Crystal L. Stachowski

*** ******* **. *******, ** 14207 716-***-**** acdl9l@r.postjobfree.com

OBJECTIVE: To obtain a challenging position requiring strong sales, managerial and organization skills with a firm where advancement and compensation are based on personal performance.

SUMMARY: High motivated, goal-driven, and dedicated professional, with diverse experience in sales, operations, and management. Possess proven expertise in managing business operations while ensuring productivity improvement, cost reduction, and client base expansion. Effectively utilize tactical planning, prioritizing, and goal-setting skills in creating effective strategies to generate bottom-line results.

EDUCATION & PROFESSIONAL DEVELOPMENT

Canisius College Buffalo NY

Communication Studies

Core Competences:

Strategic Planning

Project Leadership

Client Relations

Market Analysis

Budget & Cost Control

Sales & Business Management

PROFESSIONAL EXPERIENCE

Residence Inn by Marriott, Williamsville, NY 04/2011 – Present

Guest Services Manager

• Manage and supervise Front Desk staff and Food and Beverage Attendants: hiring, terminating, performance evaluations, training, and development.

• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

• Schedule staff according to labor standards and forecasted occupancy while delivering exceptional guest service and financial profitability.

• Manage administrative projects and ensure adherence to established Marriott Standards.

• Liaison between the hotel vendors and the hotel.

• Receive departmental related guest complaints through guest satisfaction surveys and verbal communication to ensure corrective action is taken.

• Maintains financial department budget and capital expenditure plans in ordinance with staffing levels within hotel guidelines.

Adams Mark Buffalo (Vision Hotels, Inc.), Niagara, Buffalo, NY 07/2010 - 04/2011

Reservations & Revenue Manager

• Responsible for maximizing the room revenue on a daily, monthly and annual basis in a 486 room property.

• Assisted the sales and marketing departments with ideas on how to position the property during lower occupancy periods that the hotel might be facing.

• Created ideas on how to acquire groups and individual travelers to come to the hotel by setting special packages and getaways through third party extranets and property management system, MSI.

• Familiarized myself with the market and competitor rates; strategize the drive of business towards our property rather than to others.

• Head of Reservations Department and PBX as well as oversaw the Front Office, which involved hiring, training and disciplining all departments while maintaining guest service and satisfaction.

Marriott Suites on Sand Key (Winegardner & Hammons, Inc.) 07/2007 – 07/2010

Clearwater Beach, FL

At Your Service

• Managed daily operations of a full service, 3 Diamond, Category 5, 220 room property.

• Served as Manger on Duty, in charge of problem resolutions concerning guest services, account management, reservations, billing discrepancies, payment authorizations and employee issues.

• Interfaced with General Manager, AGMs, Food & Beverage, Accounting, Housekeeping and Maintenance Departments to ensure open lines of communications and problem resolution

• Recruited, hired, trained and managed Front Desk, Concierge, Transportation, PBX and Reservation staff.

• Implemented daily operational procedures to ensure guest satisfaction.

• Ensured security protocols were followed for hotel accounting, credit control, cash transactions and guest safety.

• Responsible for tasks of restoration and clean up for the Maintenance department before inspections.

• Set Guest Satisfactory Survey Tasks, Goals and Week End report.

All That Glitters, Cheektowaga, NY 10/2003 - 07/2007

Family Business - Sales

• Oversaw all operations for high-end retail sales, vendor orders, displays pieces and repairs processed.

• Negotiated client contracts to ensure proper costing to maximize revenue as well as sales growth.

• Clientele management and complaint handling and resolution.

• Expanded customer base by providing excellent customer service, locating and developing profitable niche markets.

• Managed new business development, service expansion and account profitability for clientele.

• Directed and marketed mail campaigns, advertising schedules and sales budgets.

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