Customer Service Representative

Laura Brusaw

Hardworking dependable dedicated employee

Glendale Heights, IL

*****.******@*******.*** - 331-***-****

Have numerous years of experience with call center atmosphere dealing with hospital purchasing departments

to school supply to graphic art supplies. Would like to work in medical office or hospital.

WORK EXPERIENCE

Sales Associate

Target - Glendale Heights, IL - November 2011 to Present

Responsibilities

Assist customers finding goods. Work in Soft-Lines department putting away clothes and organize

departments. Also assist in store operator,

Accomplishments

I am always a team player, very dependable.

Skills Used

Learned how to listen to guests needs and offer alternate solutions.

Customer Service Representative

Acco Brands - Lincolnshire, IL - January 2001 to March 2012

Responsibilities included taking inbound calls from customer and sales team. Process purchase orders,

shipment inquires, deliveries, billing questions and set up customer returns. Process special orders for

customers and sales reps to outside vendors and provide customer with billing information and delivery time.

Also worked with other departments on special assignments when needed.

Customer Service Representative

Cardinal Health - Arlington, TX - November 1997 to January 2001

Responsibilities included working with purchasing departments at assigned hospitals to process purchase

orders and EDI orders and work back orders reports. Placed special purchase orders for outside vendors when

needed. Set up returns, assisted in credit and re-bills for customer and also so checked on delivery information.

EDUCATION

general

College of DuPage - Glen Ellyn, IL

SKILLS

Many years of Call Center experience.

ADDITIONAL INFORMATION

Also in my spare time, work part time at target and enjoy spending time with my children and love to read.

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