Administrative Assistant Customer Service

SHERALYN APARICIO

e-mail: *********@*****.*** 787-***-****

Executive Assistant

Well-qualified Executive Assistant with more than 15 years of experience mostly

in the financial industry coordinating office management and special projects

with a high degree of efficiency. Ensure proper lines of communications; maintain

excellent communication skills, problem resolution abilities and high level of

confidentiality.

Summary of Skills

Competitive Analysis Complex Problem Resolution

Strategic Event Planning Quality Assurance

Process Development Bank Reconciliations

Web-based Reporting Tools Customer Service

Organizational Abilities General Office

Professional Experience

BMW Motorcycles of Miami Administrative Assistant/ F & I Assistant Manager

Miami, FL

2012-Present

Support staff in assigned project based work. Provides quality and support to

the clients, act as a liaison between the customer and the different

departments units and provide timely and effective customer solutions.

Help protect the dealership by ensuring everyone is familiar with the laws

and regulations for obtaining and using customer credit information and

quoting payments and interest rates. Processing financing and leasing

deals accurately and securing approval through financial sources.

Confirms sales contract information by disclosing data, provisions, finance

charges, and interest rates to customer; ensuring understanding of

content.

Santander Securities (Banco Santander) Sales Assistant

San Juan, PR

2010- 2012

Ensures that all assigned trading transactions are executed in a timely and

accurate manner, and all documentation is maintained to standards. Monitor

daily client accounts, processing requests for daily money flows, coordinate

appointments and schedules. Preparation of correspondence, reports, prospect

proposals, client retention. Research and assist in resolving problems and

inquiries. Handle the opening of new customer accounts. Ensures that all

customer activity complies with federal and internal compliance regulations and

guidelines. Performed bank reconciliations and cash flow statements.

Integral Development Executive Assistant San

Juan, PR

2006- 2010

Administrative functions including supervision of employees, decision making,

handle and acquire permits and arrange inspections. Meet with architects and

engineers to review engineering designs to determine what permits and

agreements are required. Analyze data and provide conclusions with

recommendations on redevelopment potential. Handle accounting transactions

including:

Balance and deposit of the daily takings.

• Payroll, invoicing, accounts receivables/payables

• Accessed computerized financial information to answer questions related

to specific accounts

• Matched purchase orders with invoices and recorded the necessary

information

• Reconciled and reported discrepancies found in records

• Reviewed files, records and other documents to obtain information and

respond to requests

Santander Securities Compliance Analyst San

Juan, PR

2001- 2006

Analyze general exceptions report and maintain record of findings. Ensure Anti-

Money Laundering (AML) processes and systems meet regulatory requirements.

Coordinating departments including Legal, Internal Audit, to ensure effective

implementation of compliance regulations program.

• Assist in the designing and execution of the Continuing Education-Firm

Element program

• Developed needs analysis, training plans and selection of training

materials.

• In charge of registration of representatives with FINRA and other

regulatory entities.

• Coordinate and request insurance examination for registered

representative.

• Obtain background verification reports

• Ensure proper completion of new hired package (fingerprints, outside

business activities).

• Perform annual compliance meetings and update line managers and

employees on compliance related matters.

• Collaborate with the Compliance Officer in ensuring appropriate

standards, practices, and internal controls, including codes of conduct are

adopted, published and explained to those affected.

Rizek Investments Executive and Administrative Assistant

San Juan, PR

1995- 2001

Complete appropriate filings to ensure compliance with federal and state

regulatory requirements. Representing the firm in communications and licensing

with regulatory bodies. Review clients’ accounts and mutual funds on a daily

basis to ensure fulfillment with investment guidelines and applicable rules.

Obtain background verification, verify CRD Disclosures, UCB and ensure proper

completion of new hires package. Maintain an employee document checklist and

update the employees' file for pending documentation.

Education

Metropolitan University, San Juan, PR

B.A. Marketing and Management 1993

Bortech Institute San Juan, PR

Certified Developer/ Permit Analyst 2007

Universidad del Turabo

Client Service Specialist 2011

Computer Proficiency

Windows, Microsoft Excel, PowerPoint, Access, Publisher, Outlook, Adobe Illustrator, Photoshop

Languages

English, Spanish

Special Courses/Certifications

FINRA/NASD Seminars

FINRA Anti-Money Laundering (AML) Rule 3310

USA Patriot Act

Suspicious Activity Reports (SAR)

OFAC Search Tool

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