Project Management

George S Chambers

**** ****** ******* ***** **** O Lakes, FL 34637

Home: 813-***-**** Email: ********@*****.*** Mobile: 813-***-****

SUMMARY

Information Technology leader with international background and proven ability to implement and

support an enterprise by enabling growth, productivity, profitability, cost savings, marketplace

competence, and improved customer relationships. Diverse industry experience includes

commercial and residential collections, computer services, hardware, software, retail, distribution,

transportation and consulting. Key Strengths include:

Exhibiting leadership by developing productive, cohesive, and customer-focused teams

Successful account management while cultivating client relationships, preparing and

negotiating contracts, coordinating vendors, and supervising cross-functional project

teams

Developing and implementing business processes to establish IT outsourcing

EXPERIENCE

Hunter Warfield, Tampa, FL November 2009 - present

Vice President of Information Technology

• Hired to improve the business process and implement applications and systems to

position the company for growth from an organic and acquisition standpoint, and to

support that business direction

• Stabilized the system platforms in a disaster recovery facility to ensure the stability of the

system environment

• Implemented an IT ticket system to help track problems that were occurring in the

environment, targeting problem areas that were causing the highest level of time and

revenue to the company

• Created a project review process to identify areas of highest impact to improve the

business and minimize the unnecessary change to the applications

• Proposed, built and presented to the management team an architecture for the current

process to replace the existing legacy system with four new state of art applications that

provided service to each business area

• Upon completion of the implementation of GP, moved the data center to a virtual

environment to expand our resources quickly, if needed

• Completed second and third phases of our CRM to expand out to clients; building a

webpage to provide services,

• Purchased and converted a new collection system with the CRM

• Assisted with the incorporation of an acquisition into our environment

Southern Crafted Homes, Tampa, FL September 2005 – June 2009

Director, Management Information System

• Provided company leadership by working with business process owners to develop

information systems to support the corporate direction

• Identified opportunities where information systems could improve overall business

productivity, revenue growth, cost reduction and quality improvement

• Managed the hardware, software, applications, data, security, support services and

network required to support the business

• Provided users support by implementing training classes and utilizing call center support

processes

• Used project management disciplines to maintain a high level of project implementation

• Provided direction to management on information systems strategy to support business

direction

International Business Machines (IBM), Armonk, NY December 1973 –

Dec 2003

Project Executive

• Created and implemented new business models to manage IT outsourcing and the IBM

publications business by streamlining business performance

• Realized $137 million cost savings for the Publications business through development of

electronic documentation, automation of the publishing system, improving turnaround

time and automated warehousing

• Implemented retail service models to manage application development, testing,

implementation, point-of-sale deployment and software support, call center support,

hardware distribution, and on site maintenance

• Provided consulting services internationally in Asia, Europe and Australia

• Worked in all environments in Large Mainframe, AS400, Digital, Small Server;

• Directed all technical and administrative business operations, managed 350+ personnel

• Responsible for delivery of business solutions as defined in contractual terms and

profit/loss of the operation

• Successfully provided project management for contracts representing up to $60 million in

annual income while achieving and maintaining a 93% customer satisfaction rating

• Implemented application migration projects for clients in numerous industries, including

point-of-sale, finance, warehousing, merchandising, purchasing, polling, pharmacy, fast

food, grocery, human resources, time scheduling, accounting, and transportation systems

• Managed difficult projects to restore customer satisfaction, budget parameters, delivery

deadlines and quality standards

• Maintained a fast path career growth holding positions as programmer, data base

designer, systems architecture, business development, project management, and

business management

• Managed call center operations, using multiple tools to successfully processing over

90,000 calls per month

• Developed Project Executive training for IT outsourced contracts

Previous Employment

US Navy

Personnelman

EDUCATION

BS – Business Administration

Elizabethtown College, Elizabethtown, NJ

SKILLS

Microsoft Dynamics CRM and Great Plains, Microsoft Office (Outlook, PowerPoint, Excel, Word),

Windows XP, Lotus Suite, Microsoft Project, Microsoft Visio, Crystal Reports, DB2, SQL,

Dynamics CRM and GL, Google Analytics, HTML, CMS, VOIP, Columbia Ultimate Collection

System, CRS Collection System, Sales Simplicity, Builder 360, Infopath, OAISYS, Sysaid

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