Customer Service Manager

MAYRA RIVERA

**** ***** **** ******, *******, ***09 Cell Phone: 773-***-**** Email: *******@*****.***

Summary of Qualifications

• Fluent in English and Spanish.

• Strong filing and organization skills.

• Great communication skills and proper phone etiquette.

• Possess a strong positive attitude with the ability to problem solve.

Skills

• •

Type 60 W.P.M. MedicalSoftware-

• MOSS/Medisoft/EMR

Charting/Filing

•

• Knowledge of various switchboards

Medical Terminology

and Dictaphone machine.

• Anatomy & Physiology

• Advanced proficiency in: MS Word,

• Patient Confidentiality

Windows, Excel, MS Outlook,

• Online Claim Submission Accutrac, WTS, DMS, PowerPoint,

• ICD-9, CPT, HCPCS Codes and Iron Mountain, QuickBooks and

Modifiers Internet Explorer.

Education Coyne College, Medical Billing & Coding, Diploma, Chicago, IL 09/2012 to 11/2013

Experience RMK Holdings, Medical Billing & Coding Extern- 160 Hours, Chicago, IL 09/2013 to 10/2013

• Researched Cigna Health Insurance website for patient EOB’s

• Posted and adjusted payments for the patients

• Call and verified various insurance companies for coverage or denials

• Entered procedure codes and diagnostic codes

Great American Finance Co., Customer Service Representative, Chicago, IL. 12/2012 to 05/2013

• Processed customer payments on a daily basis

• Assisted customers with general questions and their account.

• Entered missing customer contract information in Megasys.

• Processed all outgoing mail, certified mail and/or Fed ex packages.

• Handled and sort all incoming mail and distribute it accordingly.

• Retrieved customer contracts from storage for required case management.

• Issued Wage Assignments and Notice of Intent to garnish customer wages

• Aided the collectors and management as needed.

Oce Business Services at Chartis Insurance, Records Technician, Chicago, IL. 03/2010 to 10/2012

• Indexed insurance claims, underwriting and contract policies on a daily basis.

• Searched various polices in Accutrac system for duplicate entry.

• Created daily and weekly excel reports as needed by client.

• Sorted and prepared daily mail for various insurance divisions.

• Special handling of off-site policies; Order off-site boxes for various client requests through Iron Mountain

off-site storage company.

• Managed service window for client on demand requests.

• Daily usage of WTS, DMS and Accutrac information system.

• Assisted with insurance audits for various insurance divisions.

• Weekly assistance of client reception area.

• Cross training of job functions relating to indexing policies in Accutrac system.

• Supervised the file room as needed in the absence of the manager.

Vv Supremo Foods Inc., Administrative Assistant, Chicago, IL. 09/2009 to 01/2010

• Assisted Executive Assistant as needed. Handled and edit personal calendar.

• Prepared marketing reports for review and approval.

• Sorted and distribute invoices accordingly.

• Prepared conference room before and after meetings.

• Internet research done daily for special projects.

• Confirmed and requested meetings with support staff as well as with managers.

• Assisted Demo Department manager as needed.

• Traveled to and from specific locations on a weekly basis.

• Received and distributed mail to managers and other support staff.

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