Manager Store

Vince Murphy

Residence: **** Lillian Ave, Windsor, ON N8X 4A5

Home Phone: 519-***-****

e-mail: *****.**********@*******.***

Profile

A high energy, strategic and bottom-line oriented Retail Professional with over 30 years of hands

on

experience in store operations, merchandising, marketing and conditions. A motivator and team

builder who works with corporate and staff to develop and implement innovative programs for

customer service and in-store merchandising. Mentored staff to achieve the next level of

management.

Work Experience

Wal-Mart 2009-Present

Assistant Food Manager

Loblaws Inc 1977-2007

Store Manager 2000-2007

Responsible to manage the day to day operations and financial accountability of a 62,000 square

foot Loblaw store with annual sales of over $39M. Location encompassed a staff of 147 including

1 Assistant Manager and 14 individual Department Managers.

Operations Management

• Generated a 5-18% improvement in shrink through tighter inventory controls and proper

purchasing. Educated staff on the optimum reorder quantities based on trends and best

practices.

• Held the position for the company as the Certified Worker on the Health and Safety Committee

contributing to the team's effectiveness by reducing accidents in the work place by 5-8% over 5

years.

• Introduced new information bulletin boards into the store for employees. Allowed each

department a 2 week window to share and educate the other departments on their individual

safety practices.

• Conducted store-wide monthly Health and Safety inspections. Also, completed annual audits

exceeding the 80% minimum standard rating.

Contribution Management

• Achieved excellent loss prevention ratios through encouraging staff to take ownership of the

problem, and be proactive and customer focused.

• Contributed a strong store profit into the overall corporate finances. Consistently achieved

$2.5M on an annual basis; an excellent EBIT for a mid-sized store.

• Effectively managed the overall labour of the store at 99% efficiency, balancing and leveraging

departmental peaks and seasonal needs.

• Minimized the impact on store contribution when new local competitors opened in town

through proactive scheduling and inventory ordering.

• Actively participated in multiple service organization events to increase awareness and good•

Minimized the impact on store contribution when new local competitors opened in town

through proactive scheduling and inventory ordering.

• Actively participated in multiple service organization events to increase awareness and good

will within the local community.

Team Management

• Coached and mentored management team on a regular basis. Held weekly meetings to share

pertinent information from head office and take the pulse for the upcoming weeks' activities.

• Experienced low employee turnover reaching a 74% retention rate that ranked first in the

district. Empowered staff to make appropriate decisions that satisfied the customer.

• Solicited staff input and feedback on ways to improve the level of service and implemented

suggestions as appropriate. Leadership team received excellent evaluations on the employee

surveys.

• Evaluated and assessed all full-time employees and the management team annually. Prepared

individual performance appraisals and was actively involved in all progressive disciplines.

• Directly trained staff and assisted departmental trainers on comprehensive store operational

procedures and health and safety policies.

Assistant Store Manager 1985-2000

Responsible to provide operational leadership and direction to the staff in collaboration with the

Store Manager at various locations across Southwestern Ontario.

• Oversaw the opening of the 71,000 square foot Woodstock store. Directed the set-up crew on

shelving installations and department layouts. Remained on in location as sole Assistant

Manager.

• Trained employees on all aspects of the operations including front-end and night staff. Met

with individuals and employee trainer to discuss personalized development and training plans.

• Professionally adapted and integrated several new departments into the store culture including

Seafood, Pharmacy, Photolabs, Full-line Florists etc.

• Negotiated with various Merchandising Representatives for promotional floor space and shelf

allocation.

• Requested to assist with various store remodels and reformattings due to expert knowledge and

ability to achieve restructuring prior to deadlines.

• Acted on behalf of Store Manager and was accountable to overall results. • Competently

worked in both unionized and non-unionized environments.

Various Progressive Positions 1977-1985

Education / Professional Development

Ministry of Health and Long Term Care

Completed the Food Handler Training Protocol Examination

Comprehensive In-house Operational and Leadership Training Programs

Galt Collegiate Institute

Graduated Grade 12

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