Customer Service Sales
Resume:
Charlotte Laver
Swanley, Kent
**************@*******.**.**
Personal statement
As a highly motivated and results orientated individual, I am hard working
and proactive who will always give 110% to any given task. I have a proven
record of accomplishment for proving excellent customer service and
maintain a professional manner at all times.
Interests
I enjoy spending time with my family and friends.
Career summary
Temping - Administration / Reception July 2013 - Present
Morgan Stanley Cover Receptionist / Administration July 2012 - July 2013
Duties
* Ensure that clients expectations are met and where possible exceeded
* Liaise with the relevant people and make sure that the clients and guests
are met or escorted to the relevant area in a timely fashion
* Ensure waiting clients are kept informed of any delays or progress
* Handle all incoming telephone calls or enquiries
* Liaise and communicate with other team members and other service
departments in a clear and timely manner
* Trained to cover all floor reception areas
* Maintain an organised and tidy work area
* Issue passes and maintain the system
* Checking, tidying and preparing meeting rooms
* Check, read and action all emails regularly and on a timely basis
* Liaise with catering
* Provide a friendly, courteous and prompt welcome to all clients and
guests
Visual Success Media Office PA / Administrator Jan 2010 - Jul 2012
VSM are global leaders in providing giant screen entertainment featuring
the latest in LED
Screen technology. They operate in a broad range of events including live
concert tours, major sporting events, and festivals on a global scale.
Duties
* General office ad-hoc
* Credit Control
* Sales Invoicing
* Expenses
* Answering & filtering calls
* Stationary
* Post & Couriers
* Co-ordinate staff entertainment
* Full diary Management
Systems used
* MS Excel
* MS Word
* MS Outlook
April 2008 I went on maternity leave, and decided to stay at home full time
to look after my daughter.
Abbey National Customer Service Advisor April 2005 - April 2008
I was part of a team of advisors for the Abbey, based in a very busy branch
in Canary Wharf.
Duties
* Handling telephone queries
* Face to face customer support
* Meeting monthly targets
* Cash desk
* Diary management
* Meeting & greeting customers
* Marinating a professional manner at all times
Competitive Media Office Administrator September 1999 - March 2005
Duties
* General office ad-hoc
* Sales Invoicing
* Expenses
* Answering & filtering calls
* Stationary
* Post & Couriers
* Co-ordinate staff entertainment
Contact this candidate