Sales Customer Service

EINAR SOTO

*** ***** ***** ***

Liliburn GA *****

Phone: 678-***-****

Email: *****.****@*******.***

Seeking Position as

Motivated Professional seeking a General Sales & Marketing Management position

Promoting Goodwill and Customer Retention

Customer-Service Expert/Sales & Business-Development Support

Organizational leadership/Relationship Building

Bilingual-English & Spanish

Experience in multiple industries. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service. Excellent Leadership skills, great service to internal and external customers. Ability to analyze, resolve problems utilizing systematic problem solving process and good decision making skills.

Core Strengths

Time management-deadline sensitive Opening new accounts (All Markets)

Communication skills: verbal and written Ability to analyze, resolve problems

Employee training and mentoring Communicate ideas that influence other

Computer Skills: Windows, Word, Lotus Notes, Alpha Numeric and Internet proficiency

Professional Experience

Tmx-Finance 2011 to Present

General Manager Title Max & Equity Auto Loan

• Manage all store operations to ensure that sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operations procedures and all applicable laws.

• Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses. Business-to-Business mktg.

• Coach, lead and develop all team members for the store to maximize their performance potential delegate and supervise the work of all store employees.

• Interview and hire qualified candidates for position openings as well as train and retain current staff on company policies and operational procedures.

Gwinnett County School 2007 to 2010

Discipline Coordinator/ Administrative Assistant

• Handling high volume of calls and managing discipline issues

• Provided information to teachers and parents to implement remedial and developmental strategies

• Provided guidelines to the students with their discipline issues

• Help to solve the needs of the students based on input from parents, students and teachers

UNITED CHAPLAINS INTERNATIONAL MINISTRIESINC 2007 to 2010

Voluntary mentor and counselor private Incorporate Organization

• Communicate with adults to understand their problems and guide them through solution

• Guide students and parents in decisions in their college course and career path after high school

• Confident and poised in interactions with individual at all levels

• Trustworthy, ethical and discrete

Precision Sales America 2003 to 2007

General Sales Marketing Manager

• Monitor, track and evaluate sales data to ensure satisfaction of sales objectives

• Rotate merchandise and check out on dated products. B to B Sales

• Reset store to “planer-gram” (planner) regarding product placement

• Trained field personnel in all areas of product inventory, client relations, and business ethics. Business to Business sales

BP Amoco Store manager 1998 to 2003

• Assisted in maintaining full responsibility for 3 stores, which encompassed sales management, revenue growth, staff supervision, P&L

• Responsible for daily monetary account, schedule and organize daily tasks for employees. Organize daily tasks for employees

• Recruited, trained, supported sales and operations personnel

• Provide and require excellent customer service from all employees

Education

• Boricua College, Brooklyn, New York Associates Degree: Liberal Arts, 1998

• Ashford University, Clinton IOWA

• Bachelor of Arts & Science, Organizational Management

• Masters of Arts, Administration Leadership, (Completion-December 2013)

• Graduated Magna Cum Laude with a GPA of 3.75 on a 4.0 scale

• Golden Key International Honor Society

• GILA Certified Aug 2011

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