application in Enterprise Intelligence.

The goal was to optimize IT resource utilization, leveraging technologies

like data warehousing and capability of NetIQ . Following tasks were

performed as a Business Analyst:

Work on all aspects of Project Life Cycle including: Project

Definition/Direction, Requirements Gathering, Analysis, Implementation and

Document Preparation

Work with the AD teams in near shore and off shore locations through out

the entire application life cycle

Use of Agile Model

Develop Functional Specifications, Process flows, Use cases and other SDLC

components

Responsible for managing relationships with the stakeholders, senior

management and project managers

Communicating regular updates to stakeholders and project focal senior

management on the achievement of milestones, deviations and other special

requests

January 2008 to May 2009 Kelly Services

Client: IBM

Project: Franklin Templeton

Position: Source Code Migration Business Analyst (Contractor):

Analysis and Operational Functions:

Directly responsible and answerable to IBM Management and that of the

client, Franklin Tempelton's senior management. Perform need analysis and

requirement gathering for tasks related to the Source Code Migration Team.

Analyzed, designed and suggest changes of existing processes to the team

as well as to the Management, to accommodate changes in business needs or

to accommodate special business requirements.

Worked with the testing team to ensure appropriate testing methodologies

are followed. Also assisted in preparing Pilot Plan.

Performed Root Cause Analysis in the event of performance deviation,

failure or to handle some exception.

Performed research on JAD (Joint Application Design/Development), for

future implementation within the environment. Assisted in ITIL

methodologies implementation.

Maintained and extracted performance statistics as a part of corporate

Business Intelligence and perform Knowledge Management tasks.

Coordinate with teams in Canada, United States and off shore teams for

performing critical migrations such as monthly releases and migration of

large number of files, requiring special migration window and tasks.

Participate in meetings with the client senior management to update

ongoing tasks, special projects and out of the ordinary situations.

Conduct Source Code Migration team meetings.

Manage migration windows.

Ensure that all pre-migration requirements are completed. Also ensure post

migration tasks are completed including updating of incident management

system as per the task performed.

And that all exceptions and errors are properly documented in the incident

management system and on appropriate location and per process.

Update client databases as per process.

Ensure that all tasks are preformed as per the SLA with the client, and

ensure that all migration windows are exactly implemented as per the start

and end time of the migration window.

QUALIFICATIONS

MBA, Morgan State University, Baltimore, Maryland USA 1992

Master of Commerce, M. S. University of Baroda, Vadodara, India 1989

Bachelors of Commerce, M. S. University of Baroda, Vadodara, India 1987

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