Manager Quality Assurance
Resume:
Matthew G.J. Parker
Murfreesboro, TN 37128
C: 910-***-****
*******.*.******@*******.***
CAREER OBJECTIVE:
Secure a position as a Network Engineer or Network Analyst for Cisco LAN/WAN, Service Provider and
telecommunications support.
EDUCATION:
ITIL Foundations Certification, PeopleCert.org 2014
Senior Leaders Course, Fort Gordon, GA 2009
Associates Degree in Business Management, with emphases in Information Technology
American Intercontinental University Online, Schaumburg, IL 2008-2009.
Global Knowledge LLC., ICND1 2008
Signal Systems Specialist Course, Fort Gordon, GA 2007
Network Switching Systems Operator-Maintainer, Fort Gordon, GA 2002
Advanced Leaders Course, Redstone Arsenal, AL 2001
Jumpmaster Course, Fort Bragg, NC 2000
Primary Leadership Development Course, Fort Campbell, KY 1998
Army SkillPort 2007-2013
A+, Network+, CCNA 640-822, Wide Network Security Fundamentals
Microsoft Server 2003, ITIL Foundations
EMPLOYMENT HISTORY:
October 2013 Dell Services Federal Government, Nashville, TN
to Present Network Support Senior Analyst
• Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting,
and resolving network problems.
• Provide a single point of interface to internal and external clients on issues pertaining to MPLS, Internet,
VoIP, and other Managed Services.
• Provide Technical support for Telecom transport services T1, DS3, Fiber, and Ethernet facilities.
• Administer existing network and systems., monitor NMS for faults and alerts, as well as
enhancement/refinement of NMS to provide more insight into troubleshooting and resolving production
issues.
• Own and manage NOC incidents from inception through resolution, Document all network-related
activities in ticketing system (ServiceNow), ensure SLA’s are met for the systems and NOC, and escalate
incidents to Tier II NOC Engineers as needed.
• Perform technical analysis of hardware, and network systems, systems integration for LAN/WAN
communications, network nodes, switches, and various transmission systems.
November 2009 U.S. Army, Fort Carson, CO (with duty in Afghanistan)
to October 2013 Battalion Communications Chief (IT Manager/ Local Support Lead)
• Plan, install, configure LAN/WAN equipment for main office and all remote locations.
• Propose courses of action to change management authority and implemented all approved changes, new
installations and decommissioning of retired services.
• Manage Tier I/II IT Help Desk.to interact with end-users on solving problems that occur with their PC,
VoIP (CUCM), LAN, network services, and printers including troubleshooting the problem and
determining appropriate course of action to resolve the problem.
• Plan, install, maintain tactical radio (HF, VHF, UHF, satellite, LOS) networks for all command centers
and mobile platforms in organization..
• Provide onsite & over-the-phone IT support to Main Office and all remote locations.
• Develop and supervise communications training for United States Army, Afghan National Army, and
National Police communications teams.
• Train, manage and lead a team from 17 to 35 employees.
• Own asset management program for all computers, printers, phones, encryption devices, transmission
and network equipment.
• Assigned duties include; Foreign Contract Pay Agent, Sexual Harassment/Assault Response and
Prevention program manager.
July 2007 U.S. Army, Fort Bragg, NC
to October 2009 Forward Signal Support Supervisor (IT Local Support)
• Develop and provide training for telecommunications systems including LAN, routers, portable satellite
transceivers, VOIP, and data transfer devices. Plan and integrate the installation, operation and maintenance
of communications systems including radio, wire, cable, and automated systems.
• Manage Tactical Radio Communication (HF, VHF and UHF capabilities).
• Provide onsite IT support to main office and over-the-phone support for five overseas offices
• Assist in staff supervision of information services, maintenance programs, and communications orders
and reports.
• Own asset management program for all computers, printers, phones, encryption devices and network
equipment.
• Additional duties include; Public Affairs Officer, Drivers Training program manager, Airborne
Operations program manager.
December 2002 U.S. Army, Wiesbaden, GE (with duty in Iraq)
to June 2007 Network Switching Site Supervisor and Commanding General Communication
Manager
• Supervise, and perform as senior team member, in the installation, operation, employment, and direct
support systems maintenance of large and small electronic switches and associated equipment.
• Performs and assists subordinate operators in the conduct of switching and communication security
operations, Combat Net Radio Interface procedures, and associated computer related technical tasks.
• Interpret BIT/BITE and error codes to correct system faults, perform strapping, supervises preventive
maintenance checks and services on communication security devices and power generators.
• Install and provide PC and network hardware support, printers, Enterprise Blackberry and secure VoIP.
• Design and maintain travel communications packages that included secure VOIP, cellular, PSTN
systems, and secure data network access for travel throughout Europe and Southwest Asia.
• Provide training and assist telecommuters with connecting remotely and accessing secure network
resources.
• Additional duties include; executive and personal assistant, driver, and security for the CEO throughout
the assignment.
October 1993 U.S. Army, Fort Bragg, NC(with duty in Panama)
to November 2002 Ammunition Supply Sergeant
• Conduct inspections and tests to determine serviceability of conventional and non-nuclear special
ammunition, ammunition components and related package materials.
• Prepare complex ammunition malfunction reports. Ensures ammunition quality assurance/quality
control procedures are followed.
• Supervise junior Soldiers and provides technical guidance to the Soldiers in the accomplishment of their
duties.
• Assists in the preparation of transportation of ammunition, ammunition components and explosives.
• Perform ammunition supply stock control and accounting duties using both automated and manual
procedures..
• Assist in receipt, storage, issue, maintenance, modification, destruction and demilitarization of
explosive items.
• Additional duties include; Equipment Calibrations program manager, Equal Opportunity advisor,
Training Manager.
AWARDS AND HONORS:
• Bronze Order of Mercury 2012
• Bronze Star Medal 2011
• Meritorious Service Medal (2) 2009, 2013
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