Customer Service Representative

Rebecca Hoff

Customer Service Representative - Blue Ridge Communications

** ***** **** ***** - *****, PA 17315

*******.****@*****.*** - 717-***-****

A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired

skills and education will be utilized toward growth and advancement.

WORK EXPERIENCE

Customer Service Representative

Blue Ridge Communications - York Haven, PA - March 2012 to October 2012

Communicated with Blue Ridge customers concerning billing, technical issues, internet, phone, cable, and

various other important tasks. Completed collection calls to local cable customers in the York Haven area.

Created new customer accounts and used data entry skills.

Maintained accuracy compliance within Blue Ridge requirements and excellence attendance.

Customer Service Representative

Pennsylvania Higher Education Assistance Agency (PHEAA) - Harrisburg, PA - February 2011 to June

2011

Responsibilities

Answer incoming phone calls from student borrowers, general clerical work, technical support, problem solving

skills, and using computer and other software to help answer borrower questions.

Accomplishments

Acquired required requirements for calls per hour, accuracy with information provided to borrowers and good

attendance.

Skills Used

Typing, customer service, call center experience, computer skills

Data Entry Technician

Express Scripts - Harrisburg, PA - November 2010 to March 2011

Responsibilities

Accurately input patient demographic information and prescription details, Used problem solving skills to solve

minor to major issues with patient accounts, researched problems for pharmacy staff, and communicated

directly with pharmacy staff and other Express Script employees.

Accomplishments

Excellent attendance, accurately input patient scripts into Express Script systems and maintained a 95%

accuracy for input of patient information.

Skills Used

Clerical, Typing, Intermediate computer skills, problem solving skills, and knowledge of pharmaceutical

language and acronyms.

EDUCATION

MBA in Business

University of Phoenix-Business - Phoenix, AZ

2013 to 2014

Bachelor of Science in Business

University of Phoenix - Phoenix, AZ

July 2012

Associate of Arts in Business

University of Phoenix Axia College - Phoenix, AZ

2010

High School Diploma in General

Red Land High School - Lewisberry, PA

2005

SKILLS

Clerical

ADDITIONAL INFORMATION

• Mediation and problem solving skills.

• Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.

• Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.

• Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Work well as a team member or independently.

• Met or exceeded all performance goals to date.

• Resourceful, energetic, competent, multi-task and results-oriented.

Contact this candidate