Administrative Assistant Customer Service
Resume:
Sharon Owens
Hyattsville, MD 20785
301-***-**** Mobile
Objective:
To obtain employment that will allow me to utilize my years of
Administrative Assistant service experience while displaying my hard work
and dedication to the job
Experience:
GTP Inc (formerly)
Professional Technical Services Springfield, Virginia 2009-
1/2014
Administrative Assistant
Work as a temporary fill-in Administrative Assistant in various positions
at Mine Safety &\Health Administration. Duties consisted of answering
phones, back up support for the receptionist, scheduling conference rooms
and meetings, preparing & disseminating correspondence, faxes, and emails.
Experience:
Friendly Finance Corporation Baltimore, Maryland
2008-2009
Collection Account Analyst
Worked 90-180 days on delinquent accounts, had to have accounts updated in
a timely manner I also worked 60 days on delinquent accounts.
Pulled Accurate and Credit Reports, Prepared accounts for legal status,
Initiate repossession procedures when necessary, extensive telephone
contact with a large client base, extensive use of in house credit report
software
Meet and greet clients and visitors. Create and modify documents using
Microsoft Office. Perform general clerical duties to include but not
limited to: photocopying, faxing, mailing, and filing. Maintain hard copy
and electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne
packages.
Consumer Portfolio Services Chesapeake,
Virginia 2004-2008
Auto Loan Collection Specialist
Collection of delinquent auto loans accounts, skip tracing processing
Processing statements and /or payment plans, also worked on a deadline to
have statements out in a timely manner, Initiate repossession procedures
when necessary
Providing the highest level of customer service
Support staff in assigned project based work. Provide office orientation
for new employees. Setup accommodation and entertainment arrangements for
company visitors. Other duties as assigned,
Little Joes Auto
Chesapeake, Virginia 1998-2004
Collection Account Analyst
Processed auto loans applications for customers, verified credit references
and investigated credit history, collection of delinquent auto loan
accounts, ensured payments were posted, extensive telephone contact with a
large client base, extensive use of in house credit report software.
Meet and greet clients and visitors. Create and modify documents using
Microsoft Office. Perform general clerical duties to include but not
limited to: photocopying, faxing, mailing, and filing. Maintain hard copy
and electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne
packages. Coordinate and maintain records for staff office space, phones,
parking, company credit cards and office keys. Maintain and distribute
staff weekly schedules. Collect and maintain PC inventory.
Urban Institute
Washington, DC 1991-1998
Library Assistant
Maintained monograph, serial acquisitions and loan activities
Prepared purchase orders for payments
Invoiced payments to include detailed deposit account statements
Maintained the accounts receivable and payable ledgers
Skills
Microsoft suite XP Office- Excel, Word, Power Point, Multi-lined dispatch
phones, Calculator
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