Customer Service Real Estate

Lashunda O. Dickson

559-***-****

. **** Cupecoy Point Ave . Las Vegas, Nevada 89141 .

**********@*****.***

THE CANDIDATE:

. Motivated professional with 15 years of progressive experience in

Customer Service, Mortgage Lending Processing, Health Insurance

Processing, Sales, Real Estate Rehabilitation/Project Management, and

Business Ownership.

. Creative self-starter with demonstrated experience leading and

executing strategic business decisions.

. Dedicated leader with the ability to lead and motivate.

. Strong commitment to quality and excellence.

. Proven ability to adapt in a fast paced business

environment.

PROFESSIONAL EXPERIENCE:

BEYOND EXCELLENCE REALTY

Real Estate Coordinator- August 2011- November 2013

. Escrow coordinating.

. Quality assurance.

. Processing real estate files for closing payment.

. Processing files for multiple listing service.

. Customer service, lockbox code assistance.

. Field assistance with photo taking and signage.

. Clerical, data entry, emailing, uploading to dropbox, and sending

documents to be signed via online electronic systems.

DICKSON FIX AND FLIP INVESTMENTS

Investor / Project Coordinator- January 1998 - Present

. Purchasing distressed real estate that has great equity potential.

. Acquiring comparable sales in the area.

. Coordinating rehabilitation / construction crews for job sites.

. Cost analyst and budgeting.

. Interior / Exterior design and decorating.

. Real estate sales coordinating.

. Prequalifying potential buyers for mortgage loans, if needed.

DENISE VINCI FAMILY TRUST

Loan Processor- April 2011-July 2013

. Gather all borrower information from licensed Loan Officers.

. Prequalified borrowers for mortgage approval or denial for hard money

loans.

. Processing all loans using Calyx Point or Emcompass software.

. Opening escrow, ordering appraisals, if needed, pulling comparables

. Verify all borrowers employment, accounts, and rental and/or mortgage

history.

. Order and obtain borrowers credit history via different credit pulling

agencies.

. Clerical, data entry, emailing, customer service, scanning, copying,

and saving and tracking files by way of different systems.

AFFINITY LENDING / SONYA JACKSON MORTGAGE BROKER

Loan Processor / Customer Service Trainer- April 2004- August 2007

. Prequalified borrowers to purchase or refinance real estate.

. Obtained personal information to enter into the system to start the

borrowing process.

. Open escrow, order appraisals, request loan documents, shop the file

between different banks to obtain the right loan for the client.

. Customer service/call center trainer.

. Trained up to 15 employees on outbound and inbound

calls.

. Process conventional and hard money loans using both Calyx Point and

Encompass software.

. Closing out all loan files for quality assurance and compliance for

mortgage lending division.

AETNA HEALTHCARE

Sr. Claims Processor, December 2001- April 2004

. Processed all HMO and PPO physicians and patients hospital and office

visit claims to be paid or denied.

. Converted NDC codes to pharmacy codes.

. Identifying and recoding all ICD-9, HCPC, REV, and CPT codes on all

claims and bills.

. Processed and analyzed "Flagged Provider" claims for fraudulent claims

which would result in approval or denial for payment.

. Processing all claims in compliance with HIPAA rules, laws, and

regulations.

PROFESSIONAL REFERENCES

Denise Vinci 702-***-****

Octavio Escoto 702-***-****

Maria Gomez 702-***-****

Cozetta Perkins 559-***-****

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