Manager Customer Service

Todd Clifford

Management Professional

**********@*****.***

Summary

Currently seeking a role that will fully (and profitably) utilize my unique background, training, and abilities. I

consider myself a seasoned General Manger in addition with a background in corporate training. I have over 20

years experience in not only the Restaurant industry but compiled with several years in the Banking industry. I

feel that my skills have never been stronger and I am fully prepared to accept new challenges.

Experience

Fresh Foods Manager at Harris Teeter

April 2013 - Present (1 year 1 month)

Oversee a staff of over 20 employees. Manage a department that includes: a Boars Head exclusive deli

counter, a chef case that contains food prepared by culinary trained chefs, a sub bar, a gourmet cheese

department, a pizza kiosk, a gourmet fresh bread kiosk, a hot bar, and several other specialty items.

Management functions include but certainly not limited to: scheduling, ordering, interviewing, hiring,

orientations, onboarding, training, coaching, counseling, mentoring, inventory, month end reconciling,

customer service, quality control, product awareness, ensuring the highest standards in quality and

cleanliness, and keeping all facets of department within code to achieve high marks for health inspections and

specialty audits performed by a private entity.

1 recommendation available upon request

General Manager at Caribou Coffee

2010 - April 2013 (3 years)

Full accountability of all coffeehouse functions. Complete PNL accountability While employed at Caribou I

experienced upward mobility in terms of being given assignments in higher volume stores. In 2012 I took

over a store that finished in 2011 over $75,000 in arears and then finished 2012 over $80,000 in the positive,

through increasining traffic and average check dollar amount. I scored second on PNL Benchmark for 2012

out of 10 stores in Charlotte. My tenure was ended due to Caribou closing 7 out of 10 stores in Charlotte and

80 stores Nationwide.

General Manager at Salsarita's Fresh Cantina

April 2005 - January 2010 (4 years 10 months)

Full Restaurant Accountability. While employed with Salsarita's I was accountable for 3 different locations as

a Multi Unit Manager. I trained in excess of of over 50 franchisees. I ran our Flagship store while conducting

my franchisee training. I was a member of our Product and Development Comittee. My last assignment was

as a Managing Partner where I took over the operations of the Ballantyne location during which time I was

able to turn an unprofitable store in to turning a profit again. When the compamy was sold and some stores

were closed I left to accept a better position.

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Effectively completed Crestcom sponsored The Bullet Proof Manager; courses to include: Managing the

Velocity Factor, Productive and Unproductive Games Managers Play, The Attitude and Altidude Connection,

Managing the Challenge of Change, Eight Keys to Develop Leadership, How to Create a Customer Service

Environment, The Quest for Excellence, How to Survive and Thrive Under Stress, How to See Your

Company Through Your Customers Eyes, Building a Personal Success Foundation, How to Manage Diverse

Personalities, How to Deal With Difficult Customers, How to Deal With Workplace Mistakes, Are You

Managing Yourself, Labor Management, Financial Workshop, Effective Interviewing Workshop.

These Courses were Faciliitated by Award Winning Speakers and Authors such as: Zig Ziglar, Dr. Jim

Henning, Jim Cathcart, Patricia Fripp, Dr. John Tickell, Lisa Ford, Tom Hopkins, Bob Johnson, as well as

Corporate Executives professionally trained to faciliate such workshops.

General Manage at Arby's Restaurant Group, Inc.

July 2000 - April 2005 (4 years 10 months)

Full Restaurant Accountability. While employed with Arby's I assited with 4 Grand Openings and the training

in excess of 30 employees and a minimal of either 4 Assistant Managers and or Shift Supervisors per store. In

my last assignment I was able to increase sales in our Belmont location from $700,000 to over $850,000 per

annum, while decresing labor and food cost and increasing customer traffic. I left Arby's to accept a better

position, primarily to step in to a role as a trainer with Salsarita's.

Personal Banker at Repuclic Bank

April 1999 - July 2000 (1 year 4 months)

While employed with Republic Bank my general resoonsabilities included: Account set up and maintenance,.

Types of accounts included; Checking and Savings, Money Markets, Certificates of Deposits, Home Loans,

Home Equity Lines of Credit, Secured and Un-Secured Loans. I arranged and facilitated Sales Presentations.

I left to Re-Locate to Charlotte, NC.

Branch Manager at World Savings and Loan FSB

March 1998 - April 1999 (1 year 2 months)

Branch Manager. While employed with World Savings I completed my Branch Managemet training in 11

months while this curriculum was designed to be an 18 month program. My duties included Full Branch

Operations as well as Account set up and maintenance. Accounts to include: Savings, Checking, Money

Markets and Passport Certificate of Deposit Accounts. I worked in conjuction with William R Hough our

partner that handled our Investment Banking side. I resigned from my position to accept my position with

Republic Bank to further my banking career by switching from a strictly Savings and Loan to a full

Commercial Banking Operation.

Certifications

Crestcom Bullet Proof Manager

Harris Teeter April 2013

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Courses

General Manager

Caribou Coffee

Franklin Covey Leadership

Skills & Expertise

Office 2010

Microsoft Excel

Hospitality Management

Customer Service

Investment Banking

Banking

Payroll

Schedules

Inventory Management

Order Management

Month End Close

Interviews

Hiring

New Hire Orientations

Corporate Training

Budgets

Labor Management

Great Motivator

Budgeting

Operations Management

Team Leadership

Accounts Payable

Accounts Receivable

Internet

Time Management

Public Relations

PNL

Persuasive Speaker

Motivational Speaking

Situational Leadership

Management

Income Statement

Restaurants

Food & Beverage

Multi-unit

Restaurant Management

Employee Training

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P&L Management

Recruiting

Food Service

Leadership

Team Building

Employee Relations

Process Scheduler

Hospitality

Culinary Skills

Sales

Customer Satisfaction

Onboarding

Retail

Education

Frankiln Covey Leadership Foundations

Certificate, Business Administration, Management and Operations, 2011 - 2011

Project Management Insitute

Certificate, Business Administration, Management and Operations, 2007 - 2008

Executive Management Curriculum of World Savings

Executive Management, Banking and Financial Support Services, 1998 - 1999

Broward Community College

Associate's degree, Liberal Arts and Sciences/Liberal Studies, 1990 - 1993

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Todd Clifford

Management Professional

**********@*****.***

1 person has recommended Todd

"Todd is a hard worker, depedable, honest and respect by his peers. He has a can do attitude and performs at a

high level. Todd always gives his best and would be an asset to any organization."

Mitchell Gratton, Vice President/Branch manager, Fidelity Federal Bank & Trust, managed Todd at

Harris Teeter

Contact Todd on LinkedIn

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Contact this candidate