Customer Service Manager
Resume:
Julian L. Owens
**** *. **** ****** # * Racine, WI
Cell 262-***-****
*******@*****.***
PROFESSIONAL SUMMARY
I’m A quick learner, and the best efficient worker who’s one of a kind hard find. I live
by an ethos and great work ethic. I am skilled with my hands, fully able with my body,
and I always think before I Act. With me as an employee I can guarantee that the status
quo for the day will be reached; and over exceeded. Co-workers never have problems
with me they can’t solve without supervision. My personality is well
I let you be the judge of that during are interview.
SKILLS
Can follow directions
Punctual, always dependable
Able body, production efficiency
Versatile
First Aid, AED, and C.P.R certified
Able to work well with co-workers
Great customer service provider!
Peer mediator, a self-motivator, Fantastic Negotiator
Experienced with MS Office Word, Excel, PowerPoint, 50 W.P.M
Computer Savvy
Excellent verbal and written communication/comprehension
Great mental math skills, quick problem solver
EDUCATION
SPASH High School - Stevens Point, WI
Wisconsin National Guard Challenge Academy – Fort McCoy, WI
NWTC- Marketing Program 09/2011-05/2012 Green Bay, WI
EMPLOYMENT HISTORY
Dec. 2013- current employer
Dunkin Donuts; Milwaukee, WI
-Cashier-Responsibilities
Delivering friendly customer service, remain punctual, and smile
Up selling products, making all products with quality care
Follow all safe serve procedures, and Dunkin Donut’s rules and regulations
Making breakfast, muffins, bagels, espressos, lattes…
Cleaning the lobby, restrooms, outside grounds, and kitchen detail
1
Cashiering, cleaning the store thurley, before we close the store/set the alarm
every night. To always remain punctual and Smile
Jun. 2013- Oct. 2013
Parallel Employment; Racine, WI
-Production Specialist- Responsibilities
To ensure constant flow and product needed to complete each pallet
Load and unload the box machine, Start, Stop and fix when boxes are jammed
To make sure all gluing machine never sink
Always help coworkers when they need to break
Pull and set pallets using a Pallet Jack from the back to the front of the line
Maintain A clean line, recycling all reusable product, breaking down all
unusable product
Give 100% everyday
Aug 2011-Nov. 2011
Lambeau Field -Ashwaubenon, WI: Levy Restaurants .com
- Customer Service Cashier, Volunteer- Responsibilities
Severing customers friendly but fast, Handling rude customers kindness
Organization of inventory, and Accurate disbursement of inventory
Cashier
Cleaning, washing utilities
Locking up at closing time
Burger King; Plover, WI
-Broiler- Responsibilities
Broiler Oven operator
Keeping dishes clean and in order
Helping on food line
Cleaning dining room along with restrooms, from open to close
Taco Bell; Stevens Point, WI
-Head Line Cook- Responsibilities
Arriving on time clean and in uniform ready to
Greeting customers in a friendly but timely manner
Handling money at Drive Thru and front counter position
Steaming, Stuffing, Expediting positions, Hot and Cold preparation
Basic daily cleaning throughout the store
To deliver excellent customer service to all third shift customers
No matter how intoxicated
Answering phone calls with proper phone politeness
2
HOBBIES
Working out at the gym, playing football, basketball, reading and writing spending time
with my family Volunteering, cars, construction, music
CAREER GOALS
As of right now, it is to finish college at any cost within the next 4 years
And to never give up on my dream.
References:
Melinda Milwsoski
(414) 334- 5658
General Manager- Dunkin Donuts
Former Boss
Brandon Lenzo
General Manager- Taco Bell
Former Boss
Stephen Horvath
Asst. Principal- Lincoln Hills High School
Family Friend
Donna King
Manager- McDonalds
Former Business Partner
Rosie & Brad Heimes
Asst. Supervisor- American Fence
3
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