Customer Service Sales
Resume:
Dayla Fuentes-Morales # * - **** Longmoor Drive
Burlington ON L7L 1X2
Career Goal: To Attain An Entry Level Marketing And Sale Representative
Position
Highlights of Qualifications
. Experience with customer service and interacting and providing service
for a wide variety of clientele
. Capable of multi-tasking, lending to a team effort to meet goals
. Creative thinker with a strong visual sense, which can be applied to
merchandising
. Organized and plan day, establish priorities to successfully complete
work
. Experience in both critical and creative writing on an ongoing basis
. Fluent in both English and Spanish
Technical Skills
Approximately 61 Wpm Advanced Microsoft Word
Pages for Mac Scrivener for Mac
Research Facebook/Twitter
Blogging Book Promoter
Education
Honours Bachelor of Arts in English and Creative Writing 2008 - 2012
York University, Toronto ON
Additional Experience
Customer Service 2005-2013
Tim Horton's, Burlington ON,
Consistently provide quality service to customers in a fast-paced,
demanding environment
Contributed to the overall efficiency of the store by assisting co-workers
and developing a true team spirit
Effectively manage time, quickly complete tasks and duties ensuring that
store is always ready for the next influx of customers
Listen and respond appropriately to customers' questions and concerns with
respect to their orders; clearly communicate information to both external
and internal clients reducing misunderstanding or mix ups with orders
Dayla Fuentes-Morales
pg. 2
Customer Experience Representative
2013- current
Indigo Books & Music Inc., Burlington ON,
Knowledgeable of the products offered by Indigo
Work well under pressure during busy times in the store
Listen patiently for the customer to explain how s/he can be assisted
Quickly adapt to different situations that may arise in the workplace
Recommend items that meet the customer's needs and helps increase the sales
of the store
Work well with a team
Follow directive set by management in order to meet daily goal
References Available upon Request
Contact this candidate