Customer Service Manager

Adeola Pollard

Assistant Property Manager - Roosevelt Glen Corporate Center

Merrillville, IN

******.*******@*****.*** - 708-***-****

Motivated, personable professional with proven ability to work with Sr. Level executives and clients. Diplomatic

and tactful with professionals and non-professional at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate, timely reports, scheduling office visits and adhering to

insurance guidelines for the practice and client.

WORK EXPERIENCE

Assistant Property Manager

Roosevelt Glen Corporate Center - Glen Ellyn, IL - July 2010 to April 2013

Oversaw daily operations of eight commercial office buildings that consisted of 233,143 Square Feet,

supervised and coordinated three maintenance staff, coordinated and monitored all construction projects with

build outs, renovations and ongoing capital improvement, managed a budget, with purchase order expense

approval process, inspected all units and survey common areas and vacant units, communicated regularly

with tenants, contractors, vendors, and maintenance staff, documented tenants disputes and responded to

tenant complaints in a timely manner, process account payables, receivables, collections, insurance certificate

and legal manners, submitted of reports on a timely manner, payroll & HR duties.

Accomplishments:

• Dropped Tenant Delinquencies from over 60% down to 25%

• Negotiated vendor contracts

• Created a Budget for Property to Improve HVAC Systems

• Improved tenant satisfaction rates to 80%

Account Assistant

GMAC Financial Services - Orland Park, IL - 2008 to 2009

Provided support four Portfolio Managers, analysis support to over 400 car dealerships, process blue book

value invoices of dealership audits (high volume), reviewed and entered 30+ financial statements monthly,

SmartCash - applied payments to units open, outbound calls to dealerships to maintain an accurate count of

on hand inventory weekly, inbound customer service calls, direct & indirect handling of dealerships request &

problems, reviewed financial shortage/overage of allowed inventory on allowed credit line floor plan, Dealer

Trades- trading of units (cars/trucks) from one dealer's floor plan to another, collect monthly payments for in

stock inventory and floor plan loans monthly, created billings for inventory on monthly basis, searched UCC

filings in required states for dealerships, imaging - scanning of documents into Columbus system, filing of

confidential dealership information.

Accomplishments:

• Developed and implanted strategic marketing initiatives for referring practices.

• Successfully achieving 87.6% of debt collection.

Underwriting Specialist II- Production Coordinator

Insurance Services Office - Chicago, IL - 2000 to 2007

Prepared itineraries, reports, memos and schedules for Sr. Executives and clients, sent correspondence

to client and insurance companies, conducted small-group information sessions concerning Underwriting

techniques, communicated insurance concepts and financial liabilities to clients using layman's terms to

facilitate understanding, provide support for Field Team, maintained quality control/satisfaction records,

implemented new ways to improve customer service, direct & indirect handling of customer requests &

problems, inbound & outbound high customers call, created and updated Sales & Marketing spreadsheets,

maintained files and performed various office duties, reviewed and corrected 3-6 Data Field Reports on daily

basis, entered 3-6 Reports per day to meet deadlines.

Accomplishments:

• Promoted from Data Entry Specialist to Production Coordinator within 6 months

• Dropped survey turn over down to 40%

EDUCATION

BA in Business Administration

DeVry University - Chicago, IL

2012 to 2015

Cosmetology

Capri Beauty College - Oak Forest, IL

2010 to 2012

Business Accounting

South Suburban College - South Holland, IL

2004 to 2006

ADDITIONAL INFORMATION

KEY SKILLS

• Data Entry

• Front-Office Operations

• Employee Management

• Excellent Organizational Skills

• Strong Customer/Tenant Relations

• Ability to successfully meet tight deadlines

• Accounts Payable Processes & Management

• Computer Proficiency/Functional use of office equipment

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