Manager Customer Service

DEBORAH JEAN-PIERRE

EMAIL ********@*****.*** . ADDRESS 9304 PINEY BRANCH RD #406 SILVER SPRING,

MD 20903 . PHONE 202-***-****

OBJECTIVE

To contribute my interpersonal skills and acquired knowledge in

administration and cater exceptional customer service to clients, staff and

appointed manager to the best of my ability.

SKILLS

0. Commendable communication skills

1. Noticeable adaptation skills; quick to learn

2. Enthusiastic in work environment and highly multi-tasked

3. Cooperative team member; efficiently contributes to staff needs

and expectations

4. Microsoft Word, PowerPoint, Excel, Outlook, QuickBooks, Cue

Shift and Sales Force

5. Excellent interpersonal skills; enjoys working with other people

Experience

6. Over 8 years experience in long-term care facilities both in

administration and health care

03/2014- Montgomery County Govt.-DHHS/OAS

Rockville, MD

Administrative Aide

7. Assist in filing and sorting patient files for multi-

disciplinary treatment centers

8. Data entry of client information into secured authorized

administrative systems

9. Prepare documents by following detailed instruction

10. Record keeping of patient attendance

11. Creating/Editing patient appointments using Microsoft Outlook

Calendar

12. Assist the billing department with Fee Assessment and Insurance

compliance files

13. Monitor and coordinate the front desk when requested; handle

heavy phone calling

14. Attend to diverse assignments from multiple managers in varies

departments within the facility

10/2013-12/2013 Smart Brief, Inc.

Washington, DC

Prospect Research Associate

15. Demonstrated experience in prospect research, development,

library research or information related field preferably in a

higher education environment. Knowledge of the range of resources

available to prospect researchers and the ability to apply those

resources in an organized and purposeful manner.

16. Demonstrated analytical skills to initiate and perform complex

analyses and organize information to identify individuals,

corporations and foundations

17. Demonstrated ability to conceptualize and develop proactive

prospecting methodologies to support organizational goals,

including data mining, sophisticated constituent database

queries, etc.

18. Strong computer skills and demonstrated background in Internet-

based research. Experience working with a relational database

such as Sales Force, as well as the Microsoft Office suite of

products, including Excel.

19. Excellent oral and interpersonal skills/ Strong attention to

detail

20. Ability to work in a team environment.

21. Demonstrated ability to work independently, prioritizes work, and

independently manage multiple, diverse and competing priorities

while meeting deadlines.

22. Ability to maintain confidentiality and work with sensitive

information.

23. Ability to send mass e-mails to potential publishing clients in

market research.

02/2013-07/2013 Crystal Enterprises, Inc. Corporate Office

Glenn Dale, MD

Administrative Coordinator

24. Reported to Human Resource Manager for on call duties

25. Assisted Director of operations with procurement opportunities

26. Assembled required documentation and resources for proposal

submissions

27. Applied/registered for local, state and federal bidding

opportunities

28. Answered phones as first respondent to the corporate office

overseeing 10+ locations with food and janitorial services

29. Located, assembled and delivered completed proposals for teaming

and contracting agreements

30. Attended pre-bid meetings for potential proposal submissions

31. Research material and seminars for government assistant programs

32. Researched material and seminars for government assistant

programs

02/2008- 02/2013 Genesis HealthCare/ Rehabilitation Services

Washington, DC

Rehab Office Coordinator

33. Ensured all therapist and assistant licenses are current and

posted.

34. Completed all department maintenance including cleaning of all

mats and equipment, monitoring temperature of hydro collator

units, ensuring any mechanical checks or calibrations are

completed according to schedule, emptying laundry, stocking

supplies and clean laundry, ordering supplies under the

direction of the Program Manager.

35. Tracked and ensured all rehab staff are current for PPDs and

licenses.

36. Assured all employees submit payroll information on a weekly

basis and submits all expense reports.

37. Tracked physician orders and signatures.

38. Completed technical audits of charts, ensuring all documentation

is present.

39. Tracked productivity and efficiency.

40. Assured accurate and complete end-of-month billing.

41. Alerted Program Manager of any staff discourse.

42. Maintained all filing.

43. Assisted with survey compliance.

44. Ensured information is shared with staff as appropriate.

45. Conducted end-of-the-month reports

Education

01/2014- University Maryland University College

Adelphi, MD

MA- Healthcare Administration

01/2008-05/2011 Howard University

Washington, DC

BS Health Sciences

08/2005-12/2007 Montgomery College

Takoma Park, MD

AA General Studies

VOLUNTEER EXPERIENCE

08/2004-06/2005 Riderwood Village Rehabilitation Center

Silver Spring, MD

Physical Therapy Intern

08/2004-06/2005 James Hubert Blake High School Counseling

Silver Spring, MD

Student Assistant

01/2004-12/2005 EBC Church Youth Committee

Hillandale, MD

Assistant Secretary

05/2003-08/2004 Long Branch Library

Silver Spring, MD

Summer Reading Program Coordinator

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