Customer Service Administrative Assistant

Veronica Garza-Morgenroth

***** ****** **., *** *******, Texas, 78223

Cell: 214-***-****

****************@*****.***

EXPERIENCED ADMINISTRATIVE COORDINATOR

with Human Resources, Customer Service, and Front Office experience

Summary of Qualifications

* Over 10 years experience in administrative, scheduling, and office

work; Professional Executive Administrative Assistant and Customer

Service Representative & bilingual in Spanish & English

* Assisting Department Managers in various supporting roles

* Dependable hard working person, excellent communication, presentation,

and customer service skills

* Preparing and Coordinating of various types of meetings and trainings

for internal employees

* Background includes HR Software's such as PeopleSoft and ComputerEase

* Seasonal senior level administrative assistant with ability to spill

over to Office Manager responsibilities

* Outstanding personality and professional manner with state-of -the-art

technical skills (Microsoft Office, Microsoft Outlook, Lotus,

Peachtree, Temps-plus)

* Articulate, interaction with top management, detail oriented, with A/P

skill set

* An outgoing, organized person who associates well with people from

diverse backgrounds

* Ability to train new hires/staff in Office Duties and general office

procedures

* Capable leader, dependable, managing conflict, multi-tasking, and

travel arrangements

Employment Experience

Family Dollar San Antonio, Texas 12/2013- 2/2014

Temporary Administrative Assistant to RVP

* Report to the Region Vice President

* Handle incoming calls of customer complaints

* Update weekly and monthly reports

* keeping track of Inventory dates and requesting date changes

* making travel arrangements

* taking care of expense reports for RVP

* Creating spreadsheets as requested by RVP

* Keeping open relations with District Managers on Issues and customer

complaints

* Setting up conference calls for RVP

* Ordering supplies

* General Office duties

Limitless People/Airborne Wireless McKinney, Texas 05/2013- 7/2013

Military Staffing Specialist

* Receive job request

* Searching company website for candidates

* Identifying, contacting and prepping candidates

* Submitting candidates to parent company

* Touching base with all contracts

* Updating candidate tracker

* Keeping in touch with JCEP(Job Connection Education Program) on new

Job Fairs and all Military personal returning back form deployment

* Emailing all open job request to JCEP to help with matching Candidates

* Counseling candidates when needed

* Attending client meetings

Randstad-Diebold, Coppell, Texas 10/2012-4/2013

Tracker

* Calling Technicians and Sub-Contractor to check on their ETA to the

sites

* Tracking job progress thru out the day both on East Coast and Central

US

* Send out reports at specific times of the day along with End Of The

Day Report

* Assisting Project Coordinator with generating calls

* Updating the Project Manager on issues with projects and tech support

* Assisting the Order Specialist with updating the IMAP program with all

notes on the project and issues that occurred with techs and

subcontractor during completion

* Creating tracking reports

* Attend weekly conference calls

* Manage deliverable spreadsheets

Staff-Right Inc., McKinney, Texas 05/2012-9/2012

Client Service Specialist

* Search resumes on CareerBuilder

* Schedule, interview and hire candidates to be placed at jobs

* Keeping in contact with client to see what their needs are.

* Calculating timecards for payroll

* Updating candidate tracker

* Entering candidate in database

* Supporting branch manager while out of the office

* Counseling candidates when needed

* Delivering paychecks to client sites

* General office skills

Allen Americans Professional Hockey, Allen, Texas 09/2010-2/2012 (FT/PT)

Administrative Support to Sales/ Store Manager

* Creates spreadsheets

* Assists with mailings

* Assists in ticket office with Will Call ticket

* Assists with post game events

* General office skills

* Open and close store on a daily bases

* Ordering merchandize for team store

* Creating pricing for merchandize

* Keeping open line of communications with vendors

* Creating sales for game day and special events

* Cash handling

Allen Event Center, Allen, Texas 10/2009-02/2011 (part-time)

Security Supervisor/ Security

* Scheduling 24 hr security staff

* Interviewing potential candidates

* Hiring and training new staff

* Creating producers

* Calculating timesheets and turning into payroll

* Monitoring security camera and making sure building is secure

* On call for staff

* Cover shifts at a moment's notice

* Worked closely with the fire department and police department

* Worked closely with Director of Operations

Pizza Hut Park, Frisco, Texas 03/2009-present (part-time)

Event Security Staff

* Securing the area which I was assigned during an event

* checking bags of patrons coming into the park

* helping out in control room when needed

* Working crowd control

Dataworkforce, Frisco, Texas 08/2008-01/2009

Sales Support

* Coordinated travel arrangement for contract employees

* Beginner's knowledge of Colleague software (database for contractor)

* Posted jobs in Colleague software to match potential candidates for a

specific position

* Communicated with contractors on a regular bases thru Blackberry

* Prepared timesheets and expense reports for HR and Accounting; also,

prepared weekly status reports for upper management

* Follow up on contractors' paperwork related to the contracted

employees via emails and phone

* Verified personal information on contract employees (W-2's & 1099's)

* Coordinated "open enrollment for benefits"

* Supported VP and recruiters

* General office skills

Spherion Staffing Services, Dallas, Texas 03/2008-08/2008

Contract College Recruiting Coordinator for JC Penney

* Contact potential candidates from resumes collected by recruiters at

various college job fairs and setting appointments for phone

interviews

* Extensive knowledge of PeopleSoft and sourcing for new candidates

* General office skills (sorting mail, assist in completing new hire

paperwork, maintain spreadsheet and reports; and prepare

correspondence for declined and potential candidates)

* Research future job fair postings

Cook Concrete, Excavation & Utilities, Frisco, Texas 11/2006-02/2008

HR Recruiter/HR Coordinator

* Coordinate with TWC for potential candidates

* Process new hire packet into ComputerEase and coordinate new hire

orientation

* Update as required the new hire tracking spreadsheet and all employee

paperwork

* Develop open relation with field employee

> Employment verification Enter payroll; process payroll

as needed

> Enter employee termination Coordinated OSHA regulations with

field employees

> Update and report procedures of the HR department

> Order and issued equipments(phones/radios thru Nextel, hard hats,

vest, and goggles)

* General office skills

Education

North Lake College Continuing Education Program, Irving, Texas

Power Point Level I - certification 2005

Excel Level I -certification 2002

National Education Center, San Antonio, Texas

Business Operations - Diploma 1992

San Antonio College, San Antonio, Texas

Basic Courses taken in preparation for an Associate's Degree.

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