Customer Service/Sales

Nicholas DeMauro

Customer Service/Sales

*** ***** ** - ******, ** 13421

*************@*******.*** - 315-***-****

Seeking a position in Customer Service/Sales.

WORK EXPERIENCE

Deli Associate

Walmart - Oneida, NY - March 2013 to October 2013

*Prepare food for customers

*Slice and cut meat to customers orders

*Stock all inventory

Customer Sales Associate

Radioshack - Oneida, NY - July 2011 to January 2012

*Meet or exceeded all sales goals set forth by the company.

*Knowledge of the POS system as well as special ordering systems set in place.

*Setting up contracts on behalf of cell phone companies such as Verizon, AT&T, and Sprint.

*Product knowledge to better understand the customers needs and wants.

*Allowed for overtime and to work at other stores to extend my knowledge of all operations.

*Highest selling cell phone sales for first month of employment.

Cage Cashier

Turning Stone Casino - Verona, NY - July 2010 to June 2011

* Provided customer service to all guests, including service problems, billing problems, and complaints.

* Provided assistance in the training and orientation of new cashiers.

* Determined cash requirements for windows, and ordered all necessary currency, coins, and chips.

*Converted currency for gaming patrons using gaming checks, tokens and coins.

*Maintained confidentiality of customer transactions.

*Cashed checks and processed credit card advances for patrons.

*Followed all gaming regulations.

Shift Manager

Blockbuster Video - Oneida, NY - June 2005 to July 2010

*Led a successful sales team. Consistently exceeded monthly and annual sales goals.

*Instructed staff on how to handle difficult and complicated sales.

*Developed monthly sales plans: monitored sales activities; set goals; identified account maintenance needed;

targeted special problems requiring attention.

*Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in

performing services for customers. Forecast sales goals and created budgets.

*Responded to customer questions and complaints.

*Performed accounting duties.

*Managed, motivated and trained staff; resolved communication problems.

*Inventoried stock and reordered when inventory dropped to a specified level.

*Established and implemented policies, goals, objectives, and procedures for their department

*Trained and evaluated personnel in sales or marketing establishments, promoting or firing workers when

appropriate.

*Assigned employees to specific duties.

Furniture Associate

Big Lots - Oneida, NY - June 2002 to June 2005

*Greeted customers and ascertained what each customer wanted or needed.

*Maintained acceptable profit margins without alienating customers, through superior customer service.

*Opened and closed cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, balancing cash drawers, and making deposits.

*Sold or arranged for delivery, insurance, financing, or service contracts for merchandise.

*Computed sales prices, totaled purchases and received and processed cash or credit payment.

*Ticketed, arranged and displayed merchandise to promote sales.

*Rang up bills and placed special orders using calculators, POS machines and mental math.

*Developed an expertise in customer service and "closing the sale."

ADDITIONAL INFORMATION

* 10 years experience in Sales and Customer Service.

* Outstanding people skills; sensitive in assessing needs.

* Readily inspire the trust and confidence of clients.

* Professional attitude toward customer satisfaction, resulting in an excellent reputation with customers.

* Experience in opening/closing cash register, counter sales, telephone follow-up

* Experience in computer system's such as POS, Microsoft Word and Excel

Contact this candidate