Customer Service Sales

IRMA A. MEDELES

*** ******* ****** *** *******, Texas 78211 469-***-**** cell ********@*****.***

SUMMARY

Dedicated and focused Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following

through to achieve project goals. Meticulous customer service skills, that is not only flexible and hardworking with a

drive to succeed but highly motivated, reliable, and compassionate. I am currently seeking a role of increased

responsibility and authority.

SKILLS

Lotus 123 PowerPoint Data Entry

MS Word Medisoft

MS Outlook Pentamation

MS Office Transcribe

EXPERIENCE

Receptionist 01/2007 to 02/2014

J’realz Income Tax Services Dallas, Texas

• In charge of front office duties: from incoming calls, filing, greeting clients, etc..

• Received and distributed faxes and mail in a timely manner.

• Maintain meticulous documentation and confidentiality on all client file records.

Receptionist/Secretary 1- HemOnc 09/2009 to 08/2012

Children’s Medical Center- Center for Cancer & Blood Disorders Clinic Dallas, Texas

• Answered multi-line phone system and took & distribute messages for department staff.

• Served, stationed and issued ID badges for building access to employees and visitors during flu season.

• Received and screened a high volume of internal and external communications, including email and mail.

• Cross-trained and provided back-up for six separate clinics- for Co- Receptionists when needed.

• Served as the clinic's only bilingual Spanish/English customer service representative.

Receptionist/Sales Assistant 04/2008 to 04/2009

Allied Interiors Dallas, Texas

Receptionist:

• Managed the receptionist area, including greeting visitors and responding to multi-line telephone system and

in-person requests for information.

• Responsible for all incoming traffic on all outside vendors & individuals needing to gain access into the

building.

• Wrote reports and correspondence from dictation and handwritten notes for owner and Sales Representatives.

• Maintained an up-to-date department organizational chart.

• Received and dispersed incoming mail and faxes to correct recipients throughout the office in a timely manner.

Sales Office:

• Created PowerPoint presentations used for business development and Sales department.

• Organized files, developed spreadsheets, faxed reports and scanned documents for Sales Associates for both

companies (Allied Interiors and G&T Flooring- Husband/Wife companies).

• Properly routed agreements, contracts and invoices through the signature process.

• Distributed payroll within office personnel.

• Created & maintained spreadsheets using advanced Excel functions and calculations to develop reports/lists.

EDUCATION

Kaplan University 2014 - Present

Associates of Applied Science for Medical Practice Management San Pedro Campus, San Antonio, Texas

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