Customer Service Real Estate

Yolanda Rascon

*** ******** ****** ******, ********** 91722 626-***-****

SUMMARY

An experienced, reliable, dedicated and self motivated Senior Executive Administrative Secretary

with many years of demonstrated results to include many multitasking office procedures to helping

implement reducing costs and maintaining a large union membership to helping facilitate benefit

information to a multi-million dollar trust fund pension program. Exemplatory track record of

successful problem solving abilities and people management skills, with the ability to work with

minimal supervision. Excellent Communications Skills on all levels of management,

administrative, executive to member relations, various public and official entities.

EXPERIENCE

Alta Resources, Brea, Ca 2013 to pres

Bi-Lingual Customer Service Representative

Customer Service Representative for Blue Cross & Blue Shield

Processing of applications for customers and answering health care questions related to the

Obama Care. Taking Spanish speaking customer calls and processing of application.

Real Estate Schooling Certification, Covina, Ca 2011 to 2013

Student Covina Adult Education Classes

Adult education classes in the following categories of real estate preparations in the following

categories of Real Estate Principals, Real Estate Practice and Real Estate Finance. Received

certifications in the aforementioned categories and certification in Real Estate Loan

Documentation Signer issued in the State of California Department of Real Estate.

Reinforcing Ironworkers Local 416, Norwalk, Ca 2005 to 2011

Executive Administrator

Started at the Ironworkers Trust Fund in Pasadena Ca as Member Service Representative in

handling Retirement Benefits, Death Benefits and all related insurance questions pertaining to

Trust Fund questions for several operating Unions. Promoted to Ironworkers Apprentice Training

School as secretary for operating school for apprentices. Performed many office administrative

duties and reporting to Business Manager. A position and promotion became available for

Executive Administrator for the Business Manager of Local Union 416. Duties included the

following on top of regular secretarial duties and business itinerary of the Business Manager to

include all travel arrangements and expense report coding for the executive committee members

monthly meetings. In Charge of editing quarterly newsletter to a 3500 membership including

coordinating, printing and mailing these to members residences. Handled all executive business

manager reports and filing with articles of union documents to off storage secured filing. Attending

and recorded all minutes of the recording secretary’s duties for monthly membership meeting in

the Union Hall etc.

Yolanda Rascon Page Two

Cameo Real Estate Services, Covina and San Gabriel Valley Region 2001 to 2005

Assistant Property Manager & Office Administration

Worked for semi large real estate office performing regular secretarial duties, typing real estate

documents, computer documents, word, excel spread sheets, set up appointments and interfacing

with potential clients and other realtors and brokers. Was promoted in late 2003 to office

administrator in charge of several office personal secretaries and escrow staff admin duties.

Supervision of property management commercial properties collecting rents and maintenance

requests to supervising small maintenance staff. Document review and notarary services along

with all entities in listing and closing to commissions for agents and payroll duties to report hours

of the staff to payroll company. Direct reporting to ownership and management of real estate

company.

Southern California Edison, Rosemead Ca 1981 to 2001

Customer Service Business Representative

Started in the customer call center handling light commercial to residential customer complaints to

include billing inquiries promoted to administrative assistant for major account executive

management to include administrative support services to internal support service within SCE

executive reviews to include working in the Hispanic Marketing Departments to include operations

in the Hispanic translation to Spanish speaking commercial and residential customers, more

information upon request.

EDUCATION AND TRAINING

High School Graduate 1981

University of Phoenix Student

State of California Notary

First Aid and Emergency Response Certified

Department of Real Estate Preparation Class Completed

Many Business Related Classes & Bi-Lingual Spanish

More Upon Request.

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