Sales Quality Control

ADRIAN CARDOZ Address: **** Bellarosa Lane,

Mississauga, ON

************@*****.*** L5V 1L3.

Mobile: 647-***-****

PROFILE

• Commerce Graduate with Post Graduate in Global Business Management (Project Management, Marketing &

Finance) • Experience in Sales & Marketing with background in marketing Research and Public Relations

• Highly motivated Team Lead with strong organizational, excellent time management skills • Possess strong

communication skills• Organised and coordinated projects involving promotional events and research for

clients, maintained excellent working relations with vendors and stakeholders • Proved ability to work under

pressure and exceed targets in any challenging environment • Earned reputation as a dedicated, enthusiastic

worker, a good mentor to colleagues and team members, and having a friendly approach.

PROFESSIONAL EXPERIENCE

BEST BUY, Mississauga, ON Sep 2011- Present

TEAM LEAD

Started at Best Buy as a Mobile Specialist and was promoted to Team Lead soon after completion of

my Global Business Management Studies at Humber. I am also the Brand Ambassador for Apple

products at Best Buy.

Responsibilities:

• Interact with customers on a regular basis to provide sales or after-sales service. Ensure customer

concerns are resolved with a sense of urgency and sound judgment.

• Developing strategies to increase ARPU (Average Return Per User) through loyalty programmes.

• Provide proactive and timely feedback to team to ensure effective decision-making and problem-

solving and reinforce the use of “client first” principles

• Monitoring & reporting on quality standards & performance targets

• Achieve and exceed sales targets for the store and complete solution objectives by using the

Solve-CARE approach.

• Keep up-to-date product knowledge to provide customers with the right recommendation to meet

their needs

• Achieves financial objectives by preparing a monthly budget, scheduling expenditures, analyzing

variances, initiating corrective actions. Responsible for mid-day and nightly audits.

• Assist in Recruitment of new staff, Mentor and Training of junior and new staff.

• Arrange weekly team meetings, focussing on targets & achievements and areas of improvement.

• Prepare and coordinate daily work schedule and allocation for staff.

• Work with vendors to drive sales forward while maintaining quality work.

• Ensuring all administrative and IT records are entered and updated correctly.

GLOBAL ELITE SERVICES Jun 2008 - Oct 2010

EVENT COORDINATOR AND MANPOWER CONSULTANT

This job involved Planning and Coordination of events and liaising with stakeholders, suppliers to

facilitate success of events and campaigns

Responsibilities:

• Worked on assignments of corporate branding promotional contracts with companies such as

Bacardi, ITC, SAP, Wills cigarette and HP.

• Gathered and organized information to plan marketing strategies.

• Additionally, helped with hiring of resources, department accounts and maintained manpower

resource database. Booked venues for events. Coordinated mailers and events promotion material

• Directed, motivated and monitored the mobilization of campaign teams towards successful event.

• Created positive rapport within teams and managed expectations of the client

• Maintained an efficient tracking system of all events – especially tracking budget and payments.

• Maintained good, strong client relationships with stakeholders and suppliers.

ADRIAN CARDOZ Page 2

PEPSI Co. Dec 2007- Jun 2008

ASSOCIATE - BUSINESS DEVELOPMENT, MARKETING & SALES

Worked as an Associate for Pepsi Co to analyse and advise about quality control and growth

opportunities in target locations.

Responsibilities:

• Supervised and led a team of 20 individuals to conduct merchandising quality control.

• Gathered and summarized appropriate reports to analyse campaign results.

• Performed extensive research from data gathered to build a detailed understanding of the target

market, competition, specific areas of growth and opportunities, for further market penetration

and unexplored customer segments.

• Maintained good relations with sales manager and sales teams.

QUALIFICATIONS

Post Graduate Certificate In Global Business Management 2012

HUMBER COLLEGE, Mississauga, ON.

Majored in Marketing and Project Management

Bachelor Of Commerce Degree 2010

MUMBAI UNIVERSITY, India

COMPUTER SKILLS

Microsoft office - MS Word, Excel, Outlook, PowerPoint

C programming and SQL

Oracle based systems - BEAST, EPOS, CITRIX

OTHER INTERESTS

Involved with Lawyers Collective – non-profit initiative for Woman’s rights and Domestic

violence in India.

Volunteered and Organised events and activities for youth in Church for 3 years.

Member of Anglo Indian Association.

Games interests: Carrom and badminton.

Have travelled extensively within Asia, Europe and US.

Contact this candidate