Customer Service Manager

Richard Sung Soo Chun

***** ******* **. *********, ** 28031

******************@*****.*** 704-***-****

Objective

Obtain a position where I can maximize my time management skills, quality

assurance, customer service, and training experience.

Education

University of North Carolina at Wilmington, Bachelor of Science in

Psychology, Fall of 2007, 3500 College Rd. Wilmington, NC

Durham Technical College, Certificate in Dental Ceramics and Crown and

Bridge, Summer of 2009, Lawson St., Durham, NC

Relevant courses

Statistics in Behavioral Sciences Research

Methods in Psychology

Abnormal Psychology Gender

Roles in Psychology

Psychology of Exceptional Individual Psychology of

Children and Adolescents

Stress Management

Psychology of Memory, Language and Cognition

Psychology in Counseling Psychology

of Behavior Mod/Conditioning

Health Psychology Dental Ceramics

Crown and Bridge

Advanced Dental Ceramics

Advanced Crown and Bridge Dental Materials

Dentures

Advanced Dentures

Computer Skills

Microsoft Word (course Taken) Microsoft Outlook

Microsoft Excel (course taken)

Microsoft PowerPoint

Microsoft Access Networking

Fix computer hardware

Languages

English Korean (Intermediate/Advanced level)

Spanish (beginner level)

Experience

Sherer Dental Lab Rock Hill, SC

Implant Specialist January 2011-

Present

. Waxing of copings, full cast crowns, and bridges over implant

abutments

. Metal finishing of copings, full cast crowns, and bridges over implant

abutments

. Implant abutment milling and design.

. Verification matrixes for implant denture bars

. Further knowledge of implant systems, design of customized implant

abutments, framework design, and tissue manipulation

. CAD/CAM design of implant abutments, copings, frameworks

Absolute Dental Services Inc. Durham, NC

Implant Specialist - CAD/CAM Technician September 2008-

August 2010

. Extensive knowledge of implant services and products (Straumann,

Nobel, Atlantis, 3i, Ankylos, etc.)

. Milling of implant abutments (stock and anatomical; titanium and

zirconia)

. Design and fabrication of CAD/CAM abutments, copings, and

frameworks(Nobel Procera, Atlantis, Straumann, 3M)

. Designed Partial Implant Bars ( free hand design with CAD/CAM milling)

. Fabrication of immediate loading temporaries for implants with correct

shade and contours. Completed and placed

on the day of surgery.

. Fabrication of Surgical stents and guides using vacuform

. Fabrication of Sinfony inlays, onlays, and temporaries

Ace Dental Ceramics High Point, NC

Sept 2010 - January 2011

Ceramic and Crown/Bridge Consultant

. Learning and incorporating the fundamentals and implications of dental

ceramics

. One on One teaching environment

. Fabrication of model and die work

. Waxing copings and finishing metal work

UNC-Wilmington Computer Center Wilmington, NC Sept 2003 -

May 2005

Computer Support Specialist

. Fixing student and faculty hardware and software issues

. Technical support troubleshooting

. Network support

. Install school software and hardware

. Sell computers and other related products

Hyundai Construction Inc. Charlotte, NC June 2001 - July

2002

Administrative/Production Manager

. Scheduled work crews for contract jobs

. Material cost planning

. Consulting with general contractors and builders for production and

cost estimates

Carolinas Medical Center, Charlotte, NC

Clinical Researcher CLASP Program

October 2000 - April 2001

. Managed multiple projects and ensured efficiency

. Compiled packets for New Hires and maintain/update employee folders

. Developed and organized reader friendly charts and spreadsheets from

medical records

. Published as a research assistant in multiple medical journals

Activities/Hobbies

Volunteer

. Family and Neighborhood Institute of NC: tutor for 4th and 5th grade

EOG testing, Fall 2001

. Youth Special Olympics: chaperone for participants. Charlotte Country

Day, Fall '99, 2000

. Youth group band leader and praise team member. Korean Presbyterian

Church of Charlotte 97-99

Memberships

. Delta Tau Sigma, Durham Technical Community College, 2008 - present

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