Dayla Fuentes-Morales # * - **** Longmoor Drive

Burlington ON L7L 1X2

905-***-****-

Career Goal: To Attain An Entry Level Marketing And Sale Representative

Position

Highlights of Qualifications

. Experience with customer service and interacting and providing service

for a wide variety of clientele

. Capable of multi-tasking, lending to a team effort to meet goals

. Creative thinker with a strong visual sense, which can be applied to

merchandising

. Organized and plan day, establish priorities to successfully complete

work

. Experience in both critical and creative writing on an ongoing basis

. Fluent in both English and Spanish

Technical Skills

Approximately 61 Wpm Advanced Microsoft Word

Pages for Mac Scrivener for Mac

Research Facebook/Twitter

Blogging Book Promoter

Education

Honours Bachelor of Arts in English and Creative Writing 2008 - 2012

York University, Toronto ON

Additional Experience

Customer Service 2005-2013

Tim Horton's, Burlington ON,

Consistently provide quality service to customers in a fast-paced,

demanding environment

Contributed to the overall efficiency of the store by assisting co-workers

and developing a true team spirit

Effectively manage time, quickly complete tasks and duties ensuring that

store is always ready for the next influx of customers

Listen and respond appropriately to customers' questions and concerns with

respect to their orders; clearly communicate information to both external

and internal clients reducing misunderstanding or mix ups with orders

Dayla Fuentes-Morales

pg. 2

Customer Experience Representative

2013- current

Indigo Books & Music Inc., Burlington ON,

Knowledgeable of the products offered by Indigo

Work well under pressure during busy times in the store

Listen patiently for the customer to explain how s/he can be assisted

Quickly adapt to different situations that may arise in the workplace

Recommend items that meet the customer's needs and helps increase the sales

of the store

Work well with a team

Follow directive set by management in order to meet daily goal

References Available upon Request

Contact this candidate