Medical Assistant

Heather M. Diggs

***** ****** **** ( Boyne City MI, 49712

231-***-**** ( *******@*****.***

Education:

****-**** ********** ** ******* Tucson, Arizona

(Bachelor of Science, May 2004, Psychology and Chemistry

GPA: 3.5

2012-2013 Grand Canyon University Phoenix,

Arizona

( Master of Science, December 2013, Industrial and Organizational

Psychology GPA: 4.0

Related Experience:

2013-Current North Country Community Mental Health

Petoskey, Michigan

Provider Network Manager -Northern Affiliation

( Maintain current contracts with provider network sufficient to meet the

needs of service population. Perform regular site visits to monitor

contracted providers and to ensure compliance with contractual and

regulatory requirements. Designed and implemented assessment processes to

measure, monitor and report the performance of the delegated functions

performed by comprehensive providers and the substance abuse coordinating

agency. Plan, coordinate and participate in the delivery of regular

systemic provider education including orientation, ongoing training and a

comprehensive provider manual. Manage provider and consumer appeals

consistent with regulations. Manage and facilitate the regional

utilization management functions. Regularly make reports to the governing

body, Board and Operations Committee. Provide updates of changes, educate

others and tailor processes to attain and maintain compliance with

federal and state requirements relating to provider network management.

2009-2012 Community Partnership of Southern Arizona (CPSA) Tucson,

Arizona

Quality Management Liaison

( Conducted medical record reviews regarding quality of care to ensure

that members are receiving the care and treatment in accordance with CPSA

and ADHS/DBHS policies and state legislation. Duties included Conducting

Credentialing and Re-credentialing functions for Network Staff (i.e.,

Licensed Masters Independent practitioners and Clinical Liaisons).

Aggregates data and generates reports (i.e., complaints, critical

incident trends, etc) for the Re-credentialing process. Profiles network

clinicians through the use of medical record reviews for use in the

privileging process. Conducts joint site reviews with QM Coordinators.

Coordinates the Network's activities related to the administration of the

Mental Health Statistics Improvement Project Member Perception Survey.

Reviews and develops trend analyses regarding the QM Plans, Work Plans

and Policies of the Comprehensive Service Networks. Aggregates Critical

Incident reports and complaint data for the assigned Comprehensive

Service Network for use in the Privileging Process. Documents technical

assistance provided to Clinical Liaisons and other clinical staff

members. Conducts Focus Reviews (e.g., Medication trends, Diagnostic

trends, etc.) identified by CPSA or the Comprehensive Service Networks.

Assisted the networks in preparing responses to required Corrective

Action and Performance Improvement Plans.

2011-2011 Community Partnership of Southern Arizona (CPSA) Tucson,

Arizona

Court Ordered Treatment Coordinator

( Provides coordination with and facilitates court ordered treatment

processes among CPSA Networks, the Pima County Attorney's Office, the

Pima County Superior Court and Evaluation Agencies. Provides technical

assistance regarding the court ordered treatment process to Network,

Evaluation Agency and CPSA staff. Maintains and updates the CPSA

Provider Manual sections addressing court ordered treatment processes.

Conducts regularly scheduled Title 36 Liaison meetings. Develops and

conducts trainings on topics related to the involuntary evaluation and

treatment process. Maintains and reconciles the CPSA court ordered

treatment database and develops reports. Attends court ordered treatment

hearings to monitor compliance of court proceedings by Network staff and

provides technical assistance to Networks based on that monitoring.

Coordinates development and filing of pleading forms submitted by

Networks serving as supervisors of court ordered outpatient treatment

plans, and Networks' referrals to the Arizona State Hospital including

diversion meetings, applications for hospital admission and court

proceedings when necessary.

2008-2009 COPE Community Services Tucson,

Arizona

Methadone Clinical Team Supervisor

( Clinical Team Supervisor in Methadone and suboxone/ subutex Clinic,

supervised team of eight staff members who provided direct patient care.

Responsible for providing supervision to; case management staff, medical

staff, and front office staff. Worked with executive management to create

and implement policies in accordance with ADHS and CPSA policies.

Developed and lead training and recovery groups including workshops to

clients and training staff. Gained experienced in substance abuse and

chemical dependency both Federal DEA and State laws.

2005 - 2008 CODAC Behavioral Health Services, INC.

Tucson, Arizona

Clinical Liaison

( Clinical Liaison, facilitating assigned members adult recovery team in

securing and managing behavioral health services that aid in the members

recovery from mental illness and/or addiction disorders. Establish

supportive services to enhance treatment goals and effectiveness.

Communicate and coordinate care with the member's family, behavioral

health and general medical and dental health care providers, community

resources, ad other involved supports including educational, social

judicial, community and other State agencies. Assist in the member

securing a variety of social services. Provide member advocacy, crisis

intervention, program services, community outreach and education.

2005 - 2005 Khalsa Family Services, Khalsa Montessori School Tucson,

Arizona

Teaching Assistant

( Created taught and implemented a complete curriculum, which aligns to

Arizona State Standards for Junior high school chemistry, English math,

reading, writing and science. Encouraged self-direction and guided

children to take responsibility for their own work plan. Communicated

regularly with parents and peers to achieve every student's academic and

social goals

2004 - 2004 University of Arizona, Division of Neurobiology Tucson,

Arizona

Student Research Assistant

( Worked on genetic sequence of Manduca Sexta, by isolating the nitric-

oxide signaling pathways within the antennal lobes. Duties included

isolating mRNA and PCR amplification, handling animals, microscopic

dissection, and Immunochemical techniques. Collected research from

Internet sources using web resources including pub med. Gained

familiarity with grant writing and submission process.

2003 - 2004 University of Arizona, Women's Studies Tucson,

Arizona

Women in Science and Engineering Student Program Coordinator

( Responsibilities included managing and organizing activities for the

WISE Mentoring Undergraduate Program that matches lower division women

with upper division women in the same major. Recruited participants and

served as the primary contact person for the participants. Organized

middle and high school student conference designed the registration forms

and conference program, contacted companies for donations of various

nature, purchased merchandise with conference logo through university

purchasing system. Gathered data from event sources, entered and

processed data to prepare analytical reports, created and updated data

bases and reports using Excel, Word, Coral Word Perfect and Access.

2001-2002 Arizona Biology Network Tucson,

Arizona

Research Assistant

( Worked in Neuroscience and Cognition Lab at the University of Arizona,

conducted phone surveys to recruit participants, and tested human subject

to compile, input and analyze data. Upon completion of study wrote

research paper and made oral presentation using Power Point to the

Arizona Biology Network Conference.

Campus Organizations and Leadership:

2003-2004- Arizona Psychological Association Student Representative

( Promote State organization and help to recruit members

2002-2003- National Psi Chi Honor Society, Vice President at the University

of Arizona

( Past Vice President in charge of philanthropies, working with several

different organizations to help with their community events and fund-

raisers.

( Worked very closely with Special Olympics. Group helped to referee and

judge during events and provided support for athletes.

(Our group also volunteered at many community events such as Aids Walk

and Alzheimer's walk to support their organization by helping with events

and fund-raising.

2003-2003- Preceptor for Psychology of Death and Loss for one semester

1999-2000- Teaching Assistant at Pima Community College for EMT course

(Responsible for teaching support in the Emergency Medical Technician

course and an American Heart Association CPR Instructor.

( Instructed and mentored students enrolled in EMT courses, helped by

enhancing learning experience while directing and overseeing various

activities throughout the program.

Volunteer Experience:

St Marks Preschool and Kindergarten Fundraising Committee Chair 2009-2012

American Red Cross Health and Safety Educator teaching CPR, first aid, and

water safety

American Heart Association CPR Instructor

Honors and Scholarships:

2013- Alpha Chi, The National College Honor Society

2003- Minority Medical Education Program Participant

( Received placement in National program to help minorities gain a better

understanding of medical school and the effort involved in preparing for

a career in the medical field.

( Received stipend, food allotment and housing accommodation

2003- Poster Presentation: Arizona Psychological Association State

Convention

( Third Place award received

2003-Poster Presentation: Student Showcase University of Arizona

( First Place Undergraduate, Health Sciences

References upon request

References:

Noel C. Gonzalez, PhD Director, Performance Improvement & Quality

Management, Community Partnership of Southern Arizona (CPSA)

520-***-**** ****.********@****-****.***

Past Supervisor

Linda Curtiss Concept 100 Realty. INC.

520-***-**** *********@*****.*** Friend

Monica Van Den Burg Boys Scouts of America

850-***-**** ************@*****.***

Colleague

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