Project Manager Customer Service

Manica Agee

**** ****** **** **** #** Cell 205-***-****

Tuscaloosa, Ala. 35405 *********@*****.***

SUMMARY

I have 5 years of experience in a broad range of Data Analyst, Instructor, Project Management, and

activities involving Data Management, SQL Server Analysis Services, database documentation, SQL

Server Reporting Services reports and configuration (SSRS), Finance. Responsibilities have included

high volume production, enhancing customer service workflow system, communicating information to

customers in a timely manner, interfacing with project engineers, presentations, marketing and

preparing and administering project budgets ensuring that federal and state compliances are met.

PROFESSIONAL EXPERIENCE

Stevenson Consulting LLC 2009-Present

Data Analyst/Project Manager

(Stevenson Consulting LLC is a government contracting company which provides federal, state and local government with

a variety of contracted financial services.)

• Support the application development team in designing, modeling and creating databases, store

procedures, triggers etc., and moving all database objects to the production environment.

• Identify problematic areas and conduct research to determine the best course of action to correct

the data.

• Analyze and problem solves issues with current and planned systems as they relate to the

integration and management of data.

• Identify, analyze, and interpret trends and patterns in complex data sets.

• In collaboration with others, develop and maintain databases and data systems necessary for

projects and department functions.

• In collaboration with others, develop and implement data collection systems and other strategies

that optimize statistical efficiency and data quality.

• Interpret data and develop recommendations based on findings.

• Perform basic statistical analyses for projects and reports.

• Create and present quality dashboards.

• Assist end-users as necessary to develop automated and/or ad-hoc reports.

• Perform miscellaneous job-related duties as assigned.

• SQL Server Reporting Services reports and configuration (SSRS).

• Performance tuning of database objects (SSIS packages, stored procedures, views, scripts, etc…)

Manica Agee Resume Page 2

Harris House of Beauty and Barbering 1999-Present

Manager/ Master Instructor

(Harris House of Beauty and Barbering is a cosmetology company which provides a variety of beauty and barbering services and

training.)

• Maintained strong client-base and customer satisfaction.

• Established and enforced salon policies.

• Hired and supervised salon staff.

• Handled all financial responsibilities and managed product inventory.

Realty South 2006 - 2009

Real-estate Agent

(The #1 provider of real estate services in the nation with more than 17,000 real estate agents operating in 18 states across the country,

totaling more than 185,000 transactions annually.)

• Assisted home buyers in forming and writing offers, and if the offer is accepted, helped with the

final agreement to ensure it is legally binding and correct.

• Developed sound marketing plan designed to address the needs and attract buyers.

• Made sure any issues that surfaced during the home inspection or other processes were quickly

remedied.

• Worked closely with Loan Officers and underwriters to ensure quality loan products were offered

to home buyers.

Re/Max 2002-2006

Real-estate Agent

(RE/MAX is the franchisor of the global RE/MAX network, its parent company, RE/MAX Holdings Inc., is publicly traded on the New

York Stock Exchange as RMAX.)

• Assessed the client's home and come up with a list of possible cosmetic work or curb appeal to

enhance property appeal to potential buyers.

• Held open houses for other real estate professionals so they can view the property.

• Pre-screened and qualified all potential buyers before allowing them onto the client's property.

• Presented all offers to the clients and helped to assess each offering.

• Helped clients with a counter offer by suggesting the amount and terms.

• Developed and established a good rapport and relationship with each client.

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S Information Technology (Data Management) Colorado University

Six Sigma Yellowbelt Certified and Greenbelt Trained

SQL, SAS and XLS Spreadsheet, Dreamweaver, MySQL, JavaScript, Web Development, PeopleSoft

8.8, SAP, SRM, JD Edwards, SharePoint, Teammate, MDM, Quadrem, Maximo, PS Query, Crystal

Reports, Word, Access, Excel, PowerPoint, Project Visio, Hyperion, KRONOS, CI800, QuickBooks,

ITS Dispatch, IM – IMPACS, Oracle

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