Customer Service Manager

**** *** **** **. *******, TX *****

PHONE 832-***-**** E- mail ******.***********@*****.***

YASMIN V HERNANDEZ

OBJECTIVE [pic]

A challenging position with a growing company that allows

opportunity for growth and advancement.

EDUCATION

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Advanced Virtual Academy - Diploma Received (2011)

SUMMARY OF SKILLS

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. Bilingual (Spanish / English)

. Type (35+wpm)

. Microsoft office, Power point, Scanning, Faxing, Copying,

. Answer multi line phone, Customer Serves Skills, Medsoft, Microsoft

. Take vital sings, Ability to follow instruction well

Developed ability to work in a fast - paced, Ability to work

with minimum complete assigned tasks.

WORK EXPERIENCE

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June 2013-October 2013

Farmers Auto Insurance

Agent Manager

. Submit new business for auto policy

Answer phones, process invoices

. Presenting and explaining insurance policy options based

upon prospective clients needs and goals with exceptional

customer service

. Maintain the office, opened and closed the office

Cricket Wireless

May 2010- October 2011

Wireless Retail Associate

. Provided customer service to general duties

. handled question and concerns regarding wireless plans,

accessories, and promotional advertisements

. Responsible for accounts payable/accounts receivable to

credit wireless accounts accurately.

. Assisted in the closing of store area, other general duties

as needed by supervisor.

References Available Upon Request

Contact this candidate