Customer Service Sales
Resume:
KYLEEN OVERMAN
*** ******* **** *****, ********, 72711
Phone: 479-***-**** Email: ***********@*****.***
PROFESSIONAL EXPERIENCE
COMMUNICATION SOLUTIONs LLC JOPLIN, MISSOURI, UNITED STATES
Tele-Sales Representative October 2013 - Present
. Deliver prepared sales talks, reading from scripts that describe
products or services, in order to persuade potential customers to
purchase a product or service or to make a donation.
. Contact businesses or private individuals by telephone in order to
solicit sales for goods or services, or to request donations for
charitable causes.
. Explain products or services and prices, and answer questions from
customers.
. Obtain customer information such as name, address, and payment method,
and enter orders into computers.
. Answer telephone calls from potential customers who have been solicited
through advertisements.
KODE-TV JOPLIN, MISSOURI, UNITED STATES
Associate Producer September 2011 - December 2012
. Perform administrative duties, such as preparing operational reports,
distributing rehearsal call sheets and script copies, and arranging for
rehearsal quarters.
. Organize and string together raw footage into a continuous whole
according to scripts or the instructions of directors and producers.
. Trim film segments to specified lengths, and reassemble segments in
sequences that present stories with maximum effect.
. Set up and operate computer editing systems, electronic titling systems,
video switching equipment, and digital video effects units to produce a
final product.
. Edit films and videotapes to insert music, dialogue, and sound effects,
to arrange films into sequences, and to correct errors, using editing
equipment.
. Program computerized graphic effects.
. Create graphics for television broadcasts.
. Cut and edit film or tape to integrate component parts into desired
sequences.
NCO JOPLIN, MISSOURI, UNITED STATES
Inbound Customer Service and Sales Representative May 2010 - July 2010
. Recommend, select, and help locate or obtain merchandise based on
customer needs and desires.
. Deliver prepared sales talks, reading from scripts that describe
products or services, in order to persuade potential customers to
purchase a product or service or to make a donation.
. Explain products or services and prices, and answer questions from
customers.
. Obtain customer information such as name, address, and payment method,
and enter orders into computers.
AMERICAN RAMP COMPANY JOPLIN, MISSOURI, UNITED STATES
Bid Manager February 2008 - January 2009
. Track the status of requisitions, contracts, and orders.
. Answer customers' questions about products, prices, availability,
product uses, and credit terms.
. Prepare drawings, estimates, and bids that meet specific customer needs.
. Perform administrative duties, such as preparing sales budgets and
reports, keeping sales records, and filing expense account reports.
. Forward orders to manufacturers.
. Operate office equipment such as fax machines, copiers, and phone
systems, and use computers for spreadsheet, word processing, database
management, and other applications.
. Set up and maintain paper and electronic filing systems for records,
correspondence, and other material.
. Complete forms in accordance with company procedures.
. Compose, type, and distribute meeting notes, routine correspondence, and
reports.
. Conduct searches to find needed information, using such sources as the
Internet.
. Conduct research, compile data, and prepare papers for consideration and
presentation by executives, committees and boards of directors.
SERVICE RECYCLING JOPLIN, MISSOURI, UNITED STATES
Office Manager April 2007 - August 2007
. Prepare invoices, reports, memos, letters, financial statements and
other documents, using word processing, spreadsheet, database, or
presentation software.
. Perform general office duties, such as ordering supplies, maintaining
records management database systems, and performing basic bookkeeping
work.
. File and retrieve corporate documents, records, and reports.
. Open, sort, and distribute incoming correspondence, including faxes and
email.
. Make travel arrangements for executives.
. Provide clerical support to other departments.
. Process payroll information.
. Set up and oversee administrative policies and procedures for offices or
organizations.
. Operate office equipment such as fax machines, copiers, and phone
systems, and use computers for spreadsheet, word processing, database
management, and other applications.
. Answer telephones and give information to callers, take messages, or
transfer calls to appropriate individuals.
. Greet visitors or callers and handle their inquiries or direct them to
the appropriate persons according to their needs.
. Complete forms in accordance with company procedures.
. Compose, type, and distribute meeting notes, routine correspondence, and
reports.
. Schedule and confirm appointments for clients, customers, or
supervisors.
. Order and dispense supplies.
. Conduct searches to find needed information, using such sources as the
Internet.
. Supervise other clerical staff and provide training and orientation to
new staff.
SCHOLASTIC BOOK CLUBS, INC. NEOSHO, MISSOURI, UNITED STATES
Customer Service Representative January 2005 - December 2005
. Receive inbound calls in Scholastic's call center assisting customers
with any questions or issues they may have with their accounts.
. Soft-sell other featured items as required.
EDUCATION
. Faith Christian School, Graduated with Honors - 1995
SKILLS
. Profiency in all Microsoft programs such as Word, Excel, Outlook and
Powerpoint
. Ability to multi-task and produce consistent performance under
pressure
. Proven problem-solving ability with a drive for excellent customer
service
. Possessing leadership qualities with a team minded attitude
. Self-motivated and goal-oriented
ACCOMPLISHMENTS
Communication Solutions, LLC
. Received the honor of Employee of the Month for December, January, and
February for being Top Producer in my department and shift.
REFERENCES
Available upon request
Contact this candidate