Customer Service Administrative Assistant

Malissa Collins

*** ****** ****** ***.*

Bellevue, KY 41073

(859) 628- 4406

**************@*****.***

OBJECTIVE: To seek a career in a growth-oriented organization, which will

allow the opportunity to further utilize current skills and

acquire new abilities.

EDUCATION: Associates Degree - Business Administrative Technology

Daymar College, Newport KY 41071

GPA 3.5 out of a 4.0 scale

Skills

Customer Services

Hospitality Expert

Group Leader

Motivational Speaker

Mentor & Tutor

Supervision / Management

Typing of 70WPM

MS Office Suite

H&R Block

2014 - Present

Newport, KY

CSP - Client Service Professional

Routine administrative duties & handling clients taxes professionally and

discreetly.

Adecco

2013 - Present

Cincinnati, Ohio

Temp Service Work

St Elizabeth Hospital, Edgewood - Medical Tech working with Care

fusion.

Holiday Inn Express

2013 - 2013

Bellevue, Kentucky

Front desk management - assigning jobs to housekeeping and maintains,

opera system, handling

housekeeping and maintains after staff working hours, Customer service,

reservations, check ins and outs,

credit card authorization, money handling, customer satisfaction

CHINA - ESL - TEFL Shangrao Normal University

2011-2013

Shangrao, Jiangxi Province China

English Professor - University Students - freshman, sophomore and Junior

Created and implemented a comprehensive curriculum based of students needs

to face and succeed in

today's English job market - oral and written

CHINA -ESL - TEFL New Bridge English Training School

Beijing, China

2010 - 2011

Teacher - Kindergarten, Junior High, High School, College and Adult Classes

Introduced students to Basic English skills taught changed from a

memorization style to a comprehending

Curriculum where as children learning by understanding what words are and

how to use what was taught

in simple conversation

RELATED EXPERIENCE:

Daymar College - Federal Work Study, Administrative Assistant

1998-2000

VOLUNTEER:

* Vice President, Student Advisory Board - Daymar College, 2007-2008

* Columnist for Student Newsletter - Daymar College, 2008-2009

* Women's Crisis Center, Newport, KY1994

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