Customer Service Administrative Assistant

LILA J. ALIFF

**** **** ****

Sheffield Lake, OH 44054

Phone: 440-***-****

Cell: 216-***-****

E-Mail: *******@*******.***

OBJECTIVE

To acquire an/administrative/customer service position where I will

utilize my detailed, organizational and team oriented skills acquired over

years of diverse and demanding responsibilities.

EXPERIENCE

Kelly Services, Inc.

Elyria, OH

Various Administrative/Customer Service Positions 02/13-Present

Teletech, Inc.

@ Home

Seasonal Monthly Billing/Account Maintenance 08/12-02/13

Lowe's Home Centers, Inc.

Avon, OH

Seasonal Customer Service Associate 03/12-08/12

Kohl's Department Store

Fairview Park, OH

Seasonal Customer Service Associate 07/10-03/11

Kelly Services, Inc.

Cleveland, OH

Various Administrative Positions 04/07-

Sherwin-Williams Company

Cleveland, OH

Stores Real Estate Group Assistant 01/06-02/07

Accurate and timely interpretation and input of information into database

of all documents in order to generate payments and maintain system to track

all dates, expirations, notification dates and cancel dates. Prepared

approved letters in a timely manner. Reviewed, verified and/or obtained

proper documentation changes for input into database. Accurate and timely

proations and calculation along with preparation and processing of

paperwork.

KeyCorp

Cleveland, OH

Administrative Assistant 09/97-07/03

Worked under limited supervision for executives and their internal and

external staff, performed administrative responsibilities for sales and

marketing department, some of which were complex and confidential in

nature. Answer phone, organize and maintain files, maintain multiple

calendars, coordinate management team events and meetings, event planning,

trade show planning, travel arrangements, training, create and maintain

spreadsheets, including collecting compiling, analyzing, documenting, and

communicating information, distribute business correspondence, create

materials for management review and presentation, purchase and inventory

supplies for the team, print and copy documents, distribute mail, process

changes to work environment, process invoices, accounts payable, research

issues and/or problems in response to inquiries from staff or customers.

Acted as a liaison with department staff, sales force and customers.

EDUCATION

American Institute for Paralegal Studies, Inc.

Cleveland, OH

Paralegal/Legal Assistant Certification

Cuyahoga Community College

Cleveland, OH

Real Estate

Computer Training

TECHNICAL

Internet, Google, Windows, Wordperfect, Word, PowerPoint, Excel, Access

Data Base, Outlook, Lotus Notes, Adobe Acrobat, Mainframe, Inventory

Equipment, Quicken, Quickbooks and Turbo Tax.

Contact this candidate